Alcium Software Limited

Evolutive

Evolutive is established as a leading CRM software solution for public sector organisations. Features include; CRM, Enquiry & Workflow Management, Funding & Grant Management, Participant Tracking, Advanced Reporting, Events Management, Online Marketing and more. Evolutive is a highly flexible system which can be customised to meet client needs and requirements.

Features

  • Client Relationship Management (CRM)
  • Enquiry Management and Workflow Management
  • Funding and Grant Management including online application forms
  • Employment & Skills Management and Participant Tracking
  • Advanced Reporting and Data Visualisation Tools
  • E-newsletters and marketing
  • Events Management and Online Booking Portal
  • Online Surveys
  • Property Database and Online Property Search Portal
  • Online Portal

Benefits

  • Highly configurable and flexible system
  • Automate and streamline key business processes
  • Single view of contact/client relationship and journey
  • Reduce time spent on analysing and manipulating data
  • GDPR friendly tools
  • Accessible across devices (desktop, tablet, smartphone) for efficient data entry
  • APIs and supported integration with other systems
  • Community-led development and inclusive system upgrades
  • Scalable to meet ongoing requirements
  • Unlimited UK based Helpdesk Support

Pricing

£3465 per licence per year

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

8 6 5 2 8 0 6 0 4 4 4 1 8 0 5

Contact

Alcium Software Limited

Kevin Grimshaw

0114 349 1294

info@alciumsoftware.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
Scheduled/planned maintenance and emergency maintenance are defined within the service contract.
System requirements
  • Browsers: Chrome, Internet Explorer 10+, Edge, Safari, Firefox
  • Windows 7+

User support

Email or online ticketing support
Email or online ticketing
Support response times
Our helpdesk support service adheres to the ITIL Framework for IT Service Management. Service levels and response times are set out within our Service Level Agreement.

Our helpdesk aim to close out all enquiries on receipt of the initial contact. Our helpdesk operate Monday-Friday, 9am-5pm (excluding public holidays).
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Our dedicated Evolutive Helpdesk support team are contactable via email and telephone Monday-Friday, 9am-5pm (excluding public holidays). We have a documented Service Level Agreement in place for the provision of our support services.

A dedicated Account Manager is also assigned for each client as part of the implementation process and ongoing.

Webinars are scheduled regularly for the purpose of ‘refresher’ training or to run through functionality for new staff/users. Such webinars up to one hour are provided at no additional cost as part of the ongoing support.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
A dedicated Account Manager will be assigned and comprehensive onsite training is delivered to the client as part of the implementation process. System Administrators will receive additional training. Prior to the training, time is spent to understand the client's processes and requirements so that the system can be configured to meet the client's needs. Training and any documentation is also tailored to meet these needs.

System guidance and helpful documentation is provided to and accessible by the client. Ongoing support and system configuration is available via our helpdesk support team and Account Manager. Support is provided via telephone, email and online webinar sessions.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
In-built reporting facilities within the system allow for the export of data on demand in a range of fomats. Additionally, on expiry/termination of the contract, Alcium will provide a full copy of the database backup including copies of attachments, images etc. This will be delivered to the client via a secure platform.
End-of-contract process
On expiry or termination of the contract, and as per the licence agreement, Alcium will provide a full copy of the database backup including copies of attachments, images etc. This will be delivered to the client via a secure platform.

We have a data sanitisation process in place following confirmation of receipt of data from the client.

As per the agreement, the client can request by notice one copy of their database backup prior to the expiry of the contract. Additional data extracts (as opposed to a full backup) may attract a cost dependent on the scope of the extract. Any additional cost would be provided and agreed beforehand.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
There is a portal version of Evolutive which has been specifically designed for use on portable/mobile devices. The portal version allows for efficient data entry.
Service interface
No
API
Yes
What users can and can't do using the API
Enquiries can be captured via an external website and fed into the system via standard API. We also have APIs which will allow data to be taken from Evolutive and passed to a third party website, e.g. for events/event bookings. We have also integrated with many APIs for connections to other internal systems e.g. Planning Systems, Business Rates etc.

For support/assistance with APIs, clients should contact the helpdesk team.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Evolutive is a flexible system which can be customised for each client. This includes system terminology, data fields, dashboards, reporting, enquiry profiles, user permissions, system settings etc.

The system is configured specifically for each client as part of the implementation process. As part of the training, clients are trained to configure the system themselves subject to sufficient System Administration rights.

Ongoing support for system configuration is included as part of the licence.

Scaling

Independence of resources
Alcium utilise dedicated servers at our cloud hosting company Rackspace. All servers are located within the UK. We have our own dedicated environment at Rackspace i.e. not shared with other Rackspace customers. Each Evolutive site has its own separate database.

Rackspace physical security, power cooling and networks are each at least N+1 redundant.

Analytics

Service usage metrics
Yes
Metrics types
We provide a range of user access and usage reports throughout the system.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Evolutive has in-built tools to allow for advanced reporting and the exporting of data directly from the system. Data can be exported in a range of formats including Word, MS Excel, CSV and PDF.
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • MS Word
  • MS Excel
Data import formats
  • CSV
  • Other
Other data import formats
We can migrate data from a range of existing systems/databases

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Our hosting providers guarantee availability: We guarantee that our data centre network will be available 100% of the time in any given monthly billing period, excluding scheduled maintenance.
Approach to resilience
Our software is hosted by a leading global hosting provider Rackspace. Rackspace physical security, power cooling and networks are each at least N+1 redundant. Please see https://www.rackspace.com/en-gb/about/data-centers for more information.
Outage reporting
Email alerts.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Access to the system is over HTTPS with authentication via username, password and passcode combination. Role-based user permissions and access levels can be managed and applied for each user.

User access can also be restricted to IP Address where required.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Certified International Systems
ISO/IEC 27001 accreditation date
04/07/2019
What the ISO/IEC 27001 doesn’t cover
Certification covers our information security practices
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Alcium Software are ISO27001 certified. Accredited certification to ISO 27001 demonstrates that an organisation is following international information security best practices.

We follow documented security policies which are regularly reviewed.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We adhere to the ISO27001 change management process standards. We use a dedicated change management system where changes are reviewed for quality standards, including security issues/concerns. Changes are tracked and audited via the system. Insecure changes/changesets are rejected. We have separate production and test environments.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Alcium conduct proactive patch management, internal testing and release processes. The release of patches is dependent on priority/severity of the nature of the fix. Regular penetration testing is conducted by a CREST accredited third party.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Alcium utilise the Alert Logic service. This provides real time intrusion detection and vulnerability assessment. The Alert Logic service offers automatic mitigations as well as solutions from their technical consultants and is monitored 24x7. Serious vulnerabilities would be addressed immediately. Regular penetration tests are conducted by a CREST accredited third party.
Incident management type
Supplier-defined controls
Incident management approach
In line with our ISO27001 accreditation, Alcium have a formal documented Information Security Incidents and Management Policy. All calls and reported issues via email or telephone are logged on our internal system. Calls are assessed and given a priority status in line with our Service Level Agreement. Our ISIM Policy is reviewed regularly and issued to all employees.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£3465 per licence per year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Access can be given to a trial version of the software for an agreed period of time. Limitations may apply to certain functions of the system including emailing.

Service documents

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