UKFast

Dedicated Physical Integration

UKFast’s eCloud Dedicated Physical Integration service is designed to streamline the transition to the cloud by providing physical dedicated server space for legacy systems within secure, cloud-enabled data centres, enabling you to connect seamlessly to your cloud solution for a complete end-to-end service.

Features

  • House Physical legacy equipment securely
  • UK owned and operated data centres
  • Connect into our enterprise-class eCloud platforms

Benefits

  • Flexible solutions based on the physical scale of requirement
  • 100% UK based and operated ISO accredited data centres
  • Tier 1 / IL0-IL4 (OFFICIAL / OFFICIAL-SENSITIVE) data centres availability
  • Highly qualified, UK-based level3 certified support technicians on hand 24/7/365
  • Carrier-neutral facilities with multiple tier 1 and 2 carriers.
  • SC cleared operational staff

Pricing

£600 per server per month

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

8 6 3 5 7 1 3 0 8 2 7 2 4 5 8

Contact

UKFast

Laurel Mills

0800 923 0601

gcloud@ukfast.co.uk

Service scope

Service constraints
All planned maintenance is covered by a mandatory 5 day notice period. We reserve the right to conduct unplanned emergency maintenance where necessary, but will always make reasonable efforts to inform impacted customers before work commences. Support is limited to services, hardware and applications provided by UKFast and does not extend into the customer's application stack.
System requirements
  • Proof of license ownership for customer-provided Microsoft licenses
  • Customers must adhere to fair use policy and ToS

User support

Email or online ticketing support
Email or online ticketing
Support response times
Calls are responded to within 3 rings. Service Ticket response time is dependent on the criticality: 1. Critical - Immediate Response 2. High - Response within 10 minutes 3. Medium - Response within 1 hour 4. Low - Response within 4 hours 5. Very Low - Response within 24 hours. The standard SLA response times are applicable from 09:00 to 17:00 Monday to Friday (excluding UK Bank Holidays). 365/24/7 Support is also available as a service at an additional cost.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
All UKFast customers have access to ticket and telephone-based support, unless they choose to take an unmanaged service.

Customers have access to a named Account Manager who takes overall responsibility for the customer's commercial, technical and support relationship with UKFast.

Customers are assigned a support "pod" based on the type of solution they have with UKFast. This ensures customers will always be supported by the same core team of support engineers who are technical experts in their particular solution.

Enterprise and public sector customers also have access to a named Service Manager in addition to their Account Manager.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Getting started documentation is available at https://docs.ukfast.co.uk

We offer services to enable seamless on-boarding and collaborate to design a bespoke solution to meet your requirements. An onboarding process would typically include - Discovery process / Timeline setting / Risk assessment / Implementation process / Quality Assurance
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
At the end of the contract any customer data stored will only be extracted by UKFast with the prior consent of the customer.
UKFast shall purge and destroy (as defined in security accreditation for different ILs) customer data from any of its own equipment after the contract ends.
End-of-contract process
A similar process to on-boarding is provided for customers wishing to leave UKFast. We provide full transitional services at an additional charge (please refer to the pricing document for more details). An example phased off-boarding process is as follows:
1. Discovery: UKFast meets the customer’s new provider who will lead the project
2. Timelines: Timelines are agreed where possible and alternatives offered when needed
3. Risk: UKFast identifies any risks that may not be apparent to the new provider or that are inherent to the UKFast solution
4. Implementation: UKFast assists the new provider if needed
5. Quality Assurance: UKFast offers a debrief and review meeting if the new provider requires.
Network-based WAF customers will need to point their DNS records away from UKFast's name servers and back to their own (or new suppliers) name servers.

