Redcentric Solutions Limited

Managed Microsoft Azure

The Managed Microsoft Azure service is designed to help organisations realise the benefits of Infrastructure as a Service on Microsoft Azure, without the management overhead involved in consuming the Azure services. Redcentric's aim is to allow you to concentrate on the activities which add the most value to your organisation.

Features

  • Scale one to thousands of virtual machines instances, almost instantly
  • Benefit from built-in virtual networking and load balancing
  • Geo-redundant storage
  • Secure your connections with an IPSec VPN or ExpressRoute
  • Improve app availability with automatic failover
  • Support Microsoft SQL Server and SharePoint Server
  • Single sign-on (SSO) to cloud and on-premises and web apps
  • Multi-factor authentication
  • Managed Anti-malware
  • Managed updates and roll ups

Benefits

  • Optimise costs by matching services to business requirements
  • Save money with per-minute billing
  • Change Management for service consistency
  • Meet compliance and security standards by deploying the right topology
  • Open platform, the tools you know to leverage skills investment
  • Protect critical data, with encryption and replication
  • Experts manage your databases to free your resources
  • Experts manage your infrastructure to free your resources
  • Experts manage your security to free your resources
  • Pay for what you use, including the management wrap

Pricing

£18 per unit per month

Service documents

G-Cloud 9

876404556515332

Redcentric Solutions Limited

Peter Nailer

08000 501700

frameworks@redcentricplc.com

Service scope

Service scope
Service constraints The customers will need to approve patches to be applied to the managed server operating systems and provide a patching maintenance window for the managed server, SQL server or Firewall that includes a reboot if required. The customer may be required to install, configure, license and manage applications used on the managed server or managed database. The customer will have to help define anti-virus and security rules and exclusions required for the customer’s applications. The managed database service is limited to SQL running on an Azure virtual machine (not SQL PaaS).
System requirements
  • Managed Windows servers can be accessed by RDP
  • Managed Linux servers can be accessed by SSH
  • Redcentric use Sophos Anti-virus on managed servers

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Redcentric aim's to respond to all questions within 15 minutes, 24 / 7
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Redcentric’s customer service operation is available 24/7/365 and can be contacted by telephone, email or via the customer portal.
Support is included at no additional cost with Redcentric's services. Redcentric has one direct point of contact for customer support, which deals with all aspects of the service. The Redcentric customer services team takes full responsibility for supporting and logging problems and technical support queries. Their specific role is to ensure that all telephone, email and portal queries are answered and resolved as promptly as possible.
Redcentric has a team of Technical Account Managers and Cloud Support Engineers available. These teams are not included as a standard service and are charged based on the published SFIA rate card.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Redcentric provide a range of service to help the customer develop a cloud adoption strategy and a migration strategy for each application in scope. Part of our service is defining the skills the customer will need to interact with the service. We use a range of on-line and documented training materials available from Microsoft along with on-site training for specific topics delivered by our own consultants.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Customer are able to remove their data at any time through the same means they uploaded. Either over their network (internet or express route) or via the Azure Import/Export services.
End-of-contract process In their Online Services Terms, Microsoft contractually commits to specific processes when a customer leaves a cloud service or the subscription expires. This includes deleting customer data from systems under our control. If you terminate a cloud subscription or it expires (except for free trials), Microsoft will store your customer data in a limited-function account for 90 days (the “retention period”) to give you time to extract the data or renew your subscription. During this period, Microsoft provides multiple notices, so you will be amply forewarned of the upcoming deletion of data. After this 90-day retention period, Microsoft will disable the account and delete the customer data, including any cached or backup copies. For in-scope services, that deletion will occur within 90 days after the end of the retention period.

Using the service

Using the service
Web browser interface Yes
Using the web interface Azure virtual machines can be created through the Azure portal. This method provides a browser-based user interface for creating and configuring virtual machines and all related resources.
Web interface accessibility standard WCAG 2.0 AA or EN 301 549
Web interface accessibility testing NA
API Yes
What users can and can't do using the API Users are able to utilise the Azure API Managament service to create their own API's for the solutions they deploy on to the platform. Additionally we have the Azure Service Management API which provides programmatic access to much of the functionality available through the Management Portal.
API automation tools
  • Ansible
  • Chef
  • SaltStack
  • Terraform
  • Puppet
API documentation Yes
API documentation formats HTML
Command line interface Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
  • Other
Using the command line interface Azure CLI 2.0 is optimized for managing and administering Azure resources from the command line, and for building automation scripts that work against the Azure Resource Manager.

