Premier IT Partnership Ltd.


HeART is an e-Portfolio built to manage appraisal, revalidation and education for nurses, midwives and other staff. Benefit from an RCN accredited framework to manage your NMC revalidation and appraisals. Facilitate improvement and deliver high-quality patient care, ensuring staff are fully trained, highly skilled, up-to-date and fit to practice


  • Portfolio of evidence
  • Practice hours log
  • Written reflections
  • Practice-related feedback
  • Third-party confirmation
  • CPD recording
  • Integrated e-Learning
  • Appraisal management
  • Revalidation managment
  • Management reporting


  • Introduce a streamlined online appraisal process to conduct strengthened appraisals
  • Maintain an always ready portfolio for NMC revalidation submission
  • RCN Accredited as part of the HeART Appraisal Framework
  • Provide a measurement and assurance tool for commissioners
  • Mobile friendly system so evidence is uploaded on the go
  • Map objectives, frameworks and training to users based on roles
  • Access to free and discounted guides, e-Learning, training and events


£9 to £29 a person a year

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.


G-Cloud 12

Service ID

8 6 2 6 0 4 9 4 4 5 8 1 4 9 5


Premier IT Partnership Ltd. Simon Monkman
Telephone: 07983 135545

Service scope

Software add-on or extension
Cloud deployment model
Public cloud
Service constraints
System requirements
  • Internet connection
  • A modern web browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
Monday - Sunday - 8:30 - 17:30 - Maximum 24 hour response turnaround time.
User can manage status and priority of support tickets
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
We have a QA team with the ability to test from every possible user perspective.
Onsite support
Support levels
We provide phone and email support, with no additional costs
Support available to third parties

Onboarding and offboarding

Getting started
We provide on and off-site training for new users
Service documentation
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Requests can be made via account manager for data export options
End-of-contract process
At the end of a client's contract all data pertaining to that account will be destroyed. There are no additional costs involved.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
Service interface
Description of service interface
Zendesk Support - a system for tracking, prioritising, and solving customer support tickets.
Accessibility standards
WCAG 2.1 A
Accessibility testing
Manual testing
Customisation available


Independence of resources
Traffic load is shared over a web application pool of multiple web servers.


Service usage metrics
Metrics types
Access logs are available via the admin console or available on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Some data is exportable via CSV files.
Data export formats
Data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
98.9% up-time - please see terms and conditions for more information.
Approach to resilience
Available on request.
Outage reporting
Email alerts

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels
User rolls.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
Lloyd's Register Quality Assurance Ltd
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
All controls listed in the standard SoA for ISO27001:2013 are included in the Node4 ISMS. In general, the SoA is an internal document and we do not publish details of our individual controls. Some control statements may be referenced or included in other public facing documentation such as Physical Access Controls.
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
The security policy ensures that: - Information is protected against any unauthorised access - Confidentiality of information is assured - Integrity of information is maintained - Availability of information for business processes is maintained - Legislative and regulatory requirements are met - Business continuity plans are developed, maintained and tested - Information security training is available for all employees - All actual or suspected information security breaches are reported to at least one of the Information Security Committee members (Company Senior Management) and are thoroughly investigated - The Information Security Policy is reviewed annually by the Information Security Committee We carry out Risk Assessments and monthly Internal Audits to ensure our compliance is adhered to. All incidents are reported/logged and dealt with immediately. All issues are dealt with initially by the Security Manager and can be cascaded all the way up to the Chairman if unresolved.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All changes are logged whether approved or rejected on a standardised system. A documented audit trail, maintained at a Business Unit Level, shall be maintained at all times for the lifetime of each service. This should include change request documentation, change authorisation and the outcome of the change. No single person should be able to effect changes to production information systems without the approval of other authorised personnel. A risk assessment shall be performed for all changes and dependent on the outcome, an impact assessment should be performed. The impact assessment shall include the potential effect on other information resources.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
By regularly using dynamic application security testing (DAST) technologies we are able to look for security vulnerabilities such as cross-site scripting, SQL injection, command execution, directory traversal, and insecure server configuration. We are able to deploy security patches on infrastructure and software within hours of detection. We keep up to date with security news by checking live updates from The Open Web Application Security Project (OWASP) and The SANS Institute via notifications.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Potential compromises are usually picked up through suspicious behaviour within the application, or alternatively our supplier may be notified about high server load, for example. Any security investigation is dealt with re-actively, which means we would at first instance notify our supplier of any potential compromises. The SLA for Priority 1 incidents is 1 hour.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Users directly report the incidents to any member of the IT Department and a report is filled out. Incident reports are stored in our "intranet" and the person who causes the incident is spoken to.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks


£9 to £29 a person a year
Discount for educational organisations
Free trial available
Description of free trial

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.