Using the service

Web browser interface
Yes
Using the web interface
MyUKFast enables users to manage their dedicated physical integration servers as necessary, including provisioning new servers, scaling resources, and monitoring infrastructure performance.
Web interface accessibility standard
None or don’t know
How the web interface is accessible
MyUKFast is in the process of being rebuilt from the ground up. This will deliver a fully-accessible web interface
Web interface accessibility testing
Testing against WCAG has been performed to understand requirements for MyUKFast rebuild.
API
No
Command line interface
No

Scaling

Scaling available
No
Independence of resources
QoS policies / guaranteed resources
Usage notifications
No

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Other
Other metrics
A range of metrics available via Monitoring as a Service
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Hardware containing data is completely destroyed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
No

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Network availability - 100%
Infrastructure availability - 99.99%
Availability is based on the total number of operating hours of a given calendar month and excludes planned and emergency maintenance.
Service credits of up to 10% of the standard monthly support fee are payable for any month where the availability SLA is not met.
Approach to resilience
UKFast owns and operates a 5.52MW tier 3 1,000 rack data centre estate. This contains multiple physically separate buildings, connected by dedicated fibre. High voltage power connections are provided from separate primary sub-stations. All mission-critical services including Standby Generation, Cooling systems and UPS (uninterruptible power system) are provided at N+1 or greater across the whole facility. The complex has a power density of over 6KW per square foot, providing diverse A & B power to each data rack, and all eCloud service platforms are supported from quadruple power feeds. The data centre complex is supported by 9MW of standby generation with over 100,000 litres of fuel storage and eight hour fuel supply SLA. All critical services are supported by 4.6MW of UPS power and 4.9MW of data centre cooling. The public sector hosting suite has fully resilient networking, switches, carrier-redundant leased lines, power and backup generators, all separated from the rest of the UKFast network and data centre complex.
Outage reporting
A public status page is available on the UKFast website, which shows live status of our core network and infrastructure along with details of any incidents. Customer notifications are managed via our ticketing system accessible via MyUKFast.

Identity and authentication

User authentication
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Username or password
Access restrictions in management interfaces and support channels
Management access to environments is strictly restricted to authorised and vetted personnel only. Granular access rights ensure individual personnel have access to only the resources they need in order to carry out their specific tasks and responsibilities. Logical and physical separation of access rights is provided, and all management interfaces are restricted to internal privileged networks and are not accessible to the internet or external networks.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
LRQA
ISO/IEC 27001 accreditation date
23/06/2016
What the ISO/IEC 27001 doesn’t cover
All processes are covered
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
Ultima Risk Management
PCI DSS accreditation date
22/08/2016
What the PCI DSS doesn’t cover
Office network not covered as this has no access to client infrastructure.
Other security certifications
Yes
Any other security certifications
  • Cyber essentials / cyber essentials+
  • SOC 2

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
An ISO27001-compliant information security management system is operational

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Change management system operational which documents all changes, responsible parties, time of change and senior-level sign off. All changes pass through a Change Advisory Board (CAB).
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Vulnerability scan run once per month and critical vulnerabilities patched within 30 days. Additional vulnerability scan run after any significant change implementation.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Internally designed and developed threat monitoring system is run on all infrastructure.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
ISO27001-complaint processes and systems for incident response are operational.

Secure development

Approach to secure software development best practice
Supplier-defined process

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
No

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
UKFast were the first UK hosting company to achieve PAS2060 Carbon Neutral standard, enabling us to offer 100% carbon neutral solutions.
Our data centres achieve a PUE of <1.3 at full design load. This means that when the data centre is fully occupied, for every 1.3KW of power input into the data centre, 1KW is delivered to the IT equipment.
As a data centre operator with a low PUE we reduce our running costs with efficient technologies, that use less power. We pass these cost savings on to our customers.
As part of our commitment to energy efficiency, UKFast are certified to the environmental standards of ISO 14001:2015.
UKFast has a voluntary Climate Change Agreements (CCA) which is an agreement is made with the Environment Agency to reduce energy use and carbon dioxide (CO2) emissions.
Although UKFast are not members of the EU code of conduct for data centres, they do adhere to the requirements of the code of conduct.

Pricing

Price
£600 per server per month
Discount for educational organisations
Yes
Free trial available
No

Service documents

Return to top ↑