Premiere Conferencing (Ireland) Ltd


iMeetLive makes it easy to create professional quality webinars and webcasts for up to 10,000 people. It’s the perfect solution for corporate communications, marketing lead generation, training and much more.


  • • All in the browser - no downloads
  • • Custom Branding
  • • Use what you have in the line of equipment
  • • Bring your own device
  • • Up to 10,000 Participants
  • • Automated Publishing & Editing
  • • 24 Hour Support
  • • Q&A Chat
  • • Cloud Based
  • • Fully Integrated Audio


  • • A more engaging experience
  • • Reduce travel costs
  • • Comprehensive reporting to measure success
  • • Cost Effective
  • • Ensure Security
  • • Interactive social media features
  • • Easily set up your event
  • • Live chat available for presenters
  • • Automatic archive- viewing of editing.


£788 per person per year

  • Free trial available

Service documents

G-Cloud 9


Premiere Conferencing (Ireland) Ltd

Shelley Werner

+353 87 6731088

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to Used with PGi Audio
Cloud deployment model Private cloud
Service constraints N/A
System requirements
  • Intel or AMD 1.8Ghz
  • 2GB
  • OS - Windows 7 ,8 or 8.1
  • Browser - Internet Explorer 8 or Firefox 25

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Tier 1 - Call answering - average speed of <30 seconds
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible TBA
Web chat accessibility testing TBA
Onsite support Yes, at extra cost
Support levels •Service desk
•Live chat
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Getting started PGi will coordinate all the resources necessary to • Create a training plan and end-user communications • Configure your account and billing requirements • Set up all end-user accounts • Roll out the strategy to test groups to ensure optimal effectiveness • Develop a Project plan for Implementation • Develop a Statement of Work, agreed with all Stakeholders. Training by certified instructors: • Provide live and on-demand product training for a variety of segmented end users groups across the organisation. • Analyse user activity, activation and adoption rates enterprise side • Maintain ongoing, measurable engagement Team of dedicated product and training experts' training program features live and on-demand learning options tailored to meet the diverse needs of every user in your organization. • Free Online Training Courses o A series of free online training session (30 Minutes) delivered live by Subject Matter Experts (SMEs) • On Demand Training o Links to recorded online training sessions that can be posted to your intranet sites or emailed to users • Custom Built Training o Full tailored and customised training available online or onsite delivered by SME’s. Partner pages, wallet cards, On-Boarding and Nurturing communications, Awareness days, Courtesy Calls, Product Collateral.
Service documentation Yes
Documentation formats
  • PDF
  • Other
Other documentation formats
  • Doc (MS Word)
  • •online videos
  • •.ppt (powerpoint)
End-of-contract data extraction Our implementation team can help facilitate the transfer the data for you.
End-of-contract process PGi will provide reporting to your new preferred supplier and help with the transfer of services

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 10+
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service We have our Agenday app which allows mobile access to services
Accessibility standards None or don’t know
Description of accessibility Supported devices •PC
Accessibility testing •Data centres are SSAE16
What users can and can't do using the API Open API's for reporting/registration
API documentation Yes
API documentation formats Other
API sandbox or test environment Yes
Customisation available No


Independence of resources PGi’s bridging: redundant audio bridges in each node. Application and web based infrastructure: multiple instances running on server clusters together with VM technologies. We assess the following capacity levels: • In-country carrier capacity • Carrier delivery to our bridge nodes • Bridge level capacity • Failover and redundancy PGi’s capacity planning team has developed a dynamic model to accurately forecast business requirements. We maintain adequate buffer in all operations. For example, bridges are not permitted to exceed 60% “peak port” capacity. Our capacity planning assessments are used to prioritise deployment of additional network and bridge capacity as may be required.


Service usage metrics Yes
Metrics types Monthly management report: - summary of any reported quality issues. - trending information for items like billing, services charges, error tracking/quality tickets. following information is provided on the standard Monthly Management Report. A customized Monthly Management can be developed including but not limited to the following: o Call count overview o Minute Usage Overview o Guest Overview o Cost Overview o Regional Breakdown by Host o Bridge Detail and Summary Reports o Port Usage o Support Calls and open tickets/issues Monthly trouble ticket report Host Lists - track Host movement Non-Usage Reports - users not yet used the service
Reporting types Regular reports


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Users are able to download their data. they will be sent a link after their meeting if they chose to record it
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks Other protection between networks

