IBM United Kingdom Ltd

IBM Aspera for secure and rapid data transfer (SaaS for OFFICIAL)

IBM Aspera Files is a fast, secure, scalable SaaS offering for sharing large files and data sets in an easy drag-and-drop process, directly from cloud and on premise storage – located anywhere, to anywhere, with anyone. Uses may include Police evidence management.

Features

  • Built on IBM Aspera’s patented FASP® transport technology
  • Delivers data securely with strong encryption and user access controls
  • Maximum transfer speed regardless of file sizes, distance or network
  • Direct cloud support for IBM Bluemix infrastructure, AWS, Azure, Google
  • Data stored and accessed from anywhere (on-premise, cloud, built-in)
  • Data stored and accessed from anywhere (on-premise, cloud, built-in)

Benefits

  • Share files and folders quickly and securely
  • Single/multiple files/folders transfer of any size over distance
  • Access and manage data in private, public and hybrid Clouds
  • Fully utilize available bandwidth, without impacting other network traffic
  • Deliver data reliably with real-time reporting of transfer progress
  • Leverage rich APIs for application integration

Pricing

£573.00 per terabyte per year

Service documents

Framework

G-Cloud 11

Service ID

8 7 9 4 8 4 8 8 0 2 3 7 2 2 3

Contact

IBM United Kingdom Ltd

Alice Griffin

Please email

gcloud@uk.ibm.com

Service scope

Software add-on or extension
No
Cloud deployment model
Hybrid cloud
Service constraints
No constraints
System requirements
  • Internet Connection & Web Browser
  • IBM Aspera Connect Plug-in

User support

Email or online ticketing support
Email or online ticketing
Support response times
The response goal is two business hours (8AM to 5PM Monday to Friday). For Severity 1 tickets (critical business impact) there is 24x7 support.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
We have a number of different levels of SLA that cover all levels of operational business requirements. Severity 1 impact which is a critical business impact or service down has 24x7 coverage and we aim to respond to your enquiry within 1 hour. Severity 2 impact which has a significant business impact has business hours coverage objectives with a 2 business hour response time. Severity 3 impact which has a minor business impact has business hours coverage objectives with a 4 business hour response time. Severity 4 impact which has a minimal business impact has business hours coverage objectives with a 1 business day response time.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide user documentation and self-help videos as well as on-site training for extra charge
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
IBM will return the Client Data within a reasonable period in a reasonable and common format upon receiving written instructions from the Client prior to termination or expiration.
End-of-contract process
The customer may choose at time of contract initiation to either automatically renew for the same term or automatically terminate.
Full capabilities of the service are included in the price, plus a fixed amount of Transfer Volume, Cloud Storage, Users and Egress Bandwidth. Excess utilization of these are billed as overages or pay per use charges.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
We provide native mobile applications for the service.
Service interface
Yes
Description of service interface
Aspera Console is a web-based management application that provides complete visibility over your Aspera high-speed transfer environment, enables real-time, centralized control over transfers, nodes and users, and maintains comprehensive logging for customized reports and auditing.

See https://asperasoft.com/software/automation-management/aspera-console/ for details.
Accessibility standards
None or don’t know
Description of accessibility
BM Cloud includes the following major accessibility features: - Keyboard-only operation. - Operations that use a screen reader. IBM Cloud uses the latest W3C Standard, WAI-ARIA 1.0 to ensure compliance to US Section 508 and Web Content Accessibility Guidelines (WCAG) 2.0. To take advantage of accessibility features, use the latest release of your screen reader in combination with the latest Internet Explorer web browser that is supported by this product. The IBM Cloud online product documentation and the IBM Cloud user interface framework is enabled for accessibility
Accessibility testing
Please refer to the IBM Accessibility Checklist at https://www.ibm.com/able/guidelines/ci162/accessibility_checklist.html
API
Yes
What users can and can't do using the API
Please see here https://developer.asperasoft.com
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • Other
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Administrator of the service can rebrand some parts of the interface
Administrators can choose a custom URL at service onboarding time

Scaling

Independence of resources
The architecture of IBM cloud services maintains logical separation of client data. Internal rules and measures separate data processing, such as inserting, modifying, deleting, and transferring data, according to the contracted purposes.

Analytics

Service usage metrics
Yes
Metrics types
Service usage metrics are available using the Aspera Analytics solution.
See https://asperasoft.com/nab2016/analytics/ for details.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
NA
Data export formats
Other
Other data export formats
NA
Data import formats
Other
Other data import formats
NA

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks
IBM will encrypt content not intended for public or unauthenticated viewing when transferring content over public networks. Further, unless excluded by a TD, IBM will enable use of a cryptographic protocol, such as HTTPS, SFTP, and FTPS, for Client’s secure transfer of content to and from the Cloud Service over public networks.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network
Data encryption in transit and at rest with AES-128 , AES-192 and AES-256 cryptography.
FIPS 140-2 Level 1 compliant.

