Skillz Miner Limited

Skillz Miner

Our technology helps Government, Employers and members of the public make better employment decisions for better economic growth. We do this by helping job-seekers and employers articulate skills, work values and cultural fit. We predict economic indicators that drive social inclusive growth and provide early stage interventions to boost productivity.


  • Intelligent virtual assistant
  • Automatic speech recognition
  • Dialogue Management
  • Natural Language Processing
  • AI with Human Touch
  • Human Centred Digital Design
  • Automated pedagogical ontology which is linked to interventions
  • Cognitive contextual framework


  • Provides instant access in any language
  • Spoken words can be puts it into text
  • Rapid conversational dialogue on any service channel
  • Turns data into information
  • Better understanding
  • Better engagement
  • Higher retention
  • More job matches


£15000 per licence per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 10


Skillz Miner Limited

Skillz Miner Limited


Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to It could be used in collaboration with JobCente+
Cloud deployment model Hybrid cloud
Service constraints None
System requirements We have no specified requirements

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Officially within a 24 hr period, Monday to Friday, during business working hours. However we usually respond within an hour and work to resolve any issues as soon as possible.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AAA
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels We provide:
Level I Customer Support - via our email ticket system. This allows us to evaluate their needs and recommend the most suitable solution.
Level II Support - we handle basic technical application tasks via phone, email and conference call. We coordinate with our Level I support engineers to resolve our customer issues including tasks which need further investigation into why they have happened.
Level III Support - we provide email, phone, conference call and in person support if required. This is our most technically support. It covers the staff trained to resolve the problems which cannot be handled by Level II support personnel. Engineers in the Level III
classification have a solid working knowledge of the applications,
systems and software and use that skill base in conjunction with innate problem solving skills.
Level III support personnel are the last resort when confronting complex customer issues.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide an online wizard and where required a full product demo or training.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction The data can be encrypted, extracted and shared via locked secure document sharing with security approval access.
End-of-contract process There are no additional fees

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Advanced analytics are provided to customers on the desktop service.
Accessibility standards WCAG 2.0 AAA
Accessibility testing None
Customisation available No


Independence of resources The system is fully load tested and are architecture is structured as such to cope with process speed and backup requirements.


Service usage metrics No


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Encrypted CSV file.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability We provide our users with coverage Monday - Friday 9am-5.30pm. We have no refund process in place.
Approach to resilience Available on request
Outage reporting Email alert

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication 2-factor authentication
Access restrictions in management interfaces and support channels We constrain the permissions of individual users to those absolutely necessary can help to limit the damage caused by malicious users, compromised credentials or compromised devices. Using role-based access control provides a mechanism to achieve this.
Access restriction testing frequency At least every 6 months
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards Cyber Essentials
Information security policies and processes We Acceptable Use Policy, Password Policy, Backup Policy Network Access Policy, Incident Response Policy, Remote Access Policy
Guest Access Policy, Wireless Policy, Encryption Policy
Confidential Data Policy, Data Classification Policy
Mobile Device Policy, Retention Policy,Physical Security Policy and
Email Policy

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach We automate configuration changes using approvals, bulk deployments, templates, and change monitoring. We know who made the configuration changes and when by monitoring the configuration changes to see if they are causing network performance issues.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach We run a vulnerability assessment scan on the infrastructure on a scheduled periodic basis and it generates a report on the vulnerabilities identified across all assets.
We report and logically group results for a consistent workflow within the organisation. We adhere this to other established processes for change control, ticketing, and asset security.
Upon receipt of the reports, the Operations Team are responsible for:
• Reviewing the results
• Providing a remediation via configuration changes or deploying security patches
• Implementing other mitigating measures
• Properly documenting any exceptions
Vulnerability remediation patches are completed as soon as possible.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach In accordance with Cyber Essentials we apply mechanisms and trained specialists to analyse threats, vulnerabilities, and potential impacts which are associated with business activities. This allows us to
• Detect and correct any malicious behaviour
• Facilitate a rapid and effective response to recover from any identified incident or threat

We utilise a protective internal monitoring regime, helps us to deliver a robust cyber defence. If required we are willing to support our monitoring process with an effective SIEM implementation from a trusted
specialist Security Intelligence company.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach In line with best practice, the five steps are followed in responding to a data security breach:
Step 1: Identification and Initial Assessment
Step 2: Containment and Recovery
Step 3: Risk Assessment
Step 4: Notification
Step 5: Evaluation and Response
Users can report incidents via our ticketing system. We provide industry standard incident report to our customers.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £15000 per licence per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial 30 day free trail for up to 500 users


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