Exponential-e Ltd

UK based Managed Services (AWS, Azure, Private Cloud, Office 365)

Provides managed support and monitoring of a customer's IT infrastructure, its users, or its chosen public (AWS, Azure, O365) or private (Exponential-e provided or 3rd party) Cloud solution. This service is more cost effective than employed support staff and offers enterprise level skills and experience at a competitive price.

Features

  • A virtual extension or replacement for your internal IT function
  • Standard rate card for infrastructure components
  • Cover available for OS only or OS and Applications
  • Unlimited remote support
  • Service delivered exclusively from our UK based service desk
  • Regular onsite support visits
  • Full featured managed service with no support extras
  • In-place product and version upgrades included
  • Realtime monitoring of equipment health and configurable alerting

Benefits

  • Easier management cost budgeting due to all-inclusive nature
  • More cost-effective than onsite support staff
  • All services included. No extras
  • Unlimited remote support and management
  • Flexible contracts can be tailored to requirements
  • Service Desk is supported by Level 4 consultants
  • UK based Service Desk conforming to ITIL standards
  • Assigned Service Delivery Manager
  • Cover individual systems or the entire infrastructure

Planning

Planning
Planning service No

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service No

Service scope

Service scope
Service constraints By default support and maintenance is available remotely, however onsite service can be catered for.
Support may be used for break-fix support, advice, and BAU activities but not consultancy.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Email or online ticketing support Yes Support response times 1 hour maximum User can manage status and priority of support tickets Yes Online ticketing support accessibility None or don’t know
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Support levels Business Hours (0900-1700), weekdays excluding Bank Holidays. Extended Business Hours (0800 - 1800), weekdays excluding Bank Holidays. 24x7x365, including Bank Holidays. Pricing is included in the Service Description. A technical account manager is included as part of this service.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £5.32 per device per month
Discount for educational organisations No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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