Cloud Digital Limited

SecureAuth Multifactor Authentication & Identity Protection

SecureAuth IdP provides multiple silent risk checks and evaluates credentials and innovative ways to defeat MFA methods “riskiness” of every access request. This adaptive authentication enables you
to allow access for low risk requests without a MFA step, require MFA for
medium risk and deny or redirect for high risk.

Features

  • 25+ authentication methods to suit any use case
  • Multiple adaptive preauthentication risk checks
  • Step-up authentication only when risk is present
  • Unlimited custom authentication workflows
  • Self-service tools, including self-enrollment, password resets and account unlocking
  • Centralized access control protection.
  • Standards-based, non-proprietary architecture easily fits with existing architecture.
  • Largest inventory of supported technologies allows easy integration.
  • Single sign-on with strong authentication keep users productive

Benefits

  • Increase security without impacting users with pre-authentication risk analysis.
  • Easily tailor authentication process to different user types.
  • Maintain productivity and reduce help desk calls with user selfservice.
  • Improve user convenience and protect against password fatigue.
  • Progress secure access with flexibility and multiple authentication methods.
  • Optimize, rather than replace, existing security investments.
  • Empower users to go Passwordless with high identity confidence.
  • Easily deploy enterprise-wide and eliminate disparate security solutions.
  • Correlate identity threats/data for more holistic and orchestrated protection.

Pricing

£1 to £5 per user per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11

881142002095920

Cloud Digital Limited

Jonathan Palmer

02033940114

jonathan.palmer@clouddigital-emea.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to SecureAuth IdP installs into your environment, tying to your enterprise directories, web servers, and VPNs utilizing the same IDs, profile information and policies you use. There is never a need to remake, duplicate, or migrate your data stores, we leverage what’s already in
place, working with hard tokens too.
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints N/A
System requirements SecureAuth IdP installs right into your existing environment.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Varied SLAs can be negotiated. Normal response times are within 48 hours Monday to Friday, 8.30am to 5.30pm.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Basic Support for provides the following technical support capabilities:
Support Desk access 7 a.m. to 7 p.m. local time, Monday through Friday.
Address cases opened only by electronic mail or Internet.
Response as follows:
Severity 1: 1 business hour
Severity 2: 4 business hours
Severity 3: 8 business hours
Severity 4: 12 business hours
For cases received outside the 12-hour local-time window, we will respond no later than the next business day.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We will provide various sources of on-boarding assistance including, remote tutoring, professional service installation and location specific training all supported by excellent online and printed documentation and resources.
Service documentation Yes
Documentation formats
  • HTML
  • Other
Other documentation formats Paper
End-of-contract data extraction We do not hold customer data.
End-of-contract process The application is simply uninstalled and/or deleted.

Using the service

Using the service
Web browser interface No
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Not applicable
API Yes
What users can and can't do using the API The service is set up by Cloud Digital 'as a service'.

The service is deploy applications through the API and run programs automatically subject to existing governance levels.
API documentation Yes
API documentation formats Other
API sandbox or test environment No
Customisation available No

Scaling

Scaling
Independence of resources If SecureAuth is inoperable the applications are not. Each SecureAuth instance is separate from any other.

Analytics

Analytics
Service usage metrics Yes
Metrics types User defined reports are available at a granular level, as well as a suite of existing reports. These cover both spend and usage, as well as Cloud performance.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Cisco, Cofense, ShieldX,Google, Cronus, SecureAuth, CoreImpact

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest Other
Other data at rest protection approach We do not hold data.
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Not applicable. We do not hold data.
Data export formats Other
Other data export formats Not applicable. We do not hold data.
Data import formats Other
Other data import formats Not applicable. We do not hold data.

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network Other
Other protection within supplier network No data held within our network.

Availability and resilience

Availability and resilience
Guaranteed availability The software is deployed to a user specific virtual environment and save for patches and upgrades will be operational continuously and in any event we work on all products to have a 98% availability.
Approach to resilience N/A
Outage reporting Via a service desk or front desk application users are notified directly to their inbox and additionally can have a scripted notification via a dashboard.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Cronus has full audit-ability and end-to-end encryption.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • CyberEssentials
  • FIPS 140 Level 3

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards CSA CCM version 3.0
Information security policies and processes We operate to an internal security information policy process which adheres to applicable legislation and regulatory requirements. This covers personal, sensitive, critical and business data. Our standards are in excess of those set out in Data Protection Legislation, including GDPR.

Our information head is our operations director who is responsible for company wide governance.

Regular, at least annual audits are carried out.

We do not, however, hold any customer sensitive personal data.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We follow a 5 step process:

1 Version Control: All changes are recorded, and we maintain full version history.
2 Baseline and release information: Last version released, what it contains, as well as deploy time.
3 Audits & Review: Audit of configuration management and versioning system properly, correctly, consistently.
4 Documented Process: An agreed upon process by all team members to ensure compliance in actual implementation.
5 Build, Integrate and Deploy Scripts: Common, standard scripts that automate the work of building, testing, integrating, deploying, and removing manual errors from the process.
Vulnerability management type Supplier-defined controls
Vulnerability management approach INITIAL
This stage of our vulnerability management contains minimal processes and procedures. Vulnerability scans are done by a third-party vendor.

MANAGED
This stage is in-house. We define a set of procedures for vulnerability scanning which are carried out weekly or monthly.

DEFINED
This stage the information security team has support from the executive management as well as the system administrator.

QUANTITATIVELY MANAGED
This stage the specific attributes of a program are quantifiable and metrics are provided to the management team.

OPTIMIZED
This stage, metrics are targeted for improvement which ensures that the program continuously reduces the attack surface.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Comprehensive 24 x 7 monitoring and alerting. We collect log data on the activities of both systems and users, and review and audit it in near real-time. Coupled with intelligent baselining and effective prioritisation, which enables critical alerts to be raised to the right people at the right time.
We decipher the information generated through monitoring, keep security informed around the reason the output was generated.

We provide regular reports and reviews to ensure the service continues to deliver at the expected levels. This means no issues are missed, and alerts can be analysed and understood after the event.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach The process follows pre-defined stages:
Incident identification - logged by user or internal operative
Incident logging - user loggin
Incident categorization
Incident prioritization
Initial diagnosis
Escalation, as necessary
Incident resolution
Incident closure
Communication with the user community throughout the life of the incident.
Incident management is not expected to perform root cause analysis to identify why an incident occurred as the focus is on doing whatever is necessary to restore the service. This often requires the use of a temporary fix, or workaround.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1 to £5 per user per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial This is normally by way of a Proof of Concept where Cloud Digital will deploy an instance of SecureAuth on behalf of the User and demonstrate the capabilities and determine how many users are within the environment.

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Terms and conditions
Service documents
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