Ortus Solutions limited

Patient Portal

Ortus-iHealth provides a comprehensive virtual outpatient clinic platform. The patient portal allows for delivery of appointments and clinical documentation allowing patients to take control of their clinical journey. The portal (web/app) allows for enhanced care through remote monitoring and integration of wearables, telemedicine and PROMs generation with data analytics.


  • High quality and secure video consultations
  • PROM and PREM data collection and analytics
  • Personalised digital consent solution to empower patients
  • Medication reminder feature
  • Wearables data allows patients to track medical & fitness goals
  • Digital appointment manager
  • Secure storage of medical documents
  • Photo sharing between patients and clinicians
  • Patient symptom diary
  • Patient feedback gathering, surveys and questionnaires


  • Reduce missed appointments and increase outpatients' capacity
  • Greatly reduce time, financial and travel burden on patients
  • Provide personalised consent with digital documentation
  • Effective digitisation of clinical pathways
  • Patients empowered to actively monitor their disease progression
  • Medication reminders increase patients compliance
  • Easily collect PROM & PREMs to measure quality of care


£2500 per licence per year

Service documents

G-Cloud 11


Ortus Solutions limited

Muhammad Haider



Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints N/A
System requirements N/A

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We aim to respond within 24 working hours.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels Ortus provides all necessary training for users. On-site support varies depending on the size and nature of the service e.g. helping to create digital patient pathways and optimising clinician & patient experience.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Ortus provides onsite and/or online training to clinicians and administrative staff according to requirements. User documentation is also provided to the buyer along with FAQs which can be found on the website.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction All data is downloaded onto an excel file at the end of the contract which is then provided to the customer.
End-of-contract process Any additional cost incurred to share data to another platform will be payable by the buyer.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The clinician and administrative portal can be accessed on browsers on both desktop or mobile.
Patients can access our full range of services through the dedicated mobile application or desktop website.
Accessibility standards None or don’t know
Description of accessibility Our services is accessible through
Accessibility testing We have tested the product with visually impaired patients. The application is compatible with text-to-speech engines for ease of use.
What users can and can't do using the API Users can perform all operations using our RESTful API.
API documentation Yes
API documentation formats Open API (also known as Swagger)
API sandbox or test environment Yes
Customisation available Yes
Description of customisation The platform is modular and features can be added or removed as per local clinical pathways and the buyers requirements. The branding of the platform can also be changed by the buyer.


Independence of resources The service is hosted on UK cloud utilizing a number of services which allow the service to scale under stress across all the tiers in the platform.


Service usage metrics Yes
Metrics types Service metrics provided include, but are not limited to the following;
• Number of clinicians
• Number of Patients
• Number of adminstrators
• Total number of members
• Number of users online
• Number of support queries received
• Number of open support queries
• Number of new members
Reporting types Real-time dashboards


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Data can be exported in CSV format via a request to Ortus-iHealth.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Priority Level L1 "Interruption of a critical service causing a severe impact on service availability.Widespread security breach in service to external customers. " Target Resolution\ restoration to service: 8 hours ;;

Priority Level L2"Critical functionality degraded or unusable resulting in a large impact on services" Target Resolution\ restoration to service: 12 hours ;;

Priority Level L3"Non critical service, for example, operational impact, but with no direct impact on service" Target Resolution\ restoration to service: 72 hours ;;

Priority Level L4"Minimal impact to a service" Target Resolution\ restoration to service: 5 working days;;

If we don't meet service levels, we provide you with service credits.
Approach to resilience The platform is hosted on Uk cloud data centers utilising many elastic services which allows the service to use multiple servers in different locations if there is an outage / service disruption in one center.
Outage reporting Email alerts are sent to users.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels All of our API's require the user to have authenticated
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards NHS DSP toolkit
Information security policies and processes The information security policies and processes are all contained within the company files. This includes the information security policies and processes that satisfy the requirements for the NHS DSP Toolkit. All Ortus representatives ensure that these policies and conveyed to the company and receive relevant training. Ortus conduct processes which include periodic audit, penetration testing - where appropriate, the results of these are reported back to the DPO and caldecott guardian on the board.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All configuration is managed in our source repository which then gets reviewed and versioned prior to release.
Vulnerability management type Undisclosed
Vulnerability management approach We ensure that all of our servers are patched monthly. We can then deploy critical fixes within 12 hours after going through integration testing. We also asses threats using various online resources.
Protective monitoring type Undisclosed
Protective monitoring approach We deploy various forms of integration tests which ensure the API is fit for purpose and can deploy fixes within 12 hours.
Incident management type Supplier-defined controls
Incident management approach We use a lightweight ITIL Incident management process.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £2500 per licence per year
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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