Assured by independent validation of assertion
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 1. Availability 1.1 PGi will maintain a 99.9% Platform Availability 1.2 Definition Availability is defined - Service is operational and available for use by a Customer. 1.3 Calculation: Platform Availability is calculated as follows: Service Outage Time (Minutes) 1.0 – ------------------------------------------------- = Platform Availability # of Units (Bridges) x Minutes in Period 1.5 Scheduled Outages. outages planned by PGi as preventative or to accomplish platform growth or upgrades. Exclusions: Outages resulting from the following items shall be excluded a. Scheduled maintenance; b. Force majeure events any act or event beyond the reasonable control of PGi c. Customer negligence d. Any incompatibility of the customer’s own equipment; e. Any other occurrence for which liability has been disclaimed under this agreement; f. An act of the customer. 2. Performance Quality PGi will provide conference calling services at a 99.9% success rate 3. Customer Support Customer Support is available 24 x 7, 365 days per year. 4. Remedy In the event that PGi breaches a particular service level defined herein for three consecutive months or for any four months in any six month period, then the customer may terminate this agreement without further obligation as to its minimum commitment.
Approach to resilience PGi owns and operates a best-in-class global network, leveraging multiple providers and partners that supports PGi’s service offerings. PGi operates data centres for both audio and web collaboration services in multiple locations throughout the globe. PGi continues to expand our global footprint to facilitate ease of collaboration and quality experience in both emerging and established markets. PGi has deployed conferencing bridging platforms globally to ensure a global experience. • Increased global access • Improved call quality • Common feature set • Single platform for all users worldwide • Built on proven VoIP Technology PGi’s conferencing system architecture is designed to ensure maximum quality, reliability and flexibility PGi runs conferences on both TDM and VoIP bridging hardware platforms coupled with PGi’s own proprietary applications-consistency to provide clean, uninterrupted service to its customers. Our bridging platform is designed around regional bridging nodes that link together to provide seamless, global conference calls. Toll and toll-free numbers in each major global region connect to bridge nodes within region. Guests join a conference from different global regions the bridges seamlessly link together to provide a global conference experience. Architecture maximizes quality keeping calls in-region, reducing the distance dialed over the Public Switched Telephone Network (PSTN).
Outage reporting PGi has Enterprise Operations Centres (EOCs) located in Clonakilty, Ireland; Sydney, Australia; Colorado Springs, Colorado; and Olathe Kansas. Each centre monitors all applications worldwide 24x7x365 using a variety network management tools. If any site should go down due to a natural disaster or a major telecommunications outage, each centre is fully capable of providing the full range of PGi services. In addition to its duplicate telecommunications infrastructure, each site has its own administrative support staff to provide redundant logistical capabilities. Network management tools continually monitor and test the network to ensure it maintains an “up” status, with immediate notification when network outage or degradation of service is detected. There are critical situation managers on site during every shift to handle escalation of incidents and/or service disruptions. In addition, staff is available 24x7x365 to repair and/or replace failed equipment. PGi has very detailed failover procedures that address everything from scheduled maintenance to unplanned outages.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Separation and access control within management interfaces We can also provide administrator permissions with different access and management ability. The user access control allows this
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification Self-Assessment
PCI DSS accreditation date October 14 2016
What the PCI DSS doesn’t cover N/A. Everything in PCI scope is covered.
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation No
Security governance approach Independent validation of assertion
Information security policies and processes Available as a moderator-selected option, Secure Touch includes the following high-level security features:
• Tone on Entry/Exit
• Host-Controlled Roll Call
• On-Hold Music
• Roll Call of Participants
• Validate Moderator
• Lock/Unlock
• Mute All

GlobalMeet® Security categories:
• Access Controls focus on the prevention of unauthorized access to the service as a moderator. such as meeting scheduling, room creation, content uploading and the actual initiation of a meeting all require authentication as a PGi moderator with an assigned Meeting Portal, and the moderator’s company must have access to the GlobalMeet® product. GlobalMeet® offers moderators a robust security model to prevent unwanted attendees in their meetings. The GlobalMeet® product uses roles to separate features and rights in the meeting between the account holder and the attendees.
• GlobalMeet® Architecture – built around industry best practices and standards as well as PGi internal Security requirements, structure ensures the meeting service remains stable and available while maintaining security for meeting data and content. Firewalls are tuned to permit traffic only on specific ports required for meeting communications using acceptable protocols and to authorised destination IPs. The routers serve a filtering role in the architecture and prevent communication with non-addressable IPs

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Approach One of PGi’s greatest strengths is its site diversity and global presence. Our products are built with high availability in mind with equipment redundancy and layers of application and database redundancy built in. PGi’s bridging platforms are deployed in configurations with redundant audio bridges in each node. Our IP bridge configurations allow a failing bridge to be removed from service and the others in that node will automatically take up those conferences. Our application and web based infrastructure generally consists multiple instances running on server clusters together with VM technologies to provide the highest levels of redundancy and availability.
Vulnerability management type Undisclosed
Vulnerability management approach PGi uses the following methods to detect misuse on its conferencing services: • PGi runs ongoing reports to monitor for suspicious conferencing usage • Customer Service security protocols – customer service do not provide moderator passcodes and report all instances of suspicious activity • Fighting Fraud – Enhanced Authentication To prevent fraudulent access activity on international automated audio conferencing, Enhanced Authentication is deployed globally at Premiere Global for conferences with high risk locations. Enhanced Authentication features include: • 10 digit random passcode • Music on hold until moderator joins • Post Conference email
Protective monitoring type Undisclosed
Protective monitoring approach There are critical situation managers on site during every shift to handle escalation of incidents and/or service disruptions. In addition, staff is available 24x7x365 to repair and/or replace failed equipment. PGi has very detailed failover procedures that address everything from scheduled maintenance to unplanned outages.
Incident management type Undisclosed
Incident management approach PGi Incident Management Priority 1: • Major enterprise-wide outage • Complete loss of service, severe degradation, or total loss of functionality • Affects all users globally • Zero alternate access methods or backup means available SLA Clock: 24/7 Priority 2: • Multi-region outage • Significant loss of service, degradation, or functionality • Affects a significant number of user • Very limited alternate access methods or backup means available SLA Clock: 24/7 Priority 3: • Single region or location outage Incident management table and priorities as described above apply to the entire PGi service set and infrastructure

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No


Price £788 per person per year
Discount for educational organisations No
Free trial available Yes
Description of free trial Free sample version


Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
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