Lost and found property management platform

We help your LPO save time in the management of items found on your premises. Utilising image recognition and NLP technology we create found item reports with a simple 3-click process. Our venue administration platform streamlines management of inventory, including the efficient handling of customer queries and lost item reports.


  • Rapid found items reports created intelligently from images
  • User roles and access management for staff
  • Automatic matching engine compares lost and found reports (multi location)
  • Service accessible from computer, mobile and tablet on any browser
  • Active development team releasing new features every two weeks
  • Simple, intuitive design with training videos and guides
  • Ownership validation and returns service integrated into platform
  • Recycling and disposal of unclaimed items sent directly to NotLost
  • Digital receipt and audit trail for all items and users
  • GDPR compliant processes around handling data-sensitive found items


  • Save time/energy registering items and handling enquiries
  • Respond from anywhere and see images to aid validation
  • Reduce call handling time through quickly searching with filtering
  • Push customer enquiries direct to web with multi-location lost reports
  • Automated email updates for customers registering lost reports
  • Delight your customers with return options all over the UK
  • Reduce waste and give to charity through our recycling services
  • Safely and lawfully dispose of data-sensitive items (GDPR compliant processes)
  • Improve found item inventory management including full audit trail
  • Strengthen your brand goodwill through good news and charitable CSR


£68 per licence per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11



Sam Nash


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Updates are commonly applied without any downtime to end users. NotLost will notify users of any planned outages.
System requirements
  • Internet connection
  • Internet Browser - Safari, Firefox, Internet Explorer, Chrome, Opera

User support

User support
Email or online ticketing support Email or online ticketing
Support response times One working day Mon-Friday
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels NotLost provides an account manager who is accessible via phone, email or video call 9 am - 5 pm weekdays. The account managers work closely with our product team so can also provide technical support.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Training videos, user guides and online 'screen sharing' training are provided.
For larger teams, training days and bespoke materials can be organised.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction CSV export.
End-of-contract process All found item reports can be provided as a CSV file. Images will not be included. Service provided at no extra cost.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The same functionality is provided in the venue platform regardless of device. The platform has been designed with mobile in mind.

When taking photos or uploading images the experience is slightly different on a mobile, as PC's /laptops do not all have cameras.
What users can and can't do using the API Clients can use our APIs to integrate our functionality with third party software.
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Venue profile, user roles/access and storage locations can be customised by venue administrators.

NotLost's development team can support 'customisations' and integrations.


Independence of resources Verticle scaling of AWS servers. Additional resources are deployed automatically. We also continuously monitor our servers, API gateways and endpoints.


Service usage metrics Yes
Metrics types All reported item data
Reporting types Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Schedule an export via their account manager
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Platform uptime guarantee: 90% availability during the hours of 9am to 5pm Mon-Fri (excluding planned outages).
Approach to resilience NotLost servers are hosted in the EU, currently with Amazon Web Services.
Amazon’s data centers operate in alignment with the Tier III+ guidelines.
AWS will use commercially reasonable efforts to make Amazon EC2 and Amazon EBS each available with a Monthly Uptime Percentage of at least 99.99%
Outage reporting Outages are reported to NotLost via email alerts.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Each user is individually identified, authenticated and all actions audited. Role Based Access control is managed by administrators and users' access can be disabled, roles changed, or access revoked.
Access to the database is not permitted, even to management or account managers.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for Less than 1 month

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification Self-assessment
PCI DSS accreditation date 26/11/2018
What the PCI DSS doesn’t cover We are a Card-not-present Merchants, All Cardholder Data Functions Fully are Outsourced
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach NotLost are compliant with EU data schemes and laws such as GDPR. Our primary tech subcontractor is ISO27001 compliant and our developers follow ISO 27001.
Information security policies and processes Written Information Security Policy.
Security Incident/Breach Response Plan.
Data Retention Plan.
Disaster Recovery Plan.
Security Plan for on-site/physical security.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach NotLost follow an AGILE scrum methodology, managed by the Head of Product who reports directly to the board. Security reviews are part of the development process.
Vulnerability management type Supplier-defined controls
Vulnerability management approach AWS provides secure hosting infrastructure.
NotLost receives open source threat feed information.
Patches, bug fixes and updates are usually deployed every two weeks. High risk patches will be prioritised and deployed as soon as possible.
Protective monitoring type Supplier-defined controls
Protective monitoring approach NotLost responds to incidents immediately, as soon as they're detected. A variety of monitoring services are used to ensure NotLost are notified as soon as possible of any incident or downtime.
Incident management type Supplier-defined controls
Incident management approach We have a pre-defined process for managing incidents.
Users report incidents directly to their account manager.
Issues are recorded and prioritised by the Head of Product.
All relevant parties are notified as required by internal policies such as our Data Breach Response Policy and external standards such as GDPR.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No


Price £68 per licence per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Full access to the system for up to one month.

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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