Zylpha Ltd

Electronic document bundling software

Zylpha electronic bundling enables users to produce digital (court) bundles with automatically generated pagination and index from a range of file types. Retrieve files from your existing systems including Mattersphere, iManage, Worksite, Filesite, Desksite and more. Run the software locally or via citrix. Free trial available

Features

  • Easy to use digital bundling software
  • Available as standalone solution or integrated with Case Management Systems
  • Integrations with all leading Case and Document Management Systems
  • Core/condensed bundle functionality
  • Advanced email attachment functionality
  • Run locally or via Citrix
  • UK based support
  • Multiple file types supported including MS Office, Audio & Video
  • Import/Export Microsoft Excel Functionality
  • Mattersphere, iManage, Worksite, Filesite and Desksite integrations

Benefits

  • Build document and court bundles in minutes
  • Add last minute additions and rebuild the bundle in seconds
  • Additional facilities available including core bundles
  • Easy installation
  • Training available remotely, eLearning or onsite
  • Integrates with third party systems
  • Multiple file formats supported
  • Enhanced UI making for easy user adoption
  • Increased security with full audit trail
  • Reduce cost of bundling by up to 70% per case

Pricing

£90 to £597.50 per licence per year

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

8 6 9 9 5 0 7 8 5 0 0 6 5 3 4

Contact

Zylpha Ltd

David Chapman

01962 658881

d.chapman@zylpha.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Case management and document management systems.
Cloud deployment model
  • Private cloud
  • Hybrid cloud
Service constraints
Whilst not essential, for maximum return on investment clients typically connect to at least one document management or case management system.
System requirements
Must be running Microsoft Windows (not Apple Mac)

User support

Email or online ticketing support
Email or online ticketing
Support response times
Normal office hours are between 9 and 530pm. Outside of office hours may take longer to provide a response.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Zylpha provides third line support (typically supporting the IT function with the clients organisation).

Support is delivered through email and phone and all of our support is UK based.

In some instances a site visit may be required.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Onsite training (available on request and subject to price).

Typically clients are provided with online installation and training. This is supplemented with an eLearning platform accessed via our website.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
No data is stored within our software so there is no data to extract at the end of the contract.
End-of-contract process
At the end of the contract the software will stop working. It is the clients responsibility to uninstall the software if they decide not to renew. An undertaking is usually requested to this affect.

Using the service

Web browser interface
No
Application to install
Yes
Compatible operating systems
Windows
Designed for use on mobile devices
No
Service interface
No
API
No
Customisation available
Yes
Description of customisation
Our bundling software is customisable for each clients requirements for example how documents are retrieved from existing systems, remote server conversion and more.

Scaling

Independence of resources
The software is able to 'back off' to a local install meaning that the demands of other users do not affect the service.

In some instances (high volume clients) an additional conversion server may be required, this would be discussed during the project scoping phase.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Data can be exported via CSV
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
SLA as part of contractual commitment.
Approach to resilience
Information available on request.
Outage reporting
Email alerts are sent for both anticipated outages or unexpected outages.

In emergency scenarios we may also activate telephone communication.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Licences are hard baked so that only the nominated user may access the software.
Access restriction testing frequency
Less than once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Internal processes between development and managing director.
Information security policies and processes
Staff checks and internal training.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Manage clients and assess for changes to software. In some instances manually enforce upgrade to software.

Internal testing for potential security impact is carried out on a regular basis.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Updates are released to the software at least three times per calendar year.

In addition patches are distributed periodically.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Users submit reports to the clients IT team.
Incident management type
Supplier-defined controls
Incident management approach
Users submit reports to the clients IT team.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£90 to £597.50 per licence per year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
14 day free trial/pilot available subject to satisfactory project scoping.

Service documents

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