This G-Cloud 10 service is no longer available to buy.

The G-Cloud 10 framework expired on Tuesday 2 July 2019. Any existing contracts with Vortex Iot Ltd are still valid.
Vortex Iot Ltd

Vortex IOT- Control in the Internet of Things

Vortex IoT provides practical solutions for managing the performance, condition and cost of high value assets by generating sensor data that enables insight, smart decisions and Machine to Machine Interactions. By embracing new technologies Vortex IOT services will enrich any organisation's decision or command & control solution and capabilities.

Features

  • IOT expertise and unique IPR
  • Artificial Intelligence for advanced speed and processing
  • Blockchain expertise for security and compliance

Benefits

  • Data Enabler for Machine Learning
  • Harsh Environments
  • Health & Safety
  • Regulatory Compliance
  • Remote Condition Monitoring
  • Asset Performance Management

Pricing

£20 a device

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at john@vortexiot.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 10

Service ID

8 6 9 3 4 4 1 5 9 3 2 4 1 2 2

Contact

Vortex Iot Ltd John Vinson
Telephone: 01792732053
Email: john@vortexiot.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
No constraints
System requirements
  • Vortex IOT Sensors
  • Off the shelf sensors
  • Vortex Cognitive Mesh Network

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within one working day
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Support levels are 24/7 and are included in the contracts for individual organizations based on the size of IOT estate.
Support available to third parties
No

Onboarding and offboarding

Getting started
We provide onsite training and user documentation together with onsite sensor implemetation.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Data is integrated to buyers' enterprise application so it's easy to extract their data.
End-of-contract process
No additional cost after the end of the contract.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Firefox
  • Chrome
Application to install
Yes
Compatible operating systems
Windows
Designed for use on mobile devices
No
Accessibility standards
None or don’t know
Description of accessibility
Integration of sensor produced data with enterprise applications
Accessibility testing
- Heavy Industry- Gantry Crane Management system: enable move to driveless cranes
- Smart Infastructure Pollution Monitoring: better monetize on- street parking and enable pollution monitoring ay scale
- Rail Infrastructure- Remote Condition Monitoring Solution
API
Yes
What users can and can't do using the API
Users can tailor the set up and make changes through API
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Buyers can decide what information they want to collect, set up the learning rules for AI.

Scaling

Independence of resources
Each user is assigned their own Vortex IOT Gateway which won't be affected by other users.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
.CSV file
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
The project will be divided to several phases, any incompleted phase won't be charged.
Approach to resilience
It's availabe on request
Outage reporting
An API

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Only assigned users are allow to access to the data.
Access restriction testing frequency
Less than once a year
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Cyber & sensor fusion tech for security & data integrity
Information security policies and processes
It's available on request

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
The Vortex IOT sensors are tracked through their lifetime and changes are assessed for potential security impact.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
- Self-healing & self-organizing sensor network
- AI software and machine learning
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Self-healing & self-organizing sensor network
AI software and machine learning
Incident management type
Supplier-defined controls
Incident management approach
Self-healing & self-organizing sensor network
AI software and machine learning

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£20 a device
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at john@vortexiot.com. Tell them what format you need. It will help if you say what assistive technology you use.