Exponential-e Ltd

Office 365 Planning and Migration

Exponential-e (Microsoft Gold CSP partner) Office 365 Planning and Migration service provides an assured, low-risk migration of on-premises or hosted environments to related services within the Office 365 portfolio such as Microsoft Exchange, OneDrive, SharePoint, EMS, Azure AD, Teams etc.

Features

  • Low Risk Migration
  • Full Support Options, including end-user helpdesk
  • Full suite of CSP Licensing Options Available
  • Optional ExpressRoute Connectivity
  • Optional Online Backup for Office 365
  • Full analysis of service utilisation and dependencies

Benefits

  • Secure & Sovereign - UK tenancy available
  • Pay Only for Active Users
  • Mix and match Office 365 license plans
  • 24/7/365 UK support desk
  • Accelerated response times & escalation to Microsoft Premier Support

Planning

Planning
Planning service Yes
How the planning service works We use our experience in migrating customer environments to Office 365 to guide our discovery process, quickly identifying pinch-points and application dependencies such that migration risks can be well understood and hence minimised. Our PRINCE2 accredited project team will control the process, ensuring milestones are met and delivery proceeds smoothly and within budget.

Office 365 and the newer Microsoft 365 Enterprise plans contain a wealth of services that can lead to unplanned technology sprawl, in turn leading to poor user experiences and a degradation of value.
Our skilled design teams will ensure only suitable component services are delivered and properly scoped, designed, and subsequently deployed.

Regardless of the hybrid authentication requirements, and third-party solutions around authentication, security, and access control required, our expertise and experience will ensure a holistic design is produced with well-defined migration plans and costs.

For existing Active Directory environments, we will undertake a detailed assessment of the existing environment to ascertain any dependencies or underlying issues.
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • Microsoft Office 365
  • Microsoft Azure Active Directory
  • Microsoft Azure

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works In preparation for the migration, existing infrastructure will be updated and issues remediated (e.g. AD schema fixes and UPN preparation), and identity federation providers deployed to meet required availability and functional requirements.

Our implementation teams will ensure the smooth delivery of changes to mail flow, auto-discover, and clients. We will then adopt a pilot basis in a hybrid Exchange design, with bulk user migrations generally then achieved on-line with minimal user disruption. Mobile related functionality, such as InTune, is then be deployed and devices on-boarded.

Other features and functionality within Office 365 is migrated based on our extensive analysis of end user utilisation of these features.

All project activities are meticulously planned in advance, and controller by our expert project management team to ensure it meets our customers' and their end users' needs.
Setup or migration service is for specific cloud services Yes
List of supported services
  • Microsoft Office 365
  • Microsoft Azure Active Directory
  • Microsoft Azure

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works As a tier-1 Microsoft Cloud Solutions Provider, we are able to offer a full complement of Office 365 licensing and support, from basic platform and licensing only to full end-user desktop support.

Our PRINCE2 accredited project team will control the process, ensuring milestones are met and delivery proceeds smoothly and within budget.

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works Full suite of Microsoft Office 365 infrastructure and user support services available.

Service scope

Service scope
Service constraints Support services are available in English.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Email or online ticketing support Yes Support response times 1 hour maximum User can manage status and priority of support tickets Yes Online ticketing support accessibility None or don’t know
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Support levels Bespoke support packages available to suit customer requirements.

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Microsoft Cloud Solutions Provider - Tier 1

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Pricing

Pricing
Price £550 to £900 per person per day
Discount for educational organisations No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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