Advanced Business Solutions

Cloud Procurement

Cloud Procurement is a unified eCatalogue driven electronic procurement solution featuring secure online workflows for order control and tracking. Cloud Procurement is powered by consistently high quality structured data from the eCatalogue marketplace that feeds into a transaction hub for automated transmission of purchasing documents, comprehensive reporting and spend analytics.

Features

  • Fast, easy to use, and intuitive user interface
  • Unique fully managed supplier enablement service
  • Over 28 million products; rich data consistently classified and enhanced
  • Accurate data feeds into order process
  • Complete control on suppliers and product visibility
  • Scalable; incorporates all free text as well as catalogue suppliers
  • Highly flexible requisition workflows seamlessly integrated from eCatalogue
  • Tolerance based, automated invoice pre-matching
  • Flexible eGRN capability, includes returns and adjustments
  • Line level spend analytics and intelligent data cleansing service

Benefits

  • Rapid adoption and ongoing compliance deliver year-on-year savings
  • High quality data that is always fully up-to-date
  • Meaningful comparison, best purchasing decisions, accurate orders, meaningful spend analysis
  • Rapid ROI - typically within 6 months of go-live
  • Contract compliance and efficiency savings
  • Maximise supplier reach and support return of e-procurement implementation investment
  • Flexibility between eGRN by goods inwards staff or end users
  • Matching rates as high as 97%; faster payments, efficiency gains
  • Single integration point from finance system but flexibility for suppliers
  • Facilitate supplier rationalisation and category management through spend analytics

Pricing

£20000 per instance per year

Service documents

G-Cloud 10

865191788122558

Advanced Business Solutions

Bid Support

08451 60 61 62

bidmanagementteam@oneadvanced.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to The Advanced Cloud Procurement solution can be deployed to customers in different ways. It can be easily integrated into a finance system to provide an eCatalogue, requisition workflows and transaction hub. However, it can also be used integrated with requisitioning tools from a finance or other P2P system(see other service).
Cloud deployment model Hybrid cloud
Service constraints The solution is deployed to users via web browsers. We use responsive techniques in UX design to allow pages to be viewed in variety of form factors (e.g. desktop, mobile, tablet) and our developers use a number of different platforms in building the product. Our Browser Support Policy is updated every quarter and modern versions of Internet Explorer, Firefox, Chrome and Safari are all fully supported. Releases are deployed on weekday evenings (Monday – Thursday) after 6:30pm, and the maximum downtime duration is 1 hour. Customers are notified of downtime by e-mail with a minimum of 7 days notice provided.
System requirements
  • Add URL to browser trusted site list for optimal performance
  • Modern version of Internet Explorer, Firefox, Chrome or Safari

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Priority 1 - Target within 1 hour
Priority 2 - Target within 4 hour
Priority 3 - Target within 8 hour
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support No
Support levels Support is provided around a priority and escalation system. When an incident is reported, a priority level is established based upon the information provided, understanding business impact is essential. Target service levels and response times are assigned based on an initial appraisal of the problem but can be revisited at any time by the client. The escalation procedure is designed to progress each call as efficiently as possible. OLA's are in place for escalations beyond support into the development and professional service teams.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started The specific training requirements of a customer would be identified and agreed during the implementation project. The solution incorporates extensive online Help (including videos, images and text) and ‘hard copy’ user guides are also available to system administrators. In practice, many end users do not even require the online help. Training is provided to system administrators and super-users during the implementation project as standard. Typically this lasts 1-2 days, depending upon the number of administrators to be trained, and the modules being taken by the customer. Additional training (to super users, or end users) is available on request, and can be delivered remotely or on-site as preferred.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats Swagger
End-of-contract data extraction We have an established exit management process in place to retire customers. The aim would be to work closely with the client to enable a smooth and secure transition during exit so the process covers both transactional wind down and data migration. Note that following termination, the customer would as standard have no further access to the solution, or their historical data. Prior to that point, the customer will be able to save details of their transactions from the system if required. Please note however, that whilst Advanced facilitates electronic trading between Buyer and Supplier organisations, the solution is typically deployed such that all key data is already transferred to the ERP through business as usual activity. In a typical configuration, all purchase orders sent out by Advanced will already have been authorised by, and exist within the ERP. Similarly, all electronic invoices which pass the Advanced pre-match will have been made available to the ERP to pull down and process for payment. And additionally, all user logins/details created by the Buyer within the system will be for members of staff who are already recorded within the Buyer’s systems etc.
End-of-contract process We have an established exit management process in place to retire customers. The aim would be to work closely with the client to enable a smooth and secure transition during exit so the process covers both transactional wind down and data migration. Note that following termination, the customer would as standard have no further access to the solution, or their historical data. Prior to that point, the customer will be able to save details of their transactions from the system if required. There is no additional cost to the customer for saving details of their historical transactions from the system.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The solution is deployed to users via web browsers. We use responsive techniques in UX design to allow pages to be viewed in a variety of form factors (e.g. desktop, mobile, tablet) and our developers use a number of different platforms in building the product. All key functions will be available across all supported browsers irrespective of the screen size.
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing The system is designed to support accessibility for all types of users. Advanced use the international guidelines for web standards set out by W3C in their Web Content Accessibility Guidelines v2 and is partially compliant to the latest AA standards. Consequently the site should be compatible with the majority of common accessibility tools, including but not limited to screen reading tools.
API Yes
What users can and can't do using the API The API provides secure, standards-based integration with modern finance and ERP systems through REST/JSON. The API enables accurate and timely data transfer between your system and Advanced, providing end users with an optimal and controlled procurement environment. All calls are initiated by the buyer system and a range of actions are available, e.g. POST, PUT, GET, PATCH, DELETE. Authorisation for the API is controlled via OAuth2 tokens. Documentation is provided to customers through Swagger.
API documentation Yes
API documentation formats Open API (also known as Swagger)
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Advanced provides a flexible modular solution that can be customised in different ways ranging from the modules that are licensed, or made available to business units or users, integration methods, the suppliers that are connected, the workflows that are configured, the branding of the screens etc. Control exists at three levels - end users would be able to select some personal preferences (e.g. the level of e-mail alerts that they would see, or accessibility features), considerable control would be divested to specific administrator users within customer accounts, and some Advanced implementation and support teams. All customisation by customers would be managed through their user interface.

