Reliance acsn

Reliance acsn Managed Security Services

Reliance acsn have over 10 years' experience managing global security infrastructures for our clients, including some of the fastest growing government organisations.
We offer two options: Co-Managed Service, supporting and enhancing your existing team or Fully Managed Service - we'll manage your entire security infrastructure, so you don't have to.


  • Cost effective service, tailored to your needs and requirements
  • Flexibility: as much or as little support as you need
  • Long-standing track record of very fast response times
  • We allocate named experts, ensuring fast, accurate fixes and changes
  • We monitor your devices, worldwide, 24x7
  • Contract management - managing your security hardware and software renewals
  • Vendor independent - we support a wide range of devices
  • Including (but not limited to) Checkpoint, Cisco, Juniper, Bluecoat, Solarwinds
  • Secure access to Reliance acsn's proprietary client portal
  • You can log and track tickets, and review reports


  • Committed to fully understanding your business, systems and challenges
  • Flexible pricing - our service adapts to your individual needs
  • Helping you invest intelligently, keeping your business secure and compliant
  • Up to date knowledge of the evolving IT security industry
  • We are experienced, currently managing over 1000 security devices
  • No automated call handling system
  • Clear reporting with meticulous attention to detail


£3000 per device per year

Service documents

G-Cloud 10


Reliance acsn

Robin Vann

+44 7702256784

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints No
System requirements N/A

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Standard SLA response is 4 hours however customer experience is typically less than 1 hour
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Onsite support
Support levels Flexible to your needs - can offer Mon - Fri 9x5 through to 24x7x365 support.
Levels and cost of service is dependant on customer's needs and requirements, we tailor our services to their business needs.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Yes - on site, online and user support is available
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction We do not store any customer data.
End-of-contract process Monitoring services are removed at the end of the service and there are no contract decommissioning costs.

Using the service

Using the service
Web browser interface No
Application to install No
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility N/a
Accessibility testing N/a
Customisation available Yes
Description of customisation Customers can tailor service level (Monday-Friday 9am-5pm, for example, up to 24x7x365
Can use on certain devices or all within their network
Reliance acsn can support all devices - we tailor our service to what our customers already have/are looking to install


Independence of resources All services are provided independently from other users.


Service usage metrics Yes
Metrics types Service metrics are provided for all devices within scope.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Encryption of all physical media
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach We do not store any customer data.
Data export formats Other
Other data export formats We do not store customer data.
Data import formats Other
Other data import formats We do not store customer data.

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network All client information is encrypted and access also includes 2FA.

Availability and resilience

Availability and resilience
Guaranteed availability All systems are designed with high availability and scalability in mind.
Approach to resilience All systems are designed with a minimum of a dual high availability for resilience.
Outage reporting Email alerts.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels All access to management interfaces and support channels are driven through a authentication process driven by approved request and authorisation details provided by the client.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification PCI-DSS
PCI DSS accreditation date 01/12/2016
What the PCI DSS doesn’t cover ASV
Other security certifications Yes
Any other security certifications Multiple security vendors accreditation related to their products

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Reliance acsn have fully documented security policies and procedures.
These are reviewed quarterly by the service management team to ensure policies and processes are being maintained to the high standard and this include full review of adherence of client SLAs.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Details of all service tickets including change management and configuration are maintained through a database which includes historical records of all service tickets to ensure full track record is maintained. These records are maintained for a minimum of 7 years and are fully encrypted and stored in a secure area.
Vulnerability management type Supplier-defined controls
Vulnerability management approach All systems have regular vulnerability checks conducted on a monthly basis in order to track any potential threat. The application of patches etc to our services are determined based upon the severity of the issues. Information regarding potential threats are monitored using vulnerability scanning, IPS and other threat management services.
Protective monitoring type Supplier-defined controls
Protective monitoring approach All external firewalls include IPS and threat management services. These are monitored proactively on a daily basis and depending on the severity can be responded to almost immediately.
Incident management type Supplier-defined controls
Incident management approach Pre-defined processes are in place for common events. All systems are regularly monitored and incidents are reported immediately. For clients incidents reports are available and can be produced as required based on the severity.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £3000 per device per year
Discount for educational organisations No
Free trial available No


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