BrightCloud Technologies Limited

BrightCloud - Cloud Troubleshooting and Optimisation

Delivering applications to your organisation from a cloud provider means that users may experience variable levels of performance. Our Troubleshooting and Optimisation Service investigates and diagnoses the performance issues you are experiencing by looking at end-to-end network management and application performance. We are then able to resolve most performance issues.

Features

  • Network analysis
  • Application performance analysis visibility
  • Comprehensive report and diagnosis
  • Applicable to Office 365 as common cloud application
  • Provides optimisation recommendations

Benefits

  • Solves cloud application performance problems
  • Users of cloud applications are happier with the service
  • Ensure a successful cloud strategy
  • Optimises network traffic

Pricing

£3300 per instance

Service documents

G-Cloud 11

875511052800346

BrightCloud Technologies Limited

Duncan Little

0370 770 9722

sales@bright-cloud.net

Planning

Planning
Planning service No

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works We analyse the performance of cloud applications and the data and networking requirements to transition from one service to another
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Troubleshooting and optimising of application traffic is the objective to this performance testing service, by thoroughly analysing the way applications perform across the network we are able to ensure application performance

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security audit services

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works ITIL support helpdesk service

Service scope

Service scope
Service constraints We need to have access to the network gateway in order to install some analysis equipment

User support

User support
Email or online ticketing support Email or online ticketing
Support response times P1 - 15 mins
P2 - 2 hours
P3 - 4 hours
P4 - 8 hours
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 A
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels Ad hoc support is provided on a time and materials basis, customers buy a bank of support calls upfront and these are called off during a 12 month period. Reactive support is provided to our contract customers on an agreed basis and discharged on a retainer with no limit to the amount of support. Proactive support and managed services are provided with monitoring technology automatically escalating incidents to the helpdesk. Only proactive support customers receive strategic advice and technical account management.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Pricing

Pricing
Price £3300 per instance
Discount for educational organisations No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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