Six Degrees Technology Group Limited
Mimecast Web Security
Mimecast helps companies protect their employees, intellectual property, customer data, and brand reputations by providing comprehensive, cloud-based security and compliance solutions that mitigate risk and reduce the cost and complexity of creating a cyber-resilient organisation
Features
- Cloud-based web protection at the DNS level
- Purchased standalone or alongside other Mimecast services
Benefits
- Mimecast Web Security protects against malicious web activity
- Blocks business-inappropriate websites
- Mitigate shadow IT risks caused by uncontrolled cloud app use
- Easy to deploy and manage
- All features managed through Six Degrees
Pricing
£18.40 a user a month
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at publicsector.sales@6dg.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 12
Service ID
8 7 1 5 2 7 8 5 6 7 4 7 9 9 5
Contact
Six Degrees Technology Group Limited
Rob Walton
Telephone: 07813303485
Email: publicsector.sales@6dg.co.uk
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
- Exchange, Office 365, G-Suite
- Cloud deployment model
- Private cloud
- Service constraints
- No
- System requirements
-
- The core service does not have any system requirements
- Various add on product require certain pre-requisites.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Six Degrees has a 30 minutes first response SLA for Priority 1 incidents logged via our service desk. This is 1 hour for Priority 2 incidents.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 A
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- WCAG 2.1 A
- Web chat accessibility testing
- None.
- Onsite support
- Yes, at extra cost
- Support levels
-
* Platinum Support = 24x7 telephone support. Email support via business hours. Bi Annual service reviews. Immersion and early adopter access.
* Gold = 24x7 telephone support. Email support via business hours. Prioritised support for P1 issues. Annual service review
* Silver Success = Telephone, online and email support during working hours (8am - 6pm).
* Bronze Success = Online and email support during working hours (8am - 6pm). - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- On boarding – Connect Application, managed by Six Degrees.
- Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- Off Boarding – managed and supported by Six Degrees with Mimecast support if required
- End-of-contract process
- Gateway services would cease to function. Customer data is retained until data extraction is complete.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- None
- Service interface
- Yes
- Description of service interface
- Users can raise support tickets and change requests etc. through Six Degrees' online customer portal, which is provided via our chosen IT Service Management tool.
- Accessibility standards
- WCAG 2.1 A
- Accessibility testing
- None.
- API
- Yes
- What users can and can't do using the API
- There is a wide range of functionality offered via the API, this detail can be found on the below link. - https://www.mimecast.com/developer/
- API documentation
- Yes
- API documentation formats
- HTML
- API sandbox or test environment
- No
- Customisation available
- No
Scaling
- Independence of resources
- The MIME|OS platform is designed to ensure that load is equally balanced across services.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Search speeds
- Reporting types
-
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Mimecast
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
- Protecting data at rest
- Other
- Other data at rest protection approach
- Customer's archived data is encrypted at rest using AES256 bit encryption. Each customer is assigned a unique encryption key generated though a FIPS 140-2 aligned crypto library which is stored securely in a centralized key management system and used to encrypt data written to storage or decrypt data read from the storage grid. The Customer's encryption key is further encrypted with a master key stored within a centralized and restricted key management system.
- Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Users can export the data themselves via pst or eml. Alternatively managed by Six Degrees via secure FTP download or the provision of an encrypted disk.
- Data export formats
- Other
- Other data export formats
-
- PST
- EML
- Data import formats
- Other
- Other data import formats
-
- PST
- EML
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- TLS (version 1.2 or above)
- Other
- Other protection between networks
- Perimeter firewalls, TLS encryption 1.2 in communication
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- Other
- Other protection within supplier network
- Perimeter firewalls, TLS encryption 1.2 in communication
Availability and resilience
- Guaranteed availability
- 100% service uptime SLA. Due to the complexity of the service, full details of all credits and how this works for each element is available at: https://www.mimecast.com/globalassets/documents/termsandconditions/sla_and_support_terms.pdf.
- Approach to resilience
- Multiple data centres with no single point of failure.
- Outage reporting
- Via the administration centre or via your service delivery manager as part of the standard 6DG service reporting process.
Identity and authentication
- User authentication needed
- Yes
- User authentication
- 2-factor authentication
- Access restrictions in management interfaces and support channels
-
Web applications do not give support staff the ability to read email content unless granted by the administrator.
Example: customer open’s a ticket our support can view Meta data for trouble shooting. If further analysis is required, customer would have to manually grant access to view the content of the email.
Data is encrypted using AES256. Customer has a unique encryption key which is stored securely.
Encryption key is further encrypted.
To access customer data, unique encryption keys are generated through the key management system following a strict approval. These encryption keys is limited to Sr. Engineers and is logged. - Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- LRQA
- ISO/IEC 27001 accreditation date
- 19/11/2015 – last surveillance visit from LRQA: 22/03/2018
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
-
- Cyber Essentials
- PSN Protect
- PSN Assured
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- Mimecast’s information security policies and processes are in alignment with ISO27001 and NIST
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
-
High impact changes (e.g. Firewall/ switches) have been identified and are subject to a documented change control procedure which includes support tracking, approved workflows, and fall back procedures. Updates to the service follow a regular schedule and the impact is communicated to relevant parts of the business and customers.
Changes to systems that could impact or compromise existing security and control procedures are subject to review by the Information Security Team prior to acceptance. - Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
-
Monitors vendor security bulletins for vulnerabilities to platforms in use and utilizes several vulnerability scanners both continually scan and provide analysis of the environment for new vulnerabilities. Results are correlated against events and suspicious activities within the organizations SIEM.
Severity of vulnerabilities are assessed based on their impact and risks are adjusted accordingly against both manual analysis and system events. Discovered vulnerabilities are discussed within one working day. We have the capability to roll out patches within minutes. Patches are thoroughly tested and then follow a phased implementation to make sure there are no unexpected consequences from the patch. - Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- System and network logs are aggregated to a centralized SIEM and configured for alerting and monitoring by the Security team.
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- 6DG operate an ITIL aligned incident management process with associated procedures for security related incidents. The process has a clearly defined governance framework, including roles & responsibilities, clear policies and associated KPIs. This process conforms to PCI-DSS.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £18.40 a user a month
- Discount for educational organisations
- Yes
- Free trial available
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at publicsector.sales@6dg.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.