Evolutive is established as a leading CRM software solution for public sector organisations. Features include; CRM, Enquiry & Workflow Management, Funding & Grant Management, Participant Tracking, Advanced Reporting, Events Management, Online Marketing and more. Evolutive is a highly flexible system which can be customised to meet client needs and requirements.
- Client Relationship Management (CRM)
- Enquiry Management and Workflow Management
- Funding and Grant Management including online application forms
- Employment & Skills Management and Participant Tracking
- Advanced Reporting and Data Visualisation Tools
- E-newsletters and marketing
- Events Management and Online Booking Portal
- Online Surveys
- Property Database and Online Property Search Portal
- Online Portal
- Highly configurable and flexible system
- Automate and streamline key business processes
- Single view of contact/client relationship and journey
- Reduce time spent on analysing and manipulating data
- GDPR friendly tools
- Accessible across devices (desktop, tablet, smartphone) for efficient data entry
- APIs and supported integration with other systems
- Community-led development and inclusive system upgrades
- Scalable to meet ongoing requirements
- Unlimited UK based Helpdesk Support
£3465 per licence per year
- Free trial available
Alcium Software Limited
0114 349 1294
|Software add-on or extension||No|
|Cloud deployment model||Private cloud|
|Service constraints||Scheduled/planned maintenance and emergency maintenance are defined within the service contract.|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Our helpdesk support service adheres to the ITIL Framework for IT Service Management. Service levels and response times are set out within our Service Level Agreement.
Our helpdesk aim to close out all enquiries on receipt of the initial contact. Our helpdesk operate Monday-Friday, 9am-5pm (excluding public holidays).
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
Our dedicated Evolutive Helpdesk support team are contactable via email and telephone Monday-Friday, 9am-5pm (excluding public holidays). We have a documented Service Level Agreement in place for the provision of our support services.
A dedicated Account Manager is also assigned for each client as part of the implementation process and ongoing.
Webinars are scheduled regularly for the purpose of ‘refresher’ training or to run through functionality for new staff/users. Such webinars up to one hour are provided at no additional cost as part of the ongoing support.
|Support available to third parties||Yes|
Onboarding and offboarding
A dedicated Account Manager will be assigned and comprehensive onsite training is delivered to the client as part of the implementation process. System Administrators will receive additional training. Prior to the training, time is spent to understand the client's processes and requirements so that the system can be configured to meet the client's needs. Training and any documentation is also tailored to meet these needs.
System guidance and helpful documentation is provided to and accessible by the client. Ongoing support and system configuration is available via our helpdesk support team and Account Manager. Support is provided via telephone, email and online webinar sessions.
|End-of-contract data extraction||In-built reporting facilities within the system allow for the export of data on demand in a range of fomats. Additionally, on expiry/termination of the contract, Alcium will provide a full copy of the database backup including copies of attachments, images etc. This will be delivered to the client via a secure platform.|
On expiry or termination of the contract, and as per the licence agreement, Alcium will provide a full copy of the database backup including copies of attachments, images etc. This will be delivered to the client via a secure platform.
We have a data sanitisation process in place following confirmation of receipt of data from the client.
As per the agreement, the client can request by notice one copy of their database backup prior to the expiry of the contract. Additional data extracts (as opposed to a full backup) may attract a cost dependent on the scope of the extract. Any additional cost would be provided and agreed beforehand.
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||There is a portal version of Evolutive which has been specifically designed for use on portable/mobile devices. The portal version allows for efficient data entry.|
|What users can and can't do using the API||
Enquiries can be captured via an external website and fed into the system via standard API. We also have APIs which will allow data to be taken from Evolutive and passed to a third party website, e.g. for events/event bookings. We have also integrated with many APIs for connections to other internal systems e.g. Planning Systems, Business Rates etc.
For support/assistance with APIs, clients should contact the helpdesk team.
|API documentation formats|
|API sandbox or test environment||Yes|
|Description of customisation||
Evolutive is a flexible system which can be customised for each client. This includes system terminology, data fields, dashboards, reporting, enquiry profiles, user permissions, system settings etc.
