Optisource Technology Solutions Limited

G-Suite Setup, Admin and Support

Service is to setup, configure, administer and support G-Suite enterprise solutions

Features

  • Easy to Use software
  • Familiar interface
  • Backed by one of the biggest brands in the world
  • Secure Platform

Benefits

  • Accessible from anywhere
  • Give you user base an already familiar interface
  • Flexible pricing structure
  • Manage content on the move

Pricing

£500 per instance per month

Service documents

Framework

G-Cloud 11

Service ID

8 7 2 1 8 5 4 1 0 4 1 8 0 5 3

Contact

Optisource Technology Solutions Limited

Digital Transformation Team

0121 2275019

Contact@optisourcetech.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
None it is delivered in a Software as A Service
System requirements
Internet enabled device

User support

Email or online ticketing support
Email or online ticketing
Support response times
8hrs Weekday
24hrs Weekend
User can manage status and priority of support tickets
No
Phone support
No
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Standard Remote support is included in every package.
Onsite Support is quoted separately and this is context dependent as we factor in team/org size, location , workload etc.
Each account is assigned a technical account manager
Each account is assigned a super admin
Support available to third parties
No

Onboarding and offboarding

Getting started
We provide comprehensive user documentation in print and digital format as standard. Online and onsite training can be arranged at an additional cost.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Data can be exported in a portable format.
End-of-contract process
Buyers are required to give a month's notice to cancel the contract. During this time we will do everything possible to support data export.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Screen size is the main difference as the service is delivered as SaaS
Service interface
Yes
Description of service interface
Standard Google User Interface
Accessibility standards
None or don’t know
Description of accessibility
https://www.google.com/drive/accessibility/
https://www.google.com/docs/about/accessibility/
https://www.google.com/sheets/about/accessibility/
https://www.google.com/slides/about/accessibility/
https://www.google.com/forms/about/accessibility/
https://www.google.com/sites/accessibility.html
https://www.google.com/intl/en_us/mail/help/accessibility.html
Accessibility testing
https://www.google.com/drive/accessibility/
https://www.google.com/docs/about/accessibility/
https://www.google.com/sheets/about/accessibility/
https://www.google.com/slides/about/accessibility/
https://www.google.com/forms/about/accessibility/
https://www.google.com/sites/accessibility.html
https://www.google.com/intl/en_us/mail/help/accessibility.html
API
Yes
What users can and can't do using the API
The link below is a comprehensive overview of Google APIs
https://developers.google.com/gsuite/aspects/apis/overview
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The service set can be extended with applications from the Google Market Place

Scaling

Independence of resources
Being a cloud based solution backed by infrastructure on the scale of those provided by Google, scalability is not an issue.

Analytics

Service usage metrics
Yes
Metrics types
GSuite has a built in usage dashboard which organisation admins can use to monitor use and trends
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Google

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Google has introduced a data export facility. https://gsuiteupdates.googleblog.com/2018/05/export-all-your-g-suite-data-in-one-step.html We will support the buyer to use this service.
Data export formats
Other
Other data export formats
  • ZIP
  • TGZ
  • VCard
  • Pdf
  • Doc.x
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Buyers have a guarantee of the level of service provided by Google
Approach to resilience
Gsuite runs on Google infrastructure which is designed to be scalable and resilient.
Outage reporting
There is a public dashboard on Gsuite
An email alert can be set up

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Strong identity management based on Google's authentication system
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
We leverage off the checklist and controls prescribed in the NIST standards.
Information security policies and processes
NIST SP 800-100

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We rely on NIST SP 800-100 to guide our vulnerability management services. All our hardware are part of a patch management program and are configured to automatically apply critical updates.
We have a cyber security arm of our company and we constantly perform vulnerability testing on our in-house infrastructure.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
NIST information security SP800-100
Incident management type
Supplier-defined controls
Incident management approach
NIST information security SP800-100

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£500 per instance per month
Discount for educational organisations
No
Free trial available
No

Service documents

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