Scaling

Scaling
Independence of resources Our solution is a web-based SaaS. As such we use a load-balanced server cluster which has been load tested to handle significantly more concurrent user activity than we currently experience. We have a capacity planning strategy that monitors and maintains the level of redundancy

Analytics

Analytics
Service usage metrics Yes
Metrics types System access reports are available from within the system. Infrastructure is monitored in real time with proactive monitoring ahead of agreed thresholds being breached, whereby incident management action is triggered.
Reporting types Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Multiple interfaces are available for users to extract their data. Core transactional data, such as purchase order and invoice details, can be extracted through the user interface, as can supplier catalogues, price files and price change reports, and a host of other management information. Access to export data is restricted according to user permissions and the location of user accounts within the organisational hierarchy. Data can also be exported directly into other systems through the API.
Data export formats
  • CSV
  • Other
Other data export formats
  • XLSX
  • TXT
  • CXML
  • PDF
  • XLS
Data import formats
  • CSV
  • Other
Other data import formats
  • XLS
  • CXML
  • TXT

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network All Advanced datacentres are Tier 3 datacentres protected by both phyical and electronic protection. Access to services in controlled through our network operations centre, providing highly controlled access to services. All datacentres are fully firewalled and monitored 24x7 by our dedicated security operations centre.

Availability and resilience

Availability and resilience
Guaranteed availability Minimum 99.5% (Based on Monday to Friday - 8 - 6pm, excluding public holidays)
Approach to resilience Advanced's Managed Hosting platforms span two geographically diverse Tier 3 Data Centres and has been architected to provide a highly available N+1 architecture with sufficient resilience and capacity to sustain component failures.

The resilient features built into the platform consist of clustered server nodes, redundant PSUs, network interfaces and storage adaptors, dual connections to redundant SAN hardware, connection to a network layer through stacked chassis switching architecture and a redundant dark fibre path to the second data centre. The data centre environments include uninterruptible power supplies and generators that are capable of maintaining at least 72 hours continual operation without mains power as well as redundant cooling devices to maintain optimal environmental conditions within the server rooms.

Advanced’s optional DR service provides a replicated standby environment, which can be delivered in the event of service outage and provides:-

> Full replication design provides rapid failover to standby infrastructure
> Reserved capacity held to ensure safe failover
> Improved Recovery Time Objectives
> Improved Recovery Point Objectives
Outage reporting The Advanced Managed Hosting service will proactively monitor the environment and provides Advanced with timely warnings of issues arising to allow pro-active intervention. Monitoring is focussed on the health of the services and security.
The solution also captures capacity information over a period of time to allow for effective management.

Advanced will:-

1. configure and maintain a Monitoring Service to monitor and alert against detection thresholds;
2. resolve failures and errors in the Monitoring Service in accordance with the Incident Management Service Levels
3. ensure that critical and major monitoring alerts are reviewed and, where appropriate, an Incident logged by the Service Desk
4. assign Incidents arising from monitoring to Advanced Service Desk for diagnosis and resolution
5. capture server and network infrastructure data to enable the provision of capacity trend analysis

Alerts will be remediated within contracted Service Levels and customers notified through standard

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Only a sub set of internal users have access to our management interfaces and more powerful interfaces are closely controlled. We use a role-based access control framework to define user access levels.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI (British Standards Institution)
ISO/IEC 27001 accreditation date 16/02/2018
What the ISO/IEC 27001 doesn’t cover All activity on G-Cloud is covered by ISO 7001
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Advanced Information information and security poliies align to ISO 27001:2013.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Our Change Management process is built on the ITIL framework and is part of our ISO 27001 certified ISMS. We use a group of configuration management tools to control different aspects of our solution and there is a formal change management process for progressing modifications to the live environment.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach All vulnerabilities are managed via our ISMS risk management process. New threats are identified from a variety of channels including specialised news feed monitoring, vendor and partner notifications. We also retain a security consultancy whose remit includes threat horizon monitoring. We also conduct periodic vulnerability scans to explore for potential issues and our hosting partners use similar approach for the background infrastructure. Patch deployment speed is closely linked to the risk benefit assessment including if alternative mitigation is already in place through our “defence in depth” strategy. This means that patching can be scheduled to minimise end-user impact.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Both active monitoring for anomalies and log review are used to identify potential issues. Depending on the type & clarity of potential compromises we may either investigate further or initiate our Major Incident Process to assess the full severity. All these however are escalated for broad internal awareness. The initial response will be with the hour during business hours and we have staff on call outside this for major issues.
Incident management type Supplier-defined controls
Incident management approach All incidents should be directed to our Support Desk, the majority of issues and low level incidents are handled as part of the service desk process based in the ITIL framework. If required we invoke our documented Major Incident Process. This provides details a framework for handling events including; actions, escalation routes, communication plans and timelines, closure criteria and root cause analysis. Post incident reports are issued through our account management team. Any breaches of security that compromised customer details would be assessed by the for reporting to the Information Commissioners Office or other relevant authorities.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • New NHS Network (N3)
  • Joint Academic Network (JANET)

Pricing

Pricing
Price £20000 per instance per year
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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