Maple Networks Limited

NetApp Cloud Services For AWS, Azure and GCP (CVO, CVS, ANF) with Maple Networks

NetApp Cloud services deliver secure, proven storage management services for AWS, Azure and GCP cloud storage. NetApp Cloud Services combine data control with enterprise-class storage features for file shares and block-level storage serving NAS&SAN protocols (NFS, SMB/CIFS, and iSCSI), DR, Backup, Archive, DevOps, Databases, or any other enterprise workloads.

Features

  • High Availability
  • Data Protection, with native NetApp Snapshot™ technology
  • Storage Efficiencies, Thin provisioning, data compression, and deduplication
  • Data Tiering, Automatically move infrequently-used data to object storage
  • Data Cloning, Create writable clone volumes instantly, no capacity penalty
  • Cloud Migration, With SnapMirror® replication technology
  • Cloud Manager, UI/APIs for management, supporting hybrid & multi-cloud architectures.
  • Kubernetes Integration, For containerised workloads persistent storage
  • Minimal storage management experience required

Benefits

  • Standardised storage platform across the Hybrid Cloud
  • Reduce public cloud storage spend
  • Multiple storage consumption models
  • Provide High Availability for your cloud applications
  • ONTAP rapidly and easily provisions and manages cloud storage
  • Increase data protection and security
  • Increased performance

Pricing

£2,000 a unit a month

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 12

Service ID

8 7 9 0 9 3 2 4 6 3 0 1 9 7 4

Contact

Maple Networks Limited Graham Tetley
Telephone: 07595301202
Email: gtetley@maplenetworks.co.uk

Service scope

Service constraints
Maple Networks leverage cloud-native technologies as part of the services as a result the availability of the platform is a constraint to those provided by the cloud hosting partners.

Additional constraints specific to each customer will be discussed during the onboarding process
System requirements
All environments are different therefore the requirement will be different

User support

Email or online ticketing support
Email or online ticketing
Support response times
The response is carried out 24x7x365. The response of each incident, change and service request is dependent on the severity of each individual case. Maple Networks supply a standard response SLA which can be changed and agreed by both parties during the onboarding process
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
No
Support levels
Maple Networks provide a service for this offering. This is provided to our customers 24x7x365. While the availability of support does not change, there are options to decrease the level of support. Each customer will be provided with the relevant and agreed level of support agreed and signed up to by both parties.
Support available to third parties
No

Onboarding and offboarding

Getting started
All customers will be provided with the relevant training that is specific to their customised service. The training will be delivered remotely and will be delivered against the customer environment to ensure that relevance is applied.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
All data is held in the customers' tenancy, meaning a seamless contract exit with no data transfer required.
End-of-contract process
The management of the platform within the pre-agreed scope is included, anything external to this would be an additional cost. This means broadening the scope - Maple Networks are committed to ensuring our customers do not meet "hidden fees".

Using the service

Web browser interface
Yes
Using the web interface
The cloud storage is hosted within the customer infrastructure and tenancy, therefore while Maple Networks have access to manage, monitor and maintain the platform, including providing additional proactive services. The customer will also have access to the platform. A change process will be agreed, which will identify the process for when a change is made by either party to ensure that no unnecessary downtime or challenges are incurred.
Web interface accessibility standard
WCAG 2.1 A
Web interface accessibility testing
None, however, this is part of our roadmap and our platform has the capability to be improved with no downtime to meet specific requirements
API
No
Command line interface
No

Scaling

Scaling available
Yes
Scaling type
Automatic
Independence of resources
Each customer has their requirements deployed within their own tenancy and own environment
Usage notifications
Yes
Usage reporting
Email

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
Real-time dashboards

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
NetApp, Microsoft, Amazon, Google

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Other
Other data at rest protection approach
Data is held in either Microsoft's Azure platform, Google's GCP platform or Amazon's AWS platform, all of whom manage all data according to ISO 27001 standards
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Backup and recovery

Backup and recovery
Yes
What’s backed up
Specific to every customer depending on requirements
Backup controls
Specific to every customer depending on requirements
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Users contact the support team to schedule backups
Backup recovery
Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
IPsec or TLS VPN gateway
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
The solution that is deployed and decoupled from the service is deployed within each customer's own individual tenancy. With that in mind, the availability SLA's are provided by the public cloud provider
Approach to resilience
The cloud storage platforms are resilient in nature, as a Cloud-based solution everything is hosted within the UK across multiple locations within the UK
Outage reporting
A public dashboard provided by the public cloud provider

Identity and authentication

User authentication
Username or password
Access restrictions in management interfaces and support channels
Maple Networks use a management interface that is supported and managed internally by the support team, including identity and access management. Identity and Access Management is deployed on a role-based access control bases with users only able to see the information that is relevant to them and their organisation.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password
Devices users manage the service through
Dedicated device on a segregated network (providers own provision)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
CyberEssentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Maple Networks follow a number of different policies that are inline with ISO 27001 and Cyber Essentials
Information security policies and processes
Maple Networks follow a number of different policies that are inline with ISO 27001 and Cyber Essentials

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All configuration and change management processes follow ITIL standards, with bespoke requirements on a per-customer basis identified and adhered to during the onboarding and implementation phase of the project. All processes and procedures will be shared with the customer during the onboarding phase.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
All vulnerability management processes are bespoke with requirements on a per-customer basis identified and documented during the onboarding and implementation phase of the project. All processes and procedures will be shared with the customer during the onboarding phase.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
All proactive monitoring processes are bespoke to the requirements on a per-customer basis and are identified and documented during the onboarding and implementation phase of the project. All processes and procedures will be shared with the customer during the onboarding phase.
Incident management type
Supplier-defined controls
Incident management approach
All incident management processes follow ITIL standards, with bespoke requirements on a per-customer basis identified and adhered to during the onboarding and implementation phase of the project. All processes and procedures will be shared with the customer during the onboarding phase.

Secure development

Approach to secure software development best practice
Supplier-defined process

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
No

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
Maple Networks are leveraging public cloud hyperscalers including Microsoft, AWS and GCP all of who have datacentres that adhere to the EU Code of Conduct for efficiency

Pricing

Price
£2,000 a unit a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Maple Networks will work with our customers to create a bespoke proof of concept which will incorporate the specific outcomes the customer is working to achieve. Part of the process will be to define success criteria and create a Test Plan

Service documents