Domain Name Registration Services
Managing a portfolio of domain names can be both time consuming and challenging. The Safenames’ International Domain Portal (IDP) is a platform that enables you to register and manage thousands of domains names with great efficiency and effectiveness.
- Register domain names in over 240 countries and international territories
- Over 1450 gTLD & ccTLD extensions available
- All new gTLD available
- Directly Accredited to over 200 registries
- Trademark Clearing House IP Rights Protection
- Local Contact service for all country code domain extensions
- Company Formation Service for domain extensions
- Online Brand Protection / Reputation Services
- DNS Management
- Two Factor Authentication
- ICANN Accredited registrar
- Nominet Accredited registrar
- Direct Registry Connection
- Expert Guidance
- Dedicated Account Manager
- Dedicated Transfer Manager
- Proactive Managed Services
- No Downtime Transfers
- Strategic Registrations
£5 to £150 per unit per year
- Education pricing available
|Software add-on or extension||No|
|Cloud deployment model||Private cloud|
|System requirements||Web Browser required to access the service.|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Support response times
365 x 24 hour support, 30 minute initial response. Severity based system, SEV1 - 1 hour SEV2 - 4 hour SEV3 - for scheduled / project work
User can manage status and priority of support tickets
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||WCAG 2.1 A|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
Support availability - 24/7/365
Standard support response times - 30 minutes
|Support available to third parties||Yes|
Onboarding and offboarding
New customers are assigned an account manager who will meet with you and determine your requirements for managing your domain portfolio.
Your Safenames account manager will provide training and guidance on using our systems and be on hand to help place orders.
Safenames are experts at managing the complexity surrounding domains names and brand protection. You may access our expertise any time through our support mechanisms.
|End-of-contract data extraction||Data may be exported from our portal via excel.|
All domains should be transferred away from Safenames by the end of the contract date. Safenames will provide all auth codes as required by your new registrar.
Any DNS zones or web redirects should be removed from our systems.
Any local contacts using our contact provided service should be updated to your new providers.
Some ccTLD may include transfer out fees.
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||
Web Application automatically resizes to fit available screen area offered by tablets or mobile phones.
An Apple/Android app is also available for domain registration services.
|Accessibility standards||WCAG 2.1 A|
|What users can and can't do using the API||Users may order and manage domain names through our API.|
|API documentation formats|
|API sandbox or test environment||Yes|
|Description of customisation||
Portal can be branded with your logo.
Customised domain reporting available.
Configurable Brand & Trademark reporting options.
Custom domain security options.
|Independence of resources||Safenames operates a capacity management plan under our ISO27001 certification.|
|Service usage metrics||Yes|
Our portal will show the following statistics:-
Total registered domains
Total pending transfers
Total domains due for renewal
Web redirect hit statistics.
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Security Clearance (SC)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||No|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||Explicit overwriting of storage before reallocation|
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||All data in Safenames management portal can be exported into excel.|
|Data export formats||CSV|
|Data import formats||CSV|
|Data protection between buyer and supplier networks||
|Data protection within supplier network||
Availability and resilience
Safenames server network SLA is 99.965%
Our full SLA agreement can be found at:-
|Approach to resilience||Information available on request.|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||
Safenames has a role based access system.
All access is controller through our ISO27001 policies.
|Access restriction testing frequency||At least once a year|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||Users have access to real-time audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||DAS Certification|
|ISO/IEC 27001 accreditation date||03/04/2016|
|What the ISO/IEC 27001 doesn’t cover||Our scope contains all aspects of Safenames business.|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Who accredited the PCI DSS certification||Trustwave Holdings, Inc|
|PCI DSS accreditation date||02/03/2010|
|What the PCI DSS doesn’t cover||All aspects of PCI DSS have been implemented.|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||
We follow utilise the following policies and processes:
We have 2 external audits each year to ensure compliance.
The ISMS is the responsibility of Safenames CTO.
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||Change control is implemented and operated under our ISO27001 scheme.|
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||In accordance with our ISO27001 certification, Safenames operates a complete technical and vulnerability management policy.|
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||Safenames has implemented a number of protective monitoring controls aimed at reducing cyber risk. These include inspecting firewall logs, investigating operating system security alerts and monitoring Intrusion Detection Systems.|
|Incident management type||Supplier-defined controls|
|Incident management approach||
Safenames has an ISO27001 compliant Incident Management Process.
Users can report incidents to our help desk.
An incident report would be produced after the incident is resolved and distributed via email.
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Public sector networks
|Connection to public sector networks||No|
|Price||£5 to £150 per unit per year|
|Discount for educational organisations||Yes|
|Free trial available||No|