Zylpha Ltd

Electronic document bundling software

Zylpha electronic bundling enables users to produce digital (court) bundles with automatically generated pagination and index from a range of file types. Retrieve files from your existing systems including Mattersphere, iManage, Worksite, Filesite, Desksite and more. Run the software locally or via citrix. Free trial available

Features

  • Easy to use digital bundling software
  • Available as standalone solution or integrated with Case Management Systems
  • Integrations with all leading Case and Document Management Systems
  • Core/condensed bundle functionality
  • Advanced email attachment functionality
  • Run locally or via Citrix
  • UK based support
  • Multiple file types supported including MS Office, Audio & Video
  • Import/Export Microsoft Excel Functionality
  • Mattersphere, iManage, Worksite, Filesite and Desksite integrations

Benefits

  • Build document and court bundles in minutes
  • Add last minute additions and rebuild the bundle in seconds
  • Additional facilities available including core bundles
  • Easy installation
  • Training available remotely, eLearning or onsite
  • Integrates with third party systems
  • Multiple file formats supported
  • Enhanced UI making for easy user adoption
  • Increased security with full audit trail
  • Reduce cost of bundling by up to 70% per case

Pricing

£90 to £597.50 per licence per year

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11

869950785006534

Zylpha Ltd

David Chapman

01962 658881

d.chapman@zylpha.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Case management and document management systems.
Cloud deployment model
  • Private cloud
  • Hybrid cloud
Service constraints Whilst not essential, for maximum return on investment clients typically connect to at least one document management or case management system.
System requirements Must be running Microsoft Windows (not Apple Mac)

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Normal office hours are between 9 and 530pm. Outside of office hours may take longer to provide a response.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Zylpha provides third line support (typically supporting the IT function with the clients organisation).

Support is delivered through email and phone and all of our support is UK based.

In some instances a site visit may be required.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Onsite training (available on request and subject to price).

Typically clients are provided with online installation and training. This is supplemented with an eLearning platform accessed via our website.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction No data is stored within our software so there is no data to extract at the end of the contract.
End-of-contract process At the end of the contract the software will stop working. It is the clients responsibility to uninstall the software if they decide not to renew. An undertaking is usually requested to this affect.

Using the service

Using the service
Web browser interface No
Application to install Yes
Compatible operating systems Windows
Designed for use on mobile devices No
Service interface No
API No
Customisation available Yes
Description of customisation Our bundling software is customisable for each clients requirements for example how documents are retrieved from existing systems, remote server conversion and more.

Scaling

Scaling
Independence of resources The software is able to 'back off' to a local install meaning that the demands of other users do not affect the service.

In some instances (high volume clients) an additional conversion server may be required, this would be discussed during the project scoping phase.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Data can be exported via CSV
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability SLA as part of contractual commitment.
Approach to resilience Information available on request.
Outage reporting Email alerts are sent for both anticipated outages or unexpected outages.

In emergency scenarios we may also activate telephone communication.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Licences are hard baked so that only the nominated user may access the software.
Access restriction testing frequency Less than once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Internal processes between development and managing director.
Information security policies and processes Staff checks and internal training.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Manage clients and assess for changes to software. In some instances manually enforce upgrade to software.

Internal testing for potential security impact is carried out on a regular basis.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Updates are released to the software at least three times per calendar year.

In addition patches are distributed periodically.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Users submit reports to the clients IT team.
Incident management type Supplier-defined controls
Incident management approach Users submit reports to the clients IT team.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £90 to £597.50 per licence per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial 14 day free trial/pilot available subject to satisfactory project scoping.

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
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