Zitec COM

Cloud Assessment, Planning & Migration Services

Zitec's CAPM (cloud assessment, planning & migration) service helps organizations efficiently adopt the public cloud. Be it an existing or a newly-developed application, our team will assist you through the entire process.

We cover Microsoft Azure, Amazon Web Services & Google Cloud Platform.

Features

  • Infrastructure & software audit
  • Architecture diagram for the cloud setup
  • Acceptance testing environment setup
  • Define the infrastructure using "Infrastructure-as-Code" concepts
  • Automate the config management & deployment processes
  • Fully management go-live process
  • Help with deciding on a cloud platform & procurement
  • Work with certified professionals (Azure, AWS, Google Cloud)

Benefits

  • Robust & resilient infrastructure (less downtime)
  • Reduced total-cost-of ownership
  • Automated process that reduces error-prone manual interventions
  • Scalable, pay-for-what-you-use model
  • Reduced time-to-market

Pricing

£280 to £728 per person per day

Service documents

Framework

G-Cloud 11

Service ID

8 7 1 4 9 9 2 0 9 4 7 7 6 1 2

Contact

Zitec COM

Aura Dontu

0040755197154

aura.dontu@zitec.com

Planning

Planning service
Yes
How the planning service works
The planning process is an essential stage of the project, thus we include it in all of our CAPM project (it's essentially the A & P in CAPM).

This stage usually involves two activities:
- The existing infrastructure audit that helps reveal the target application's dependencies and requirements
- The architecture diagram activity, which involves documenting an optimal setup for the new hosting environment

Optionally, we can include a platform/vendor selection phase to help organizations decide on which platform best suits their needs.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Microsoft Azure
  • Amazon Web Services
  • Google Cloud Platform

Training

Training service provided
Yes
How the training service works
As an extension to the migration service, we also help organizations get up-to-speed with the essential cloud infrastructure management concepts. Trainings can be delivered both on-site or online and can range from a one-day crash course up to a full week deep-dive.
Training is tied to specific services
Yes
Services the training service works with
  • Microsoft Azure
  • Amazon Web Services
  • Google Cloud Platform

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
The migration step is the core of our CAPM service. It follows the assessment and planning stages and it usually covers the following activities:
- setting up a validation/acceptance environment
- deploying the customer applications on the acceptance environment
- defining the cloud infrastructure using declarative templates
- migrating the production data to the cloud platform
- defining and executing the go-live strategy

Our cloud engineers have broad experience in migrating applications between different platforms, including:
- On-premises to Azure/AWS/Google Cloud
- AWS to Azure and vice-versa
- Azure to Google Cloud
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Compatibility and performance testing are integral parts our migration services. Our QA and SysOps teams will always make sure the application 's integrity is not affected by the migration process.

Additionally, we can run performance or stress tests on the cloud infrastructure before going live, making sure that the performance for individual requests and the system's throughput capacity are in line with the customer's expectations.

We do ask our customers to provide resources for acceptance testing.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
Yes
Security testing certifications
CREST

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Zitec usually provides infrastructure management services/support as a distinct service, it can also be included as an extension to the CAPM project.

Our managed services activities usually include (but are not limited to):
- Active monitoring and alerting
- Periodic infrastructure audits & optimization suggestions
- Automating routine processes
- Helpdesk

Service scope

Service constraints
Constraints are largely dependent on the contracted services. We do our best to cover all of our customers' needs, including involving extra resources (such as development, QA or business consulting) or on-site training in order to make sure the customer's journey to the cloud is both successful and pleasant.

However, if a specific need cannot be met, we will try to reveal it up-front, before signing the contract.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
We use Redmine as an issue tracker and our customers are given full access to their respective projects. Some prefer to create tickets in Redmine directly, while others would rather email the team and have the project manager create and priorioritize tickets.

While 24/7 support is infrequently required, some customers insist on having such an option on the table as well. We are open to providing it, but there will be an extra cost for such a service. It can range from a few hundred to a few thousand GBP/month, depending on the size of the customer’s infrastructure.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
We use a self-hosted version of the Redmine issue tracker. Clients are given individual or groups accounts in order to assess and track the project’s state and development velocity.

Based on the agreed SLA, the Project Manager will prioritize the requests coming from the client, end users or monitoring systems. The first response will be provided in the agreed timeframe by the account manager or a development/support team member.

Following the first response, depending on the evaluation and the severity of the incident, the resolution time is communicated, and the team will start working on solving the issue.

The customer is kept up-to-date throughout the process thanks to Redmine’s notification system.

If the customer is not satisfied with the response time or the quality of the response, a direct communication channel (email, web chat, phone) with the account manager will also be available and any issue can be escalated to him/her.
Web chat accessibility testing
N/A
Support levels
Our support engineers are available every workday, from 9 am to 5 pm UK time. Tickets can be submitted via email, phone or (preferably) via our ticketing system.

The SLA distinguishes between 3 issue severity levels:
* Critical - 1 business hour response time, 8 business hours resolution time
* Normal - 4 business hours response time, 16 business hours resolution time
* Low-level - 8 business hours response time, 48 business hours resolution time

We will provide support free-of-charge for customers who contract infrastructure management services from Zitec. Additional consulting services (like infrastructure optimizations) will be billed at the standard hourly rate of a cloud infrastructure engineer.

Please see the service definition document for more details.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£280 to £728 per person per day
Discount for educational organisations
No

Service documents

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