AMX Solutions Ltd

AMX Software Configuration Service

This service is for customers needing expert advice and guidance to configure or customise AMX Asset Management software – environment, flood, bridges, structures, highways and street lighting. The service can be used to Healthcheck your AMX Asset Management implementation. Service includes scoping, technical and business requirements analysis, implementation and sign-off.

Features

  • Access to expert Power Users with in-depth business domain experience
  • Access to expert Power Users with in-depth technical knowledge
  • Covers all AMX Asset Management software modules
  • Healthcheck of existing implementation
  • Advice on exploitation of AMX software and roadmap planning
  • Analysis of business and technical requirements
  • Design of optimum solutions to complement existing implementations
  • Configuration of processes, workflows and data to meet local requirements
  • All work documented and quality assured with full knowledge transfer
  • Power Users work on or off-site to suit you

Benefits

  • Expert business knowledge maximises return on investment
  • Expert technical knowledge ensures optimum system performance
  • Additional support avoids delay when in-house resources are stretched
  • Access to expert knowledge increases in-house capability
  • Complete AMX software knowledge fills gaps and avoids pitfalls
  • Forward planning of new features helps budgeting and scheduling
  • Sharing business requirements enables innovation and shared best practice
  • Healthchecks prevent issues and tune performance
  • Flexible service location and timing optimises productivity
  • Quality assurance for peace of mind

Pricing

£500 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@amxsolutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

8 6 1 2 3 7 0 2 4 2 9 3 1 5 4

Contact

AMX Solutions Ltd Karen King
Telephone: 0333 456 0768
Email: gcloud@amxsolutions.co.uk

Planning

Planning service
Yes
How the planning service works
Assist with defining data migration requirements, form and attribute configuration and recommendations for setup.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • AMX Highways Asset Management Software
  • AMX Street Lighting Asset Management Software
  • AMX Bridges and Structures Asset Management Software
  • AMX Environmental and Flood Asset Management Software

Training

Training service provided
Yes
How the training service works
This service provides training via onsite / remote / supplier offices training sessions at Beginner, Intermediate and Advanced levels. Training sessions are available as new staff join client organisations or where additional levels of training are required.
Training is tied to specific services
Yes
Services the training service works with
  • AMX Highways Asset Management Software
  • AMX Street Lighting Asset Management Software
  • AMX Environmental and Flood Asset Management Software
  • AMX Bridges and Structures Asset Management Software

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Assist with data migration, connectivity and import of files and photos.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • AMX Highways Asset Management Software
  • AMX Street Lighting Asset Management Software
  • AMX Environmental and Flood Asset Management Software
  • AMX Bridges and Structures Asset Management Software

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by your organisation
How the support service works
AMX provides ongoing system monitoring, software updates, software upgrades, system backups and Point-in-Time-Restore services

Service scope

Service constraints
N/A

User support

Email or online ticketing support
Email or online ticketing
Support response times
A response will be issued usually within 2 hours during normal working hours. A resolution may take longer depending on the nature of the support enquiry.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
AMX Solutions have a dedicated support site by which users can view the AMX knowledge base and raise support tickets that are tracked and answered by dedicated support team members. Users can also phone or email the AMX Solutions support team.
Support tickets are given a priority level of Low, Medium, High and Critical and outlined in full in our SLA.
Support is included within the Annual Subscription cost of the product.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£500 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@amxsolutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.