REMOTE DATA NETWORK ANALYSIS LTD

Data Logging, Alerting, Reporting, Management & Analysis Software

R-DNA provides a user friendly and customisable “cloud-based” web interface allowing for the capture and analysis of data from remote monitoring hardware devices.

R-DNA offers intelligent and customisable alerting using a variety or combination of methods; SMS, Email and its own messaging tool all offered in a pseudo real-time system.

Features

  • Data collection and analytics
  • Cloud based monitoring and reporting
  • Customisable alerting through email, SMS and push messaging
  • White labelled interface (reseller customisation)
  • Supports GPS mapping for device location services
  • Fully customisable and multiple Dashboards
  • Full user management with granular access controls across all features
  • Extraction of both the Raw Data Files and stored data
  • Flexible connections. Direct IP connection, FTP or HTTP/HTTPS.
  • Real time reporting. No limit to the number of connections

Benefits

  • Hardware device agnostic (one application suits virtually all devices)
  • Monitor from anywhere in the world, any web connected device.
  • View your whole estate and its activity in one console
  • Cost effective solution for long and short term projects
  • Proactive fault detection, alerting and reporting
  • User friendly and intuitive GUI, suitable for non-technical users
  • Remote control and configuration of devices
  • Suitable for facilities management: fire alarms, water system, air conditioning
  • Suitable for waterway monitoring: flow, temperature, salinity
  • Suitable for environmental monitoring: wind speed, pollution, humidity, UV strength

Pricing

£0.85 to £0.85 per unit per day

  • Free trial available

Service documents

G-Cloud 9

868807185785326

REMOTE DATA NETWORK ANALYSIS LTD

Thomas Bathurst

01483400631

tom@r-dna.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints Planned maintenance is scheduled and users are informed of any down time.
System requirements User supplied hardware may require initial configuration

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Mon-Fri 9am-5pm : response within 4 hours.

Respose times outside office hours are negotiable depending on client requirements of SLA.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Mon-Fri 9am-5pm standard call centre support (telephone availability). Costs are quoted based on the number of data inputs so cannot be quoted generically here.

Other support requirements are quoted on an individual basis to provide clients with optimum flexibility and budget matching.

We can provide a technical account manager or cloud support engineer if required.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Initial client consultation with possibility of configuration of test environment with client's hardware to test suitability.

Full client documentation available.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Data retention period is 3 years as standard. After 3 years retained at client's request.

Data can be extracted directly from the tool at any time. This is as .CSV format for parsed/calculated data and also in the original RAW data format.
End-of-contract process The user is able to extract their own data at any point, so there is no requriement for any action at the end of the contract. If necessary we can assist with a data export and provide a file before removing access to the system.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Mobile responsive layout.
Accessibility standards None or don’t know
Description of accessibility Not applicable.
Accessibility testing None.
API No
Customisation available Yes
Description of customisation The R-DNA cloud based portal is completely customisable. Some of the functions are as follows:
- multiple and customisable dashboards
- full branding control (white labelling)
- snap-in widgets offering different views on data
- customisable alerting (timescale/frequency, message content, method, full hysteresis)
- raw data manipulation, ie scaling
- full user granular access control to allow appropriate users access to customisation functions

Scaling

Scaling
Independence of resources The system is virtualised and therefore is not affected by external factors.

Also, clients with larger requirement can have a dedicated server solution so that resources are not shared with other clients.

Analytics

Analytics
Service usage metrics Yes
Metrics types The system can provide some basic audit reporting based on user access and activity.
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Other
Other data at rest protection approach No requirement - data all held and managed at a fully accredited 3rd party data centre.
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Users have full access to export data from the system at any time they wish.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 3rd party data centre guarantees 99.9% server uptime, and 100% network uptime.
Approach to resilience Available on request.
Outage reporting Email alerts for outages.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Fully granular hierarchical access controls.
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation No
Security governance approach Available on request.
Information security policies and processes Available on request.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Product developments and releases are saved in a version controlled software library.
Vulnerability management type Undisclosed
Vulnerability management approach Available on request.
Protective monitoring type Undisclosed
Protective monitoring approach Available on request.
Incident management type Undisclosed
Incident management approach Available on request.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £0.85 to £0.85 per unit per day
Discount for educational organisations No
Free trial available Yes
Description of free trial We are able to offer a test environment for clients to view the capabilities of the reporting and data collection service. This will also demonstrate the integration of the client's hardware. We would normally limit this to one month and may charge a small setup fee.

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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