AMX Solutions Ltd
AMX Software Configuration Service
This service is for customers needing expert advice and guidance to configure or customise AMX Asset Management software – environment, flood, bridges, structures, highways and street lighting. The service can be used to Healthcheck your AMX Asset Management implementation. Service includes scoping, technical and business requirements analysis, implementation and sign-off.
Features
- Access to expert Power Users with in-depth business domain experience
- Access to expert Power Users with in-depth technical knowledge
- Covers all AMX Asset Management software modules
- Healthcheck of existing implementation
- Advice on exploitation of AMX software and roadmap planning
- Analysis of business and technical requirements
- Design of optimum solutions to complement existing implementations
- Configuration of processes, workflows and data to meet local requirements
- All work documented and quality assured with full knowledge transfer
- Power Users work on or off-site to suit you
Benefits
- Expert business knowledge maximises return on investment
- Expert technical knowledge ensures optimum system performance
- Additional support avoids delay when in-house resources are stretched
- Access to expert knowledge increases in-house capability
- Complete AMX software knowledge fills gaps and avoids pitfalls
- Forward planning of new features helