UiPath Intelligent Automation (RPA)

UiPath's Robotic Process Automation (RPA) platform allows government
(local, central and agencies)to rapidly automate much of the manual,
repetitive, processes without changing the underlying technologies or the
processes. The software robots mimic human work to deliver enhanced
quality, better governance, greater efficiencies, managed costs and a better
client experience.


  • Frictionless automation of IT and business processes.
  • On Demand Hosted Robotic Process Automation (RPA).
  • Infrastructure, Application and Process Agnostic.
  • Infinitely Scalable Cloud Platform.
  • Flexible commercial models.
  • Includes Enterprise RPA functionality.
  • Integrated Web Initiation Portal, Autonomic Scheduling and Digital Service Catalogue.
  • Integrated Intelligent Orchestration, Scheduling and Management.
  • Automation Component Library with access to Distributed Digital Objects.
  • Extensible functionality for OCR, ICR, Cognitive, Machine Learning and NLP.


  • Release staff to front line citizen-centric activities.
  • Cost reduction (hundreds of percent in ROI in year one).
  • Efficiency gains (operate 24 hours a day and without error).
  • Compliance (every action taken by the robots is auditable).
  • Single view of the citizen (massively improving customer experience).
  • Rapid deployment (in weeks, not months or years).
  • Scalability (new robots can be created in seconds).
  • Low infrastructure costs (multiple robots on a single virtual machine).
  • Data analytics built in (allowing predictive proactive actions).
  • Deals with semi- and unstructured data (automate more processes).


£4,600.00 a licence a year

Service documents


G-Cloud 12

Service ID

8 6 7 0 6 7 1 0 4 8 8 3 0 0 4


Telephone: 07866 316470

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Intelligent OCR, Chatbots, Machine Learning, NPL, BI, Artificial Intelligence, Cognitive technologies
Cloud deployment model
Hybrid cloud
Service constraints
There are no constraints. RPA can be used in every department/agency and
across all service lines. The robots are ideally suited to anywhere where
you have people manually transferring information through or between IT
systems. There is a minimum set of hardware and software requirements
required to install the technologies.
System requirements
  • Windows Server 2008 R2 SP1 for server
  • SQL Server 2008 Standard Edition SP1
  • Windows 7 for desktop with .Net Framework 4.5

User support

Email or online ticketing support
Yes, at extra cost
Support response times
24/7/365 response in 4 hours based on prioritisation.
User can manage status and priority of support tickets
Online ticketing support accessibility
Phone support
Web chat support
Yes, at an extra cost
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
Web chat accessibility testing
We support assistive technology users through Zendesk.
Onsite support
Yes, at extra cost
Support levels
L2-L3 support is free of charge. Manpower days and T&E is chargeable starting at £800 per day.
Support available to third parties

Onboarding and offboarding

Getting started
Online training is provided free of charge via the online UiPath Training Academy. Onsite training, if required, is provided as a chargeable service, with the rates dependent upon the customised training required. User documentation is provided free of charge online.
Service documentation
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
The UiPath platform does not store any customers' data, it remains on the customers' on-premises systems or cloud operation.
End-of-contract process
Included in the annual license is the software, support, upgrades and training. Infrastructure is the responsibility of and at the cost of the customer.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Compatible operating systems
  • Linux or Unix
  • Windows
Designed for use on mobile devices
Service interface
Customisation available
Description of customisation
The UiPath platform is highly extensible being written in .Net and using Microsoft Windows Workflow Foundation. We encourage customers to build their own Intellectual Property (which they own) on top of the platform.


Independence of resources
The UiPath platform can support hundreds of users and thousands of robots simultaneously.


Service usage metrics
Metrics types
The UiPath server (Orchestrator) has Elasticsearch and the Kibana reporting tool built in. This means that the usage metrics can be analysed in any way customers need.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type
Reseller providing extra support
Organisation whose services are being resold

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
The UiPath platform does not store any user data so there is no need to export.
Data export formats
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • Legacy (mainframe, terminal screen, etc.)
  • Microsoft Office (Word, Excel, Outlook, Access)
  • ERP systems (Oracle, SAP, Microsoft Dynamics, etc.)
  • Native PDF documents
  • OCR'd documents and forms
  • Images (JPEG, GIF, PNG, etc.)
  • Web (any HTML including frames and multiple screens)
  • Chatbot (Google and Microsoft cognitive services)

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
UiPath availability is predicated only on the customers' infrastructure. The UiPath platform is operational 24/7/365.
Approach to resilience
Not applicable as the UiPath platform runs on the customers' infrastructure/cloud.
Outage reporting
The UiPath Orchestrator will report any service outages and report in any way that the customer requires: dashboard, API, mobile, text or email.

Identity and authentication

User authentication needed
User authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
User name and password control over access to uipath products. This can be achieved via AD or other auth mechanisms.
Access restriction testing frequency
At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
CSA CCM version 3.0
Information security policies and processes
UiPath Systems, Networks and processes are reviewed annually by the Information Security Office to ensure compliance with security policies and standards. Additionally, this review is subject to audit by the Internal Audit and External Audit.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Configuration & Change management is handled via Hipbath Maintenance and support agreement. UiPath will track the UiPath RPA product components and will ensure changes are handled via a documented & agreed procedure.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
UiPath implements all applicable security requirements reasonably needed for the protection of confidential data processed through UiPath systems while still continuing to operate its businesses effectively and efficiently.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
UiPath uses internal resources & external vendors to run assessment of potential risks & vulnerabilities. If a risk or vulnerabilities is identified we have a internal procedure that handle them based on impact/ priority. Incidents are handled based on priority, starting from 4hrs response.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
UiPath provide incident management via support portal for its customers.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks


£4,600.00 a licence a year
Discount for educational organisations
Free trial available
Description of free trial
The Community Edition of the UiPath platform is free of charge
and has no time limit. There is online support only. Software is
available for onsite trials, PoC's and pilots, at no charge, subject
to signing an NDA.
Link to free trial

Service documents