Scaling

Scaling
Scaling available Yes
Scaling type
  • Automatic
  • Manual
Independence of resources Azure represents a hyper-scale public cloud service. Scale sets and Availability sets are used in the solution design.
Usage notifications Yes
Usage reporting
  • API
  • Email
  • SMS

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • API access
  • Real-time dashboards

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Microsoft

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency Less than once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach Azure Storage Service Encryption (SSE) for Data at Rest helps you protect and safeguard your data to meet your organizational security and compliance commitments. With this feature, Azure Storage automatically encrypts your data prior to persisting to storage and decrypts prior to retrieval. The encryption, decryption, and key management are totally transparent to users.
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Files
  • Windows Virtual Machines
  • Linux Virtual Machines
  • SQL Server
  • SharePoint Server
Backup controls Redcentric's on-boarding process includes guidance on the applications and data that require back up. This includes the schedules and frequency for back up.
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Users schedule backups through a web interface
Backup recovery Users can recover backups themselves, for example through a web interface

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network ACL Based Network Security Groups are also used. A Network Security Group consists of a set of access control rules that describe traffic filters. These can be associated with a virtual machine or a subnet in the same region. The rules defined in the Network Security Group act as filters. On the ingress path they are applied before traffic enters the VM. On the egress path, they are applied after traffic leaves the VM.

Availability and resilience

Availability and resilience
Guaranteed availability Microsoft's Azure platform provides many IaaS and PaaS services, each service has a specific SLA. Typically services have SLAs of 99.9%, 99.95% and some have 99.99%. Solutions can have additional availability designed in to them using multiple instances of specific services. Redcentric's design services will identify the areas where services can be deployed in multiple instances. The Monthly Uptime Percentage is calculated using the following formula - (Total number of minutes in a month -Downtime / Total number of minutes in a month) x 100.
Approach to resilience Individual solutions can be designed to be resilient, using technologies such as Availability Sets and Globally Replicated Storage. Connectivity can be resilient using Express Route with dual connections or VPN Gateway. Microsoft's datacentres availability was engineered to meet the highest common denominator – mission critical support for intranet, extranet, and online services. Typical of the state of- the-art facility designs at the time, these facilities were fault tolerant, concurrently maintainable and populated with scale-up servers housing redundant power supplies and myriad hot-swappable components. We made capital investments in redundancy to protect against any imaginable failure condition, including the loss of utility electrical and cooling water services, processor and hard drive failures, and network interruptions. By enabling highly reliable hardware, services’ developers were free to scale-up their applications on relatively few, expensive servers.
Outage reporting Azure service health and history is reported via the support tab of the Azure web-sites. The Azure Portal shows the health of specific customer services. Additionally Redcentric will provide alerting based on our own monitoring of servers.

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google apps)
  • Username or password
  • Other
Other user authentication Azure Active Directory is Microsoft’s multi-tenant cloud based directory and identity management service. Azure-AD provides an affordable, easy to use solution to give employees and business partners single sign-on (SSO) access to thousands of cloud SaaS Applications like Office365, Salesforce.com, DropBox, and Concur. For application developers, Azure-AD lets you focus on building your application by making it fast and simple to integrate with a world class identity management solution used by millions of organizations. Azure-AD also includes a full suite of identity management capabilities including multi-factor authentication, device registration, self-service password management, self-service group management, privileged account management.
Access restrictions in management interfaces and support channels Azure-AD can designate separate administrators to serve different functions. These administrators will have access to features in the Azure portal and, depending on their role, will be able to create or edit users, assign administrative roles to others, reset user passwords, manage user-licenses, and manage domains, among other things. A user who is assigned an admin role will have the same permissions across all of the cloud services that your organization has subscribed to, regardless of whether you assign the role in the Office365 portal, or in the Azure classic-portal, or by using the Azure-AD module for Windows PowerShell.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Devices users manage the service through Dedicated device on a segregated network (providers own provision)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for Between 6 months and 12 months
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for Between 6 months and 12 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 17/01/17
What the ISO/IEC 27001 doesn’t cover https://www.microsoft.com/en-us/trustcenter/compliance/iso-iec-27001
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 29/09/2016
CSA STAR certification level Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover None
PCI certification Yes
Who accredited the PCI DSS certification Coalfire Systems Inc
PCI DSS accreditation date 01/04/2016
What the PCI DSS doesn’t cover Service Scope is identified here http://aka.ms/azure-pci
Other security accreditations Yes
Any other security accreditations
  • FACT
  • NHS IG Toolkit
  • FedRamp
  • NIST 800-171
  • FIPS 140-2
  • CCSL (IRAP)
  • ENISA IAF
  • CDSA
  • ISO 27017 and 27018
  • SOC 1, SOC 2, SOC 3

