Vortex Iot Ltd

Vortex IOT- Control in the Internet of Things

Vortex IoT provides practical solutions for managing the performance, condition and cost of high value assets by generating sensor data that enables insight, smart decisions and Machine to Machine Interactions. By embracing new technologies Vortex IOT services will enrich any organisation's decision or command & control solution and capabilities.

Features

  • IOT expertise and unique IPR
  • Artificial Intelligence for advanced speed and processing
  • Blockchain expertise for security and compliance

Benefits

  • Data Enabler for Machine Learning
  • Harsh Environments
  • Health & Safety
  • Regulatory Compliance
  • Remote Condition Monitoring
  • Asset Performance Management

Pricing

£20 per device

Service documents

G-Cloud 10

869344159324122

Vortex Iot Ltd

Adrian Sutton

07800 903072

adrian@vortexiot.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints No constraints
System requirements
  • Vortex IOT Sensors
  • Off the shelf sensors
  • Vortex Cognitive Mesh Network

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within one working day
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Support levels are 24/7 and are included in the contracts for individual organizations based on the size of IOT estate.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide onsite training and user documentation together with onsite sensor implemetation.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Data is integrated to buyers' enterprise application so it's easy to extract their data.
End-of-contract process No additional cost after the end of the contract.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Firefox
  • Chrome
Application to install Yes
Compatible operating systems Windows
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility Integration of sensor produced data with enterprise applications
Accessibility testing - Heavy Industry- Gantry Crane Management system: enable move to driveless cranes
- Smart Infastructure Pollution Monitoring: better monetize on- street parking and enable pollution monitoring ay scale
- Rail Infrastructure- Remote Condition Monitoring Solution
API Yes
What users can and can't do using the API Users can tailor the set up and make changes through API
API documentation Yes
API documentation formats PDF
API sandbox or test environment No
Customisation available Yes
Description of customisation Buyers can decide what information they want to collect, set up the learning rules for AI.

Scaling

Scaling
Independence of resources Each user is assigned their own Vortex IOT Gateway which won't be affected by other users.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach .CSV file
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability The project will be divided to several phases, any incompleted phase won't be charged.
Approach to resilience It's availabe on request
Outage reporting An API

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Only assigned users are allow to access to the data.
Access restriction testing frequency Less than once a year
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards Cyber & sensor fusion tech for security & data integrity
Information security policies and processes It's available on request

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach The Vortex IOT sensors are tracked through their lifetime and changes are assessed for potential security impact.
Vulnerability management type Supplier-defined controls
Vulnerability management approach - Self-healing & self-organizing sensor network
- AI software and machine learning
Protective monitoring type Supplier-defined controls
Protective monitoring approach Self-healing & self-organizing sensor network
AI software and machine learning
Incident management type Supplier-defined controls
Incident management approach Self-healing & self-organizing sensor network
AI software and machine learning

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £20 per device
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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