Intergence Systems Limited

Stratiam Network Services for Cloud

Intergence offers Stratiam; a multi-source data visualisation tool for end-to-end IT services that include Cloud Hosting, Applications, Wide-Area and Local-Area Network delivery and end user experience. Stratiam delivers unique insight into cloud and IT service end-to-end visualisation to IT help desk support teams, IT consultants and CIOs.

Features

  • Network End-to-End Single Pane of Glass Visibility.
  • IT Service and Application Performance Visualisation.
  • Network design, implementation, configuration, testing, cabling, project/program management
  • Optimise wide area network for Cloud and hybrid IT connectivity.
  • Automation of network management and operations tasks.
  • Contact Centre and Unifed Communications as a Service (CCaaS/UCaaS)
  • SD-WAN Services and Delivery Insight.
  • Design and Implement Cloud ready Networks.
  • Event & Alarm Management, Correlation, Automation & Orchestration, Self-Heal AI
  • Network Visibility as-a-Service (NVaaS)

Benefits

  • Multi-Service Provider End-to-End IT Service Performance Visualisation.
  • Reduce MTTR with Root-Cause Self-Heal Automation.
  • Mitigate risk of costly delays through use of Agile Methodology
  • Detailed understanding of government culture and operating models
  • Cost efficient highly functional SD-WAN & Cloud Contact Centre technology
  • Executive level dashboards and data analytics.
  • Digital specialists, cloud specialists, analytics specialists and SD-WAN specialists
  • Improvement of customer responsiveness and experience.
  • Optimise cloud based applications through delivery acceleration.
  • avoid network-related issues through agile business process automation.

Pricing

£750 to £1,500 a unit a month

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mwarren@intergence.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

8 7 3 8 6 1 0 9 9 0 3 0 7 1 3

Contact

Intergence Systems Limited Mike Warren
Telephone: 0845 2264167
Email: mwarren@intergence.com

Service scope

Software add-on or extension
No
Cloud deployment model
Hybrid cloud
Service constraints
None
System requirements
Platform license costs

User support

Email or online ticketing support
Email or online ticketing
Support response times
Depends on the severity. We have different response times for P1,P2,P3,P4 incidents ranging from 30 minutes for urgent to 24 hours for low priority tickets
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Our support levels are totally flexible to fit all customer requirement types and are costed based upon requirement type.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Both Onsite Training and User Documentation can be provided.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Intergence will return the Client Data within a reasonable period in a reasonable and common format upon receiving written instructions from the Client prior to termination or expiration.
End-of-contract process
Everything is handed over to incoming supplier or back to the client as a part of reverse transition. It is agreed that reasonable Intergence charges may apply relating to provision of exit management services and that such charges shall be agreed between the parties through the Exit Plan drafting process.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Only difference is that the UI is mobile friendly so looks a little different.
Service interface
Yes
Description of service interface
Access a portal
Accessibility standards
WCAG 2.1 AAA
Accessibility testing
TBC
API
Yes
What users can and can't do using the API
API Integration is available on request.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Dashboards can be fully configurable.

Scaling

Independence of resources
The architecture of Stratiam cloud services maintains logical separation of client data. Internal rules and measures separate data processing, such as inserting, modifying, deleting, and transferring data, according to the contracted purposes.

Analytics

Service usage metrics
Yes
Metrics types
Range of service metrics supported depending on the service being used. Typically maps to SLA/KPI requirements.
Reporting types
Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Intergence can create an export of raw data upon request.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • XLS
  • PDF
  • PPT
Data import formats
  • CSV
  • Other
Other data import formats
XLS

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99.995% Service Availability.
Approach to resilience
Geo located Service Resiliency and inter-site Redundancy. Network resiliency via x2 independent service providers.
Outage reporting
Email, SMS, API.

Identity and authentication

User authentication needed
Yes
User authentication
2-factor authentication
Access restrictions in management interfaces and support channels
Through centralised Authentication Authorisation and Accounting (AAA) deployment. This intelligently controls access to computer and network resources, enforces policies, audits usage, and provides effective network management and security.
Access restriction testing frequency
At least once a year
Management access authentication
Identity federation with existing provider (for example Google Apps)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Currently working towards ISO/IEC 27001 accreditation.
Information security policies and processes
We adhere to NCSC best practice guidelines and standards.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Intergence maintains policies and procedures to manage risks associated with the application of changes to its Cloud Services. Prior to implementation, all changes to a Cloud Service, including its systems, networks and underlying components, will be documented in a registered change request that includes a description and reason for the change, implementation details and schedule, a risk statement addressing impact to the Cloud Service and its clients, expected outcome, rollback plan, and documented approval authorisation.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Our Stratiam platform vulnerability management approach includes: 1. Perform penetration testing and vulnerability assessments before production release, 2. Qualified and reputable penetration testing and ethical hacking at least annually, 3. Perform verification of underlying components’ compliance with security configuration, 3. Remediate identified vulnerability or noncompliance based on associated risk and impact.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Intergence maintains that all computing environments are to be logged and monitored, and the logs to be archived and retained.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Intergence fully complies to ITSM ITILv3 Standards and best practices.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£750 to £1,500 a unit a month
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mwarren@intergence.com. Tell them what format you need. It will help if you say what assistive technology you use.