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
Other security governance standards 14 Cloud Security Principles - See https://gallery.technet.microsoft.com/14-Cloud-Security-Controls-670292c1 . Also FACT, NHS IG Toolkit, FedRamp, NIST 800-171, EU Model Clauses
Information security policies and processes An Information Security Management Program has been established to enable Microsoft Azure to maintain and improve its management system for information security. Through establishment of the ISMS, Azure plans for and manages protection of its assets to acceptable security levels based on defined risk management processes. In addition, Azure monitors the ISMS and the effectiveness of controls in maintaining the confidentiality, integrity and availability of assets to continuously improve information security.

The ISMS framework encompasses industry best-practices for information security and privacy. The ISMS has been documented and communicated in a customer-facing Information Security Policy, which can be made available upon request (customers and prospective customers must have a signed NDA or equivalent in place to receive a copy).

Microsoft Azure performs annual ISMS reviews, the results of which are reviewed by management. This involves monitoring ongoing effectiveness and improvement of the ISMS control environment by reviewing security issues, audit results, and monitoring status, and by planning and tracking necessary corrective actions.
Also see https://www.microsoft.com/en-us/TrustCenter/Compliance/ISO-IEC-27001 and The Microsoft Cloud Security Policy is available via the Service Trust Platform aka.ms/stp

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Azure has developed formal standard operating procedures (SOPs) governing the change management process. These SOPs cover both software development and hardware change and release management, and are consistent with established regulatory guidelines including ISO 27001, SOC 1 / SOC 2, NIST 800-53, and others.

Microsoft also uses Operational Security Assurance (OSA), a framework that incorporates the knowledge gained through a variety of capabilities that are unique to Microsoft including the Microsoft Security Development Lifecycle (SDL), the Microsoft Security Response Center program, and deep awareness of the cybersecurity threat landscape.
Please see https://www.microsoft.com/en-us/SDL/OperationalSecurityAssurance and https://www.microsoft.com/en-us/sdl
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach When providing the Antimalware solution for Virtual Machines, Azure is responsible for ensuring the service is highly available, definitions are updated regularly, that configuration through the Azure Management Portal is effective and that the software detects and protects against known types of malicious software. MCIO-managed hosts in the scope boundary are scanned to validate anti-virus clients are installed and current signature-definition files exist.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Microsoft Azure employs sophisticated software-defined service instrumentation and monitoring that integrates at the component or server level, the datacenter edge, our network backbone, Internet exchange sites, and at the real or simulated user level, providing visibility when a service disruption is occurring and pinpointing its cause.

Proactive monitoring continuously measures the performance of key subsystems of the Microsoft Azure services platform against the established boundaries for acceptable service performance and availability. When a threshold is reached or an irregular event occurs, the monitoring system generates warnings so that operations staff can address the threshold or event.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Microsoft has developed robust processes to facilitate a coordinated response to incidents.
• Identification – System and security alerts may be harvested, correlated, and analyzed.
• Containment – The escalation team evaluates the scope and impact of an incident.
• Eradication – The escalation team eradicates any damage caused by the security breach, identifies root cause for why the security issue occurred.
• Recovery – During recovery, software or configuration updates are applied to the system and services are returned to a full working capacity.
• Lessons Learned – Each security incident is analyzed to protect against future reoccurrence.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used Hyper-V
How shared infrastructure is kept separate Beyond authenticating access to data, simply keeping different data appropriately segregated provides well-recognized protection. Windows Azure provides isolation at a number of levels: Isolation of Hypervisor, Root OS, and Guest VMs A critical boundary is the isolation of the root VM from the guest VMs and the guest VMs from one another, managed by the hypervisor and the root OS. The hypervisor/root OS pairing leverages Microsoft’s decades of operating system security experience, as well as more recent learning from Microsoft’s Hyper-V, to provide strong isolation of guest VMs.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £18 per unit per month
Discount for educational organisations No
Free trial available Yes
Description of free trial Please see https://azure.microsoft.com/en-us/free
Link to free trial https://azure.microsoft.com/en-us/free

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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