Availability and resilience

Guaranteed availability
IBM provides the following availability service level agreement (“SLA”) for the Cloud Service as specified in a PoE. The SLA is not a warranty. The SLA is available only to Client and applies only to use in production environments.
If the availability in a contracted month is less than 99% then there will be 2% compensation of the % of the monthly subscription fee for the contracted month that is the subject of a claim.
If the availability in a contracted month is less than 97.5% then there will be 5% compensation of the % of the monthly subscription fee for the contracted month that is the subject of a claim.
Availability, expressed as a percentage, is calculated as: the total number of minutes in a contracted month minus the total number of minutes of Downtime in a contracted month divided by the total number of minutes in the contracted month.
Approach to resilience
Available at request.
Outage reporting
Email Alerts

Identity and authentication

User authentication needed
Yes
User authentication
Public key authentication (including by TLS client certificate)
Access restrictions in management interfaces and support channels
IBM maintains individual role-based authorization of privileged accounts that is subject to regular validation. A privileged account is a duly authorized IBM user identity with administrative access to a Cloud Service, including associated infrastructure, networks, systems, applications, databases and file systems.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Username or password
  • Other
Description of management access authentication
Provided by Aspera Console access to Aspera deployments. See https://asperasoft.com/software/automation-management/aspera-console/ for details.

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Coalfire ISO
ISO/IEC 27001 accreditation date
15/04/2016
What the ISO/IEC 27001 doesn’t cover
The infrastructure and platform this offering is run on is ISO/IEC 27001 compliant.
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
20/04/2016
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
The infrastructure and platform this offering is run on has a CSA STAR Self-Assessment certificate. The SaaS side of this offering currently does not have this. The IBM CSA Star Self-Assessment can be viewed here https://cloudsecurityalliance.org/star-registrant/softlayer/
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
IBM has an Information Technology (IT) Security policy that establishes the requirements for the protection of IBM's worldwide IT systems and the information assets they contain, including networks and computing devices such as servers, workstations, host computers, application programs, web services, and telephone systems within the IBM infrastructure. IBM’s IT Security policy is supplemented by standards and guidelines, such as the Security Standards for IBM's Infrastructure, the Security and Use Standards for IBM Employees and the Security Guidelines for Outsourced Business Services. Such are reviewed by a cross-company team led by the IT Risk organization every six months.

IBM has a dedicated Vice President of IT Security who leads a team responsible for IBM's own enterprise data security standards and practices. Responsibility and accountability for executing internal security programs is established through formal documented policies. IBM Services teams also have dedicated executives and teams who are responsible for information and physical security in the delivery of our client services.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
IBM maintains policies and procedures to manage risks associated with the application of changes to its Cloud Services. Prior to implementation, all changes to a Cloud Service, including its systems, networks and underlying components, will be documented in a registered change request that includes a description and reason for the change, implementation details and schedule, a risk statement addressing impact to the Cloud Service and its clients, expected outcome, rollback plan, and documented approval by IBM management or its authorized delegate.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
With each Cloud Service, as applicable and commercially reasonable, IBM will a) perform penetration testing and vulnerability assessments before production release and routinely thereafter, b) enlist a qualified and reputable independent third-party to perform penetration testing and ethical hacking at least annually, c) perform automated management and routine verification of underlying components’ compliance with security configuration requirements, and d) remediate any identified vulnerability or noncompliance with its security configuration requirements based on associated risk, exploitability, and impact. IBM takes reasonable care to avoid Cloud Service disruption when performing its tests, assessments, scans, and execution of remediation activities.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
IBM maintains and follows policies requiring administrative access and activity in its Cloud Services’ computing environments to be logged and monitored, and the logs to be archived and retained in compliance with IBM’s worldwide records management plan. IBM monitors privileged account use and maintain security information and event management policies and measures designed to a) identify unauthorized administrative access and activity, b) facilitate a timely and appropriate response, and c) enable internal and independent third party audits of compliance with such policies. IBM systematically monitors the health and availability of production Cloud Service systems and infrastructure at all times.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
IBM:
-maintains and follows incident response policies aligned with NIST guidelines for computer security incident handling, and will comply with data breach notification requirements under applicable law.
-investigates security incidents, including unauthorised access or use of content or the Cloud Service, of which IBM becomes aware, and, if warranted, define and execute an appropriate response plan.
-promptly notifies Client upon determining that a security incident known or reasonably suspected by IBM to affect Client has occurred.
-provides Client with reasonably requested information about such security incident and status of applicable remediation and restoration activities performed or directed by IBM.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£573.00 per terabyte per year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Free 30-day trial. Free trial ends after 30 days or 100 GB in data transfers, whichever occurs first
Link to free trial
https://www.ibm.com/ms-en/marketplace/high-speed-file-sharing-saas/details

Service documents

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