Sopra Steria Ltd

Sopra Steria Cloud Customer Experience Innovation and Service Design

Capitalising on the opportunities presented by cloud to help organisations design innovative and seamless multi-channel customer experiences. Our service design approach enables us to develop in depth customer empathy, followed by novel ideation techniques to support the development of cohesive validated services that meet both you and your customer’s needs.

Features

  • Service vision development and goal setting
  • Qualitative and quantitative ethnographic research to understand user needs
  • Development of customer empathy via customer journeys and personas
  • Understanding client’s policy to be met by the service
  • Innovation management: facilitating ideation and sense making of outputs
  • Service blueprint and touchpoint design including measurable service improvements
  • Co-creation, co-design and hybrid brainstorming with customers and clients
  • Defining business cases for the proposed service
  • Iterative agile prototype development and testing with customers
  • Client service design capability development

Benefits

  • Vision setting to agree service aims in multi-stakeholder environments
  • Ethnographic research approach meets our clients stringent ethical requirements
  • Deep customer empathy developed and communicated via visual tools
  • Multiple ideation techniques facilitating inspiration from clients and customers
  • Deep understanding of client's complex requirements and technology trends
  • Clients and their customers are active participants in design
  • Design of seamless multi-channel customer experiences
  • Service value identified, defined and validated via business cases
  • Rapidly deployed cloud technology supporting accelerated, iterative, service validation
  • Clear methodology and experienced designers supporting client capability development

Pricing

£320 to £1850 per person per day

Service documents

G-Cloud 11

881171874556916

Sopra Steria Ltd

Chris Horne

07954 834 818

soprasteria-gcloud@soprasteria.com

Planning

Planning
Planning service Yes
How the planning service works We provide a planning solution across the service and cloud transformation lifecycle including:
• setting the vision and strategy;
• identifying the inputs to the design including policy, user needs, constraints, opportunities and organisational readiness;
• developing a roadmap which identifies the sequencing and interdependencies between the different elements and responsibilities across the transformation activity;
• engaging your team to deliver the change;
• managing execution of the plan to deliver the outcomes and benefits.

We tailor our approach, using the appropriate mix of agile and waterfall or gate-based process to integrate with your governance cycles.

We draw on our specialist expertise in programme and project management, organisational change, HR security, procurement, technology and finance.
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works We develop a skills and knowledge transfer plan at the start of each assignment which sets out our approach to upskilling both the team we are embedded with and the wider organisation. We can provide a range of formal and informal training tailored to the specific customer need.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works We provide a full end to end migration service covering both the technology aspects and impact on the wider business and customer environment including data migration, legacy integration, dual running and transition service design.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Our services help customers deliver high quality solutions providing advice on design, benchmarking, delivery strategies and quality assurance throughout the service lifecycle.

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
Other security services
  • Security accreditation and compliance support
  • ISO27001 certification audits and compliance support
  • GDPR assessment and compliance support
  • Security architecture support
  • Vulnerability management and scanning
  • Protective monitoring and threat intelligence
Certified security testers Yes
Security testing certifications
  • CREST
  • Other
Other security testing certifications
  • CISSP
  • CCP (SIRA/Cyber Architect)
  • MSc Information Security

Ongoing support

Ongoing support
Ongoing support service No

Service scope

Service scope
Service constraints No

User support

User support
Email or online ticketing support No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels Support solutions for this service are tailored to the specific client needs.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £320 to £1850 per person per day
Discount for educational organisations No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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