Silversands Limited

Office 365 managed support

Deployment of Microsoft Office 365 is just the beginning of your journey. Proper management and operations are essential to optimise usage of Office 365 and compound its benefits over time.

Delivered by Office 365 experts, we provide end-to-end platform management for all aspects of your Office 365 experience.

Features

  • Office 365 managed transition
  • Office 365 service update / roadmap
  • Office 365 health notification service
  • Office 365 managed portal administration:
  • - Tenancy, Exchange, Teams, Yammer, SharePoint, OneDrive, Security & Compliance
  • Office 365 end user support
  • Office 365 consumption and cost optimisation service
  • Silversands is a Microsoft Cloud Solution Provider and Gold Partner

Benefits

  • Our specialism in Office 365 removes workloads from your staff
  • We keep you current with new Office 365 enhancements
  • We optimise use of Office 365 for return on investment
  • We give confidence that issues are solved the first time
  • Expert Consultants delivering Microsoft Solutions

Pricing

£775 to £1195 per person per day

Service documents

Framework

G-Cloud 11

Service ID

8 7 0 7 0 0 2 7 6 3 3 9 7 8 5

Contact

Silversands Limited

Peter Mercieca

01202 360000

peter.mercieca@silversands.co.uk

Planning

Planning service
Yes
How the planning service works
Silversands provides an end-to-end consultancy service that takes customers through the whole process, including all the various design, planning and migration steps. We provide a full service offering to enable customers to define and implement cloud solutions. Our planning service is designed to be flexible and can be tailored to meet our customers needs. Typical services include:

Cloud strategy,
Business analysis,
Solution design,
Proof of Concept (PoC),
Build and Test,
Development,
User adoption,
Migration,
Launch support,
Hypercare ,
BAU support.

We have the skills to deliver what we commit to do; our staff have high technical skills, great depth of qualification matched with the practical experience to ensure successful delivery. We can help Clients keep abreast of technology; guiding them around pitfalls and helping position them to be in the right place in each product lifecycle. And, of course, working alongside them in a collaborative way that suites them best.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Microsoft Azure
  • Microsoft 365
  • Microsoft Office 365
  • Microsoft Teams
  • Microsoft SharePoint Online
  • Microsoft Exchange Online

Training

Training service provided
Yes
How the training service works
We provide administrator training and knowledge transfer in line with the cloud solution delivery.

In addition, we can assist our customers with user adoption activities.
Training is tied to specific services
Yes
Services the training service works with
  • Microsoft Azure
  • Microsoft 365
  • Microsoft Office 365
  • Microsoft Teams
  • Microsoft SharePoint
  • Microsoft Exchange Online

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Silversands cloud migration service provides a flexible approach to migration to the cloud. Our migration service typically includes:

Migration Assessment & Analysis,
Host / Office 365 Tenant configuration,
Solution Design,
Development of a migration strategy,
Identification of migration tools and/or in-house developed scripts,
Develop any new branding or required solution customisations,
Testing,
Trial migration,
Pilot migration,
Full migration,
Transition to support,
Decommissioning.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Microsoft Azure
  • Microsoft 365
  • Microsoft Office 365
  • Microsoft Teams
  • Microsoft SharePoint
  • Microsoft Exchange Online

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Silversands has in-depth experience of the design and implementation of Microsoft Cloud solutions, with a team of Microsoft infrastructure and development specialists, backed up by experienced project managers, enabling us to provide complete solutions, delivering genuine business benefits. In addition to Prince2 project management, we also work to the EN ISO 9001:2008 Quality Management System.

At the outset, we expect to agree the scope of delivery with our clients. This typically includes a set of design documentation and specification of testing and acceptance criteria upon which the solution can be measured and delivery accepted. This quality led approach includes multi-layer QA and performance testing, typically including:

Developer testing,
Consultant testing,
User acceptance testing,
Customer sign off.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Our support services are concentrated around the MS Azure and O365 Cloud offerings. Our services are flexible and can be tailored to the customer needs. They range from complete managed services through to the ad-hoc escalation of critical issues and incidents for internal IT departments.

Service scope

Service constraints
No. These are defined during the engagement.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Email response for customers with support agreements. SLA vary from 1 hour, 4 hour and 8 hour responses.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Our support services are typically provided to medium / large corporates internal IT departments that require 3rd line escalation for critical Microsoft elements of their environments. Typically these are delivered across core business hours, uplifts are available to full 24/7. The services are provided on a pro-rata basis against our standard rate table. The services are provided by Microsoft qualified and accredited senior engineer through to consultant level resources. Technical account managers and service managers are allocated as required by each service.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft, Nintex, MetaLogix, Okta, Quest, Cloudiway, Avepoint, Microsoft CSP

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£775 to £1195 per person per day
Discount for educational organisations
No

Service documents

Return to top ↑