IBM United Kingdom Ltd

IBM Engineering Workflow Management SaaS

IBM® Engineering Workflow Management SaaS offers comprehensive Change Management and planning (CM) functionality as well as powerful Source Code Management (SCM) capabilities. Combined these are referred to as Change and Configuration Management (CCM) and can ensure that every code change is linked to an approved task.


  • Iteration Planning
  • Project Transparency
  • Work Item Management
  • Source Code Management
  • Build Management
  • Traceability between requirements and other lifecycle artifacts
  • Built on Jazz technology allowing integration with other lifecycle tools


  • Enhances team collaboration with integrated features
  • Provides high visibility into project activities and team progress
  • Facilitates planning and execution of agile or formal projects
  • Helps improve productivity with advanced source control
  • Built on Jazz technology allowing integration with other lifecycle tools
  • Open and vibrant Jazz user community


£131 per user per month

Service documents


G-Cloud 11

Service ID

8 6 5 4 3 0 4 0 1 6 2 6 0 6 8


IBM United Kingdom Ltd

Alice Griffin

Please email

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
IBM Rational Team Concert (RTC) is part of IBM's Collaborative Lifecycle Management / Continuous Engineering solution, allowing development tasks to be traced to other lifecycle assets such as test cases, requirements and source code changes.
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
Upgrades will be applied within 45 days of equivalent on-premise product eGA. The SaaS operations team will test a number of test scenarios to ensure a smooth upgrade, before conducting production upgrades. Customers will be given 7 days notice for major upgrades. For minor releases, customers will be automatically upgraded. OS patches are applied weekly. If there are product security patch alerts,IBM will notify the customer and apply the patches as soon as the customer can accept the outage.
System requirements
  • Modern browsers including Chrome, Firefox, IE and Safari are supported
  • A list of supported browsers and their versions is available
  • RTC integrates into both Eclipse and Visual Studio IDEs
  • A list of supported IDEs and their versions are available

User support

Email or online ticketing support
Email or online ticketing
Support response times
IBM’s software support is available 24/7 basis globally. Response time coverage is 24/7 to Severity 1 incidents and Monday to Friday Business hours for Severity 2-4 incidents.

See also IBM Support Guide"
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
There are two options for Web Chat; Chat with Watson (AI) or Chat with agent. Live chat is accessible when a new support case is created or from the records of an existing support case. Web chat is available for the exchange of text commands and is particularly useful in noisy environments or when calls or screen sharing are not allowed.
Web chat accessibility testing
Not aware of any tests performed
Onsite support
Yes, at extra cost
Support levels
Product and service support are included in the SaaS offering, depending on the severity of the issue raised, support will be 24x7 for severity 1 or local business hours for severities 2 - 4.
Support available to third parties

Onboarding and offboarding

Getting started
A welcome pack is provided instructing the customer how to access the system, create new users and report issues to support. User documentation is available online. The account team selling the solution would always recommend services days are taken to cover user training, this can be onsite, online or classroom based. Services will be chargable.
Service documentation
Documentation formats
End-of-contract data extraction
IBM will return the Client Data within a reasonable period in a reasonable and common format upon receiving written instructions from the Client prior to termination or expiration.
End-of-contract process
The infrastructure is based on the VMWare images and once a customer terminates contract and transfers data, IBM decommission the images and data is gone at that point.
The SaaS offering consists of a Rational Team Concert environment accessed via the cloud for an agreed number of users. The charging metric is based on the number of unique logins per month. The contract includes 2 upgrades per year and technical support.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Designed for use on mobile devices
Service interface
What users can and can't do using the API
Rational Team Concert provides both REST and code based API's.
API documentation
API documentation formats
API sandbox or test environment
Customisation available
Description of customisation
Rational Team Concert includes the ability to track and manage activities (known as work items) through a given lifecycle until completion. typical examples are Tasks, Defects and Change/Enhancement Requests. Users are able to create custom work item types with their own user defined attributes, these can consist of standard types like integer or string or can be user defined drop down lists such as severity or priority. Users can also define the work flow used by these work items, ensuring they follow a defined process such as being reviewed before being approved and actioned or rejected. These and other changes are performed in the projects properties by a project administrator.


Independence of resources
The architecture of IBM cloud services maintains logical separation of client data. Internal rules and measures separate data processing, such as inserting, modifying, deleting, and transferring data, according to the contracted purposes.


