Six Degrees Technology Group Limited

Mimecast Web Security

Mimecast helps companies protect their employees, intellectual property, customer data, and brand reputations by providing comprehensive, cloud-based security and compliance solutions that mitigate risk and reduce the cost and complexity of creating a cyber-resilient organisation

Features

  • Cloud-based web protection at the DNS level
  • Purchased standalone or alongside other Mimecast services

Benefits

  • Mimecast Web Security protects against malicious web activity
  • Blocks business-inappropriate websites
  • Mitigate shadow IT risks caused by uncontrolled cloud app use
  • Easy to deploy and manage
  • All features managed through Six Degrees

Pricing

£18.40 a user a month

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector.sales@6dg.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

8 7 1 5 2 7 8 5 6 7 4 7 9 9 5

Contact

Six Degrees Technology Group Limited Rob Walton
Telephone: 07813303485
Email: publicsector.sales@6dg.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Exchange, Office 365, G-Suite
Cloud deployment model
Private cloud
Service constraints
No
System requirements
  • The core service does not have any system requirements
  • Various add on product require certain pre-requisites.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Six Degrees has a 30 minutes first response SLA for Priority 1 incidents logged via our service desk. This is 1 hour for Priority 2 incidents.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
None.
Onsite support
Yes, at extra cost
Support levels
* Platinum Support = 24x7 telephone support. Email support via business hours. Bi Annual service reviews. Immersion and early adopter access.
* Gold = 24x7 telephone support. Email support via business hours. Prioritised support for P1 issues. Annual service review
* Silver Success = Telephone, online and email support during working hours (8am - 6pm).
* Bronze Success = Online and email support during working hours (8am - 6pm).
Support available to third parties
Yes

Onboarding and offboarding

Getting started
On boarding – Connect Application, managed by Six Degrees.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Off Boarding – managed and supported by Six Degrees with Mimecast support if required
End-of-contract process
Gateway services would cease to function. Customer data is retained until data extraction is complete.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None
Service interface
Yes
Description of service interface
Users can raise support tickets and change requests etc. through Six Degrees' online customer portal, which is provided via our chosen IT Service Management tool.
Accessibility standards
WCAG 2.1 A
Accessibility testing
None.
API
Yes
What users can and can't do using the API
There is a wide range of functionality offered via the API, this detail can be found on the below link. - https://www.mimecast.com/developer/
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
No
Customisation available
No

Scaling

Independence of resources
The MIME|OS platform is designed to ensure that load is equally balanced across services.

Analytics

Service usage metrics
Yes
Metrics types
Search speeds
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Mimecast

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
Other
Other data at rest protection approach
Customer's archived data is encrypted at rest using AES256 bit encryption. Each customer is assigned a unique encryption key generated though a FIPS 140-2 aligned crypto library which is stored securely in a centralized key management system and used to encrypt data written to storage or decrypt data read from the storage grid. The Customer's encryption key is further encrypted with a master key stored within a centralized and restricted key management system.
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Users can export the data themselves via pst or eml. Alternatively managed by Six Degrees via secure FTP download or the provision of an encrypted disk.
Data export formats
Other
Other data export formats
  • PST
  • EML
Data import formats
Other
Other data import formats
  • PST
  • EML

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks
Perimeter firewalls, TLS encryption 1.2 in communication
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network
Perimeter firewalls, TLS encryption 1.2 in communication

Availability and resilience

Guaranteed availability
100% service uptime SLA. Due to the complexity of the service, full details of all credits and how this works for each element is available at: https://www.mimecast.com/globalassets/documents/termsandconditions/sla_and_support_terms.pdf.
Approach to resilience
Multiple data centres with no single point of failure.
Outage reporting
Via the administration centre or via your service delivery manager as part of the standard 6DG service reporting process.

Identity and authentication

User authentication needed
Yes
User authentication
2-factor authentication
Access restrictions in management interfaces and support channels
Web applications do not give support staff the ability to read email content unless granted by the administrator.
Example: customer open’s a ticket our support can view Meta data for trouble shooting. If further analysis is required, customer would have to manually grant access to view the content of the email.
Data is encrypted using AES256. Customer has a unique encryption key which is stored securely.
Encryption key is further encrypted.
To access customer data, unique encryption keys are generated through the key management system following a strict approval. These encryption keys is limited to Sr. Engineers and is logged.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
LRQA
ISO/IEC 27001 accreditation date
19/11/2015 – last surveillance visit from LRQA: 22/03/2018
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • Cyber Essentials
  • PSN Protect
  • PSN Assured

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Mimecast’s information security policies and processes are in alignment with ISO27001 and NIST

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
High impact changes (e.g. Firewall/ switches) have been identified and are subject to a documented change control procedure which includes support tracking, approved workflows, and fall back procedures. Updates to the service follow a regular schedule and the impact is communicated to relevant parts of the business and customers.
Changes to systems that could impact or compromise existing security and control procedures are subject to review by the Information Security Team prior to acceptance.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Monitors vendor security bulletins for vulnerabilities to platforms in use and utilizes several vulnerability scanners both continually scan and provide analysis of the environment for new vulnerabilities. Results are correlated against events and suspicious activities within the organizations SIEM.

Severity of vulnerabilities are assessed based on their impact and risks are adjusted accordingly against both manual analysis and system events. Discovered vulnerabilities are discussed within one working day. We have the capability to roll out patches within minutes. Patches are thoroughly tested and then follow a phased implementation to make sure there are no unexpected consequences from the patch.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
System and network logs are aggregated to a centralized SIEM and configured for alerting and monitoring by the Security team.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
6DG operate an ITIL aligned incident management process with associated procedures for security related incidents. The process has a clearly defined governance framework, including roles & responsibilities, clear policies and associated KPIs. This process conforms to PCI-DSS.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£18.40 a user a month
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector.sales@6dg.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.