dsp managed services

Oracle Cloud Consulting

• Public Cloud design, build and migrate for Oracle, AWS and Azure
• Hybrid Cloud deployment Oracle, AWS and Azure
• Public Cloud design, build and migrate for Oracle, AWS and Azure
• Hybrid Cloud deployment Oracle, AWS and Azure

Features

  • Cloud compute model
  • administration and reporting
  • managed services

Benefits

  • reduced costs
  • increased scalability to add capacity as the buisiness grows
  • faster time to market - less worry over the infrastructure
  • flexibility and creativity - quick application deployment and changes

Pricing

£5000 to £25000 per instance per year

Service documents

Framework

G-Cloud 11

Service ID

8 8 1 2 5 0 8 6 0 3 1 5 6 6 9

Contact

dsp managed services

Jonathan Cowling

07740348779

jonathan.cowling@dsp.co.uk

Service scope

Service constraints
Processor architecture in our cloud providers is limited to intel compatible processors. Non Intel based workloads can be migrated into our cloud offereing after a conversion exercise / process.
System requirements
An understanding of the required compute model for each database/application.

User support

Email or online ticketing support
Email or online ticketing
Support response times
24/7 response team. Tickets are prioritised according to severity, with response and fix times set accordingly. Issues in the most urgent category are responded to within 30 minutes.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Web chat is accessible via our website (www.dsp.co.uk). The chat will automatically appear at the bottom right of the page, via which users can contact our Sales team.
Web chat accessibility testing
N/A
Onsite support
Yes, at extra cost
Support levels
DSP is a database managed services company specialising in Oracle, SQL Server, and Cloud technology. Providing DBA support, Oracle Cloud migrations, amongst other services, we aim to provide continuous improvement for our customers whilst delivering stable, optimised database platforms.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Cloud infrastructure requires no additional training for users. The application will work in the same way.
Service documentation
No
End-of-contract data extraction
Standard extraction tools and methodologies as advised by the vendor, DSP can advise also and assist in any egress activity.
End-of-contract process
For basic IaaS nothing more than the egress process. DSP have an end of service process which is covered under a different service description.

Using the service

Web browser interface
No
API
No
Command line interface
No

Scaling

Scaling available
Yes
Scaling type
Automatic
Independence of resources
As per the vendor guarantees
Usage notifications
Yes
Usage reporting
  • Email
  • SMS

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • Memory
  • Number of active instances
  • Other
Other metrics
Database
Reporting types
  • Real-time dashboards
  • Regular reports

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Oracle, Amazon, Microsoft

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
Never
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Level; 0, database, application, custom, VM snapshot
  • Whatever is required by the client
Backup controls
Specification of what is backed is defined at the service definition stage and during take on.
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Users contact the support team to schedule backups
Backup recovery
Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
Other
Other protection within supplier network
Tbc

Availability and resilience

Guaranteed availability
Availability matches that of the end cloud provider ie. Oracle for Oracle Cloud. DSP services layered over this have separate SLA's as described in another service section.
Approach to resilience
Available on request.
Outage reporting
Outages are reported by the the vendor via public dashboard and email alerts. In addition DSP's services including monitoring (if taken) will also alert via dashboards, email, phone and text messages generated from DSP's monitor and alerting solution. e.g. for Azure DSP has specific Azure UIM probes that will alert our service desk to an outage (and other defined errors).

Identity and authentication

User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication
DSP can use a variety of authentication methods depending on the requirement. DSP DBA's for example would use 2 factor authentication for specific sites.
Access restrictions in management interfaces and support channels
We employ role-based access controls wherever supported by the service. We apply the principle of least privilege for all users. Admin rights are only granted where there is a clear and justified requirement. Administrative actions are audited and checked regularly.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users receive audit information on a regular basis
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
The cloud vendor will have a strict governance standard, available upon request.
Information security policies and processes
As per the vendor policy, available upon request.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
DSP is aligned to the ITIL framework. Cloud assets are recorded in our secure CMDB. We advise on regular CAB meeting to discuss, plan and action changes in a structured manner. Changes are submitted 24 hrs prior to CAB meeting and require approval prior to the change happening.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
DSP maintain a senior level partner status with the vendors eg. Oracle from whom receive security updates notifications such as bug reports and critical patches to secure vulnerabilities. DSP's patching regimes agreed with the end clients aims to apply regular patching on a quarterly basis and critical security patches will be applied immediately following approval at a emergency CAB. DSP gets it's information from a variety of online sources and from the vendors. Details available on request.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
The cloud providers/vendors provide industry standard monitoring and protection that will alert our engineers in the event of policy violations, unusual access patterns and other security events. when a compromise is detected, DSP will convene an emergency meeting of relevant stakeholders authorised to take preventative action to resolve a security incident. Clear communication to clients at all times, clarifying impact of incidents and actions taken to resolve them. we would respond immediately.
Incident management type
Supplier-defined controls
Incident management approach
DSP uses the ITIL framework incident management approach with well defined procedures covering both standard working hours and 24*7. Procedures cover regular processing of incidents against a priority ranking with an associated SLA. This is managed via our service desk system which also handles incidents initiated via the automated monitor and alerting. The process also includes structured client updates and responses via email.

Secure development

Approach to secure software development best practice
Supplier-defined process

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Third-party
Third-party virtualisation provider
The cloud vendor (ie. Oracle)
How shared infrastructure is kept separate
There is a highly secure subscription model where all the VM's within a subscription are locked down to a specific user base.

Energy efficiency

Energy-efficient datacentres
No

Pricing

Price
£5000 to £25000 per instance per year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Varies according to the situation, for example Oracle Bitesize presents Proof of Value and a small test-migration.
Link to free trial
https://content.dsp.co.uk/oracle-cloud-bitesize

Service documents

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