Service usage metrics
Metrics types
Available on request
- Unique user logins per month
- Concurrent peak users per month
Reporting types
  • Real-time dashboards
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
The Rational Team Concert product provides various reporting and export options for Work Items from the user interface. These include exporting to CSV or reporting using PDF, HTML or XLS/XLSX formats. Source code can be exported to the file system.
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • HTML
  • CSV
Data import formats
  • CSV
  • Other
Other data import formats
  • CSV for Work Items
  • File system for source code/files

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks
IBM will encrypt content not intended for public or unauthenticated viewing when transferring content over public networks. Further, unless excluded by a TD, IBM will enable use of a cryptographic protocol, such as HTTPS, SFTP, and FTPS, for Client’s secure transfer of content to and from the Cloud Service over public networks.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
IBM Service Level Objectives (SLO) is 99.9%
Approach to resilience
Available on Request
Outage reporting
Email notification of planned outages.

Identity and authentication

User authentication needed
User authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels
IBM maintains individual role-based authorization of privileged accounts that is subject to regular validation. A privileged account is a duly authorized IBM user identity with administrative access to a Cloud Service, including associated infrastructure, networks, systems, applications, databases and file systems.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
Bureau Veritas
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
The infrastructure and platform this offering is run on is ISO/IEC 27001 compliant. The current SaaS application is not compliant, but does have an ISO 27001 Attestation.
ISO 28000:2007 certification
CSA STAR certification
CSA STAR accreditation date
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
The infrastructure and platform this offering is run on has a CSA STAR Self-Assessment certificate. The SaaS side of this offering currently does not have this. The IBM CSA Star Self-Assessment can be viewed here
PCI certification
Other security certifications
Any other security certifications
ISO 27001 Attestation

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
IBM has an Information Technology (IT) Security policy that establishes the requirements for the protection of IBM's worldwide IT systems and the information assets they contain, including networks and computing devices such as servers, workstations, host computers, application programs, web services, and telephone systems within the IBM infrastructure. IBM’s IT Security policy is supplemented by standards and guidelines, such as the Security Standards for IBM's Infrastructure, the Security and Use Standards for IBM Employees and the Security Guidelines for Outsourced Business Services. Such are reviewed by a cross-company team led by the IT Risk organization every six months.

IBM has a dedicated Vice President of IT Security who leads a team responsible for IBM's own enterprise data security standards and practices. Responsibility and accountability for executing internal security programs is established through formal documented policies. IBM Services teams also have dedicated executives and teams who are responsible for information and physical security in the delivery of our client services.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
IBM maintains policies and procedures to manage risks associated with the application of changes to its Cloud Services. Prior to implementation, all changes to a Cloud Service, including its systems, networks and underlying components, will be documented in a registered change request that includes a description and reason for the change, implementation details and schedule, a risk statement addressing impact to the Cloud Service and its clients, expected outcome, rollback plan, and documented approval by IBM management or its authorized delegate.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
With each Cloud Service, as applicable and commercially reasonable, IBM will a) perform penetration testing and vulnerability assessments before production release and routinely thereafter, b) enlist a qualified and reputable independent third-party to perform penetration testing and ethical hacking at least annually, c) perform automated management and routine verification of underlying components’ compliance with security configuration requirements, and d) remediate any identified vulnerability or noncompliance with its security configuration requirements based on associated risk, exploitability, and impact. IBM takes reasonable care to avoid Cloud Service disruption when performing its tests, assessments, scans, and execution of remediation activities.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
IBM maintains and follows policies requiring administrative access and activity in its Cloud Services’ computing environments to be logged and monitored, and the logs to be archived and retained in compliance with IBM’s worldwide records management plan. IBM monitors privileged account use and maintain security information and event management policies and measures designed to a) identify unauthorized administrative access and activity, b) facilitate a timely and appropriate response, and c) enable internal and independent third party audits of compliance with such policies. IBM systematically monitors the health and availability of production Cloud Service systems and infrastructure at all times.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
- maintains and follows incident response policies aligned with NIST guidelines for computer security incident handling, will comply with data breach notification requirements under applicable law.

- investigates incidents, including unauthorised access, use of content or the Cloud Service, of which IBM becomes aware, and, if warranted, define and execute an appropriate response plan.

- promptly notifies Client upon determining that a security incident known or reasonably suspected by IBM to affect Client has occurred.

- provides Client with reasonably requested information about such security incident and status of applicable remediation and restoration activities performed or directed by IBM.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks


£131 per user per month
Discount for educational organisations
Free trial available
Description of free trial
A fully functional trial of the Rational Team Concert product is available. The time period for the evaluation can be discussed with the the IBM account team.
Link to free trial
Trials are available from

Service documents

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