The system is configured specifically for each client as part of the implementation process. As part of the training, clients are trained to configure the system themselves subject to sufficient System Administration rights.
Ongoing support for system configuration is included as part of the licence.
|Independence of resources||
Alcium utilise dedicated servers at our cloud hosting company Rackspace. All servers are located within the UK. We have our own dedicated environment at Rackspace i.e. not shared with other Rackspace customers. Each Evolutive site has its own separate database.
Rackspace physical security, power cooling and networks are each at least N+1 redundant.
|Service usage metrics||Yes|
|Metrics types||We provide a range of user access and usage reports throughout the system.|
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||None|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||No|
|Datacentre security standards||Managed by a third party|
|Penetration testing frequency||At least every 6 months|
|Penetration testing approach||‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider|
|Protecting data at rest||Physical access control, complying with SSAE-16 / ISAE 3402|
|Data sanitisation process||Yes|
|Data sanitisation type||Deleted data can’t be directly accessed|
|Equipment disposal approach||A third-party destruction service|
Data importing and exporting
|Data export approach||Evolutive has in-built tools to allow for advanced reporting and the exporting of data directly from the system. Data can be exported in a range of formats including Word, MS Excel, CSV and PDF.|
|Data export formats||
|Other data export formats||
|Data import formats||
|Other data import formats||We can migrate data from a range of existing systems/databases|
|Data protection between buyer and supplier networks||TLS (version 1.2 or above)|
|Data protection within supplier network||TLS (version 1.2 or above)|
Availability and resilience
|Guaranteed availability||Our hosting providers guarantee availability: We guarantee that our data centre network will be available 100% of the time in any given monthly billing period, excluding scheduled maintenance.|
|Approach to resilience||Our software is hosted by a leading global hosting provider Rackspace. Rackspace physical security, power cooling and networks are each at least N+1 redundant. Please see https://www.rackspace.com/en-gb/about/data-centers for more information.|
|Outage reporting||Email alerts.|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||
Access to the system is over HTTPS with authentication via username, password and passcode combination. Role-based user permissions and access levels can be managed and applied for each user.
User access can also be restricted to IP Address where required.
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users have access to real-time audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||Certified International Systems|
|ISO/IEC 27001 accreditation date||04/07/2019|
|What the ISO/IEC 27001 doesn’t cover||Certification covers our information security practices|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||Yes|
|Any other security certifications||Cyber Essentials|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||
Alcium Software are ISO27001 certified. Accredited certification to ISO 27001 demonstrates that an organisation is following international information security best practices.
We follow documented security policies which are regularly reviewed.
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||We adhere to the ISO27001 change management process standards. We use a dedicated change management system where changes are reviewed for quality standards, including security issues/concerns. Changes are tracked and audited via the system. Insecure changes/changesets are rejected. We have separate production and test environments.|
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||Alcium conduct proactive patch management, internal testing and release processes. The release of patches is dependent on priority/severity of the nature of the fix. Regular penetration testing is conducted by a CREST accredited third party.|
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||Alcium utilise the Alert Logic service. This provides real time intrusion detection and vulnerability assessment. The Alert Logic service offers automatic mitigations as well as solutions from their technical consultants and is monitored 24x7. Serious vulnerabilities would be addressed immediately. Regular penetration tests are conducted by a CREST accredited third party.|
|Incident management type||Supplier-defined controls|
|Incident management approach||In line with our ISO27001 accreditation, Alcium have a formal documented Information Security Incidents and Management Policy. All calls and reported issues via email or telephone are logged on our internal system. Calls are assessed and given a priority status in line with our Service Level Agreement. Our ISIM Policy is reviewed regularly and issued to all employees.|
|Approach to secure software development best practice||Supplier-defined process|
Public sector networks
|Connection to public sector networks||No|
|Price||£3465 per licence per year|
|Discount for educational organisations||No|
|Free trial available||Yes|
|Description of free trial||Access can be given to a trial version of the software for an agreed period of time. Limitations may apply to certain functions of the system including emailing.|