Lost and found property management platform
We help your LPO save time in the management of items found on your premises. Utilising image recognition and NLP technology we create found item reports with a simple 3-click process. Our venue administration platform streamlines management of inventory, including the efficient handling of customer queries and lost item reports.
- Rapid found items reports created intelligently from images
- User roles and access management for staff
- Automatic matching engine compares lost and found reports (multi location)
- Service accessible from computer, mobile and tablet on any browser
- Active development team releasing new features every two weeks
- Simple, intuitive design with training videos and guides
- Ownership validation and returns service integrated into platform
- Recycling and disposal of unclaimed items sent directly to NotLost
- Digital receipt and audit trail for all items and users
- GDPR compliant processes around handling data-sensitive found items
- Save time/energy registering items and handling enquiries
- Respond from anywhere and see images to aid validation
- Reduce call handling time through quickly searching with filtering
- Push customer enquiries direct to web with multi-location lost reports
- Automated email updates for customers registering lost reports
- Delight your customers with return options all over the UK
- Reduce waste and give to charity through our recycling services
- Safely and lawfully dispose of data-sensitive items (GDPR compliant processes)
- Improve found item inventory management including full audit trail
- Strengthen your brand goodwill through good news and charitable CSR
£68 per licence per month
- Education pricing available
- Free trial available
|Software add-on or extension||No|
|Cloud deployment model||Public cloud|
|Service constraints||Updates are commonly applied without any downtime to end users. NotLost will notify users of any planned outages.|
|Email or online ticketing support||Email or online ticketing|
|Support response times||One working day Mon-Friday|
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
|Support levels||NotLost provides an account manager who is accessible via phone, email or video call 9 am - 5 pm weekdays. The account managers work closely with our product team so can also provide technical support.|
|Support available to third parties||Yes|
Onboarding and offboarding
Training videos, user guides and online 'screen sharing' training are provided.
For larger teams, training days and bespoke materials can be organised.
|End-of-contract data extraction||CSV export.|
|End-of-contract process||All found item reports can be provided as a CSV file. Images will not be included. Service provided at no extra cost.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||
The same functionality is provided in the venue platform regardless of device. The platform has been designed with mobile in mind.
When taking photos or uploading images the experience is slightly different on a mobile, as PC's /laptops do not all have cameras.
|What users can and can't do using the API||Clients can use our APIs to integrate our functionality with third party software.|
|API documentation formats||
|API sandbox or test environment||Yes|
|Description of customisation||
Venue profile, user roles/access and storage locations can be customised by venue administrators.
NotLost's development team can support 'customisations' and integrations.
|Independence of resources||Verticle scaling of AWS servers. Additional resources are deployed automatically. We also continuously monitor our servers, API gateways and endpoints.|
|Service usage metrics||Yes|
|Metrics types||All reported item data|
|Reporting types||Reports on request|
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Baseline Personnel Security Standard (BPSS)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||European Economic Area (EEA)|
|User control over data storage and processing locations||No|
|Datacentre security standards||Managed by a third party|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||In-house|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||
|Equipment disposal approach||A third-party destruction service|
Data importing and exporting
|Data export approach||Schedule an export via their account manager|
|Data export formats||CSV|
|Data import formats||CSV|
|Data protection between buyer and supplier networks||TLS (version 1.2 or above)|
|Data protection within supplier network||TLS (version 1.2 or above)|
Availability and resilience
|Guaranteed availability||Platform uptime guarantee: 90% availability during the hours of 9am to 5pm Mon-Fri (excluding planned outages).|
|Approach to resilience||
NotLost servers are hosted in the EU, currently with Amazon Web Services.
Amazon’s data centers operate in alignment with the Tier III+ guidelines.
AWS will use commercially reasonable efforts to make Amazon EC2 and Amazon EBS each available with a Monthly Uptime Percentage of at least 99.99%
|Outage reporting||Outages are reported to NotLost via email alerts.|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||
Each user is individually identified, authenticated and all actions audited. Role Based Access control is managed by administrators and users' access can be disabled, roles changed, or access revoked.
Access to the database is not permitted, even to management or account managers.
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||Username or password|
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||Less than 1 month|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Who accredited the PCI DSS certification||Self-assessment|
|PCI DSS accreditation date||26/11/2018|
|What the PCI DSS doesn’t cover||We are a Card-not-present Merchants, All Cardholder Data Functions Fully are Outsourced|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||No|
|Security governance approach||NotLost are compliant with EU data schemes and laws such as GDPR. Our primary tech subcontractor is ISO27001 compliant and our developers follow ISO 27001.|
|Information security policies and processes||
Written Information Security Policy.
Security Incident/Breach Response Plan.
Data Retention Plan.
Disaster Recovery Plan.
Security Plan for on-site/physical security.
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||NotLost follow an AGILE scrum methodology, managed by the Head of Product who reports directly to the board. Security reviews are part of the development process.|
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||
AWS provides secure hosting infrastructure.
NotLost receives open source threat feed information.
Patches, bug fixes and updates are usually deployed every two weeks. High risk patches will be prioritised and deployed as soon as possible.
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||NotLost responds to incidents immediately, as soon as they're detected. A variety of monitoring services are used to ensure NotLost are notified as soon as possible of any incident or downtime.|
|Incident management type||Supplier-defined controls|
|Incident management approach||
We have a pre-defined process for managing incidents.
Users report incidents directly to their account manager.
Issues are recorded and prioritised by the Head of Product.
All relevant parties are notified as required by internal policies such as our Data Breach Response Policy and external standards such as GDPR.
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Public sector networks
|Connection to public sector networks||No|
|Price||£68 per licence per month|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||Full access to the system for up to one month.|