LexisNexis Risk Solutions

LexisNexis® Bridger Insight XG

Bridger Insight XG is a world leading screening tool with over 3,000 active customers worldwide, designed to help organisations conduct customer screening, due diligence and comply with regulations within a single platform. WorldCompliance Database of heightened risk individuals and entities contains Sanctions and Enforcements, PEPs, Adverse Media and State-owned entities.


  • Simplify due diligence while accelerating account openings and transactions.
  • Single user interface for global data access.
  • Access the most comprehensive collection of structured risk profiles.
  • Effective payment screening to process ACH, SWIFT, ISO2022 and FedWire
  • Automated workflow, archiving and reporting to maximise efficiency and traceability.
  • API for integration with your existing internal systems
  • High performance processing of critical screening around the clock


  • Know your customers with global screening data coverage.
  • Best-in-class matching technology intelligently reduces false positives.
  • Ensure global compliance with a comprehensive collection of risk profiles
  • Reduce remediation effort with false positve reduction.
  • Strengthen compliance activites and protect against risk.
  • Speed up account opening and transaction screenings.


£8,000 a licence a year

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukenquiry@lexisnexis.com. Tell them what format you need. It will help if you say what assistive technology you use.


G-Cloud 12

Service ID

8 6 6 6 2 0 5 8 6 3 7 3 4 6 3


LexisNexis Risk Solutions UK Enquiries
Telephone: 02920678555
Email: ukenquiry@lexisnexis.com

Service scope

Software add-on or extension
Cloud deployment model
Private cloud
Service constraints
System requirements
  • Compatible browser
  • Valid licensed credentials

User support

Email or online ticketing support
Email or online ticketing
Support response times
24/7 support is provided.
User can manage status and priority of support tickets
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Web chat accessibility testing
Onsite support
Yes, at extra cost
Support levels
The support service is available 24/7.
Our goal is to answer calls within 30 seconds with an abandon rate lower than 5%. With email responses, our goal is to respond within 2 hours.
Support available to third parties

Onboarding and offboarding

Getting started
Users are provided with documentation on how to Get Started.
Training is available onsite or via webex.
Service documentation
Documentation formats
End-of-contract data extraction
Data is stored in line with Data Retention Policy and retained for legal, regulatory and audit purposes. Users have control over their own data.
End-of-contract process
Data is retained in line with Data Retention Policy and access to the Service removed for users who no longer require to use the service.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Designed for use on mobile devices
Service interface
Description of service interface
Web based portal is available for users to enter data for searching.
Accessibility standards
None or don’t know
Description of accessibility
Users enter search criteria for tracing of individuals or businesses and review the results presented.
Accessibility testing
User testing?
What users can and can't do using the API
Bridger Insight XG has a very comprehensive SOAP/WSDL based API that can be called from any system that can make outbound SOAP calls.
LexisNexis® Bridger Insight® XG (XG) web services lets you incorporate much of the XG functionality into your existing systems. This functionality includes searching, result management, and list management.
XG web services is a single WCF (Windows Communication Foundation) service with the following WSDL (Web Services Description Language) interfaces:
• The Account interface lets you manage XG passwords.
• The Search interface lets you search certain search services.
• The Results interface lets you query and manage alerts and batch runs.
• The List Maintenance interface lets you query and manage accept lists and custom screening lists.
API documentation
API documentation formats
API sandbox or test environment
Customisation available
Description of customisation
The solution is configurable in a number of ways including:
-User roles and divisions are configurable to support your own business process and workflow requirements.
-The solution can be configured to add your own Custom watchlists for screening against your own "blacklist".
-The Accept List feature in Bridger Insight XG allows you to add entities that generated matches on the initial screen, but upon investigation by your organization were determined to be false positives, to one or more “Accept Lists".


Independence of resources
The solution is provided as a shared service. We regularly review capacity and performance to ensure all customers receive the service they require.


Service usage metrics
Metrics types
Service KPIs can be provided on request.
Reporting types
Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
The prebuilt Bridger Insight XG reports can be saved or exported in PDF, Word, or Excel formats.

Results can be provided via the API.
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • DOC
Data import formats
  • CSV
  • Other
Other data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Our service has consistently achieved availability in excess of 99.5%.
Approach to resilience
Our data centres operate in a hot-active setup, providing failover capability for resilience and service continuity.
Outage reporting
Email alerts would report any outage that would materially affect services.

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Access rights are provided using the "Least Privilege" principle and regularly reviewed.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
No audit information available
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
An information security management system/framework has been built based on the requirements of ISO27001/2, as well as aligning with general best industry practice. A full suite of information security policies, processes, and procedures are in place covering all applicable areas of physical and logical security and are regularly reviewed internally and externally.

The Information Assurance Data Protection team (“IADP”) for RELX Group (parent company to LexisNexis Risk Solutions UK Ltd) has responsibility for setting enterprise-wide policies and procedures pertaining to privacy, compliance, customer credentialing and information security which includes the documentation of the roles and responsibilities of LexisNexis users.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
LexisNexis maintains strict policies and procedures for change control and management of computer hardware and software.  Prudent configuration management and change control processes must be followed for all software and systems development and maintenance activities performed on Company computer systems and networks.  Proper configuration management and change control are essential to ensure that high levels of reliability, availability and serviceability (RAS) are maintained within Company computer systems and networks and that security controls cannot be circumvented.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
To help mitigate the risk associated with vulnerabilities on external and internal computer systems, LexisNexis Information Security will perform network vulnerability assessment services. Vulnerability scans for networked systems occur at minimum every month. Information Security will oversee the assessment and reporting process.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Network monitors, host monitors, and security event log monitors alert our systems staff of suspicious events. Logs are directed to a Security information and Event manager (SIEM)  and used for reporting, correlation, and analysis. Access to any generated and collected log data is restricted, controlled, and protected against unauthorized modification. Time is synchronized across computer and network systems so that events may be correlated. LexisNexis has a dedicated Security Operations Centre (SOC) who are available 24/7 to respond to real-time attacks and to make appropriate firewall or host changes.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
An incident management process is in place, however its contents are confidential. Users are trained on how to report incidents.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks


£8,000 a licence a year
Discount for educational organisations
Free trial available
Description of free trial
We can offer a short term trial for a fixed period for a defined number of screenings. This will give you the opportunity to test the features of the system and record the results to be shared back with LexisNexis Risk Solutions to assist you in your evaluation.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukenquiry@lexisnexis.com. Tell them what format you need. It will help if you say what assistive technology you use.