UiPath Intelligent Automation (RPA)
UiPath's Robotic Process Automation (RPA) platform allows government
(local, central and agencies)to rapidly automate much of the manual,
repetitive, processes without changing the underlying technologies or the
processes. The software robots mimic human work to deliver enhanced
quality, better governance, greater efficiencies, managed costs and a better
client experience.
Features
- Frictionless automation of IT and business processes.
- On Demand Hosted Robotic Process Automation (RPA).
- Infrastructure, Application and Process Agnostic.
- Infinitely Scalable Cloud Platform.
- Flexible commercial models.
- Includes Enterprise RPA functionality.
- Integrated Web Initiation Portal, Autonomic Scheduling and Digital Service Catalogue.
- Integrated Intelligent Orchestration, Scheduling and Management.
- Automation Component Library with access to Distributed Digital Objects.
- Extensible functionality for OCR, ICR, Cognitive, Machine Learning and NLP.
Benefits
- Release staff to front line citizen-centric activities.
- Cost reduction (hundreds of percent in ROI in year one).
- Efficiency gains (operate 24 hours a day and without error).
- Compliance (every action taken by the robots is auditable).
- Single view of the citizen (massively improving customer experience).
- Rapid deployment (in weeks, not months or years).
- Scalability (new robots can be created in seconds).
- Low infrastructure costs (multiple robots on a single virtual machine).
- Data analytics built in (allowing predictive proactive actions).
- Deals with semi- and unstructured data (automate more processes).
Pricing
£4,600.00 a licence a year
- Education pricing available
- Free trial available
Service documents
Framework
G-Cloud 12
Service ID
8 6 7 0 6 7 1 0 4 8 8 3 0 0 4
Contact
FOUNDRY4 CONSULTING LTD
James Herbert
Telephone: 07866 316470
Email: bids@foundry4.com
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
- Intelligent OCR, Chatbots, Machine Learning, NPL, BI, Artificial Intelligence, Cognitive technologies
- Cloud deployment model
- Hybrid cloud
- Service constraints
-
There are no constraints. RPA can be used in every department/agency and
across all service lines. The robots are ideally suited to anywhere where
you have people manually transferring information through or between IT
systems. There is a minimum set of hardware and software requirements
required to install the technologies. - System requirements
-
- Windows Server 2008 R2 SP1 for server
- SQL Server 2008 Standard Edition SP1
- Windows 7 for desktop with .Net Framework 4.5
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- 24/7/365 response in 4 hours based on prioritisation.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AAA
- Phone support
- No
- Web chat support
- Yes, at an extra cost
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- WCAG 2.1 AAA
- Web chat accessibility testing
- We support assistive technology users through Zendesk.
- Onsite support
- Yes, at extra cost
- Support levels
- L2-L3 support is free of charge. Manpower days and T&E is chargeable starting at £800 per day.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Online training is provided free of charge via the online UiPath Training Academy. Onsite training, if required, is provided as a chargeable service, with the rates dependent upon the customised training required. User documentation is provided free of charge online.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- The UiPath platform does not store any customers' data, it remains on the customers' on-premises systems or cloud operation.
- End-of-contract process
- Included in the annual license is the software, support, upgrades and training. Infrastructure is the responsibility of and at the cost of the customer.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 7
- Internet Explorer 8
- Internet Explorer 9
- Internet Explorer 10
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Opera
- Application to install
- Yes
- Compatible operating systems
-
- Linux or Unix
- Windows
- Designed for use on mobile devices
- No
- Service interface
- No
- API
- No
- Customisation available
- Yes
- Description of customisation
- The UiPath platform is highly extensible being written in .Net and using Microsoft Windows Workflow Foundation. We encourage customers to build their own Intellectual Property (which they own) on top of the platform.
Scaling
- Independence of resources
- The UiPath platform can support hundreds of users and thousands of robots simultaneously.
Analytics
- Service usage metrics
- Yes
- Metrics types
- The UiPath server (Orchestrator) has Elasticsearch and the Kibana reporting tool built in. This means that the usage metrics can be analysed in any way customers need.
- Reporting types
-
- API access
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Reseller providing extra support
- Organisation whose services are being resold
- UiPath
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Physical access control, complying with SSAE-16 / ISAE 3402
- Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- The UiPath platform does not store any user data so there is no need to export.
- Data export formats
- CSV
- Data import formats
-
- CSV
- ODF
- Other
- Other data import formats
-
- Legacy (mainframe, terminal screen, etc.)
- Microsoft Office (Word, Excel, Outlook, Access)
- ERP systems (Oracle, SAP, Microsoft Dynamics, etc.)
- Native PDF documents
- OCR'd documents and forms
- Images (JPEG, GIF, PNG, etc.)
- Web (any HTML including frames and multiple screens)
- Chatbot (Google and Microsoft cognitive services)
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
- UiPath availability is predicated only on the customers' infrastructure. The UiPath platform is operational 24/7/365.
- Approach to resilience
- Not applicable as the UiPath platform runs on the customers' infrastructure/cloud.
- Outage reporting
- The UiPath Orchestrator will report any service outages and report in any way that the customer requires: dashboard, API, mobile, text or email.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Username or password
- Access restrictions in management interfaces and support channels
- User name and password control over access to uipath products. This can be achieved via AD or other auth mechanisms.
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- AEROQ
- ISO/IEC 27001 accreditation date
- 30/08/2016
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- CSA CCM version 3.0
- Information security policies and processes
- UiPath Systems, Networks and processes are reviewed annually by the Information Security Office to ensure compliance with security policies and standards. Additionally, this review is subject to audit by the Internal Audit and External Audit.
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- Configuration & Change management is handled via Hipbath Maintenance and support agreement. UiPath will track the UiPath RPA product components and will ensure changes are handled via a documented & agreed procedure.
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- UiPath implements all applicable security requirements reasonably needed for the protection of confidential data processed through UiPath systems while still continuing to operate its businesses effectively and efficiently.
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- UiPath uses internal resources & external vendors to run assessment of potential risks & vulnerabilities. If a risk or vulnerabilities is identified we have a internal procedure that handle them based on impact/ priority. Incidents are handled based on priority, starting from 4hrs response.
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- UiPath provide incident management via support portal for its customers.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £4,600.00 a licence a year
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
-
The Community Edition of the UiPath platform is free of charge
and has no time limit. There is online support only. Software is
available for onsite trials, PoC's and pilots, at no charge, subject
to signing an NDA. - Link to free trial
- https://www.uipath.com/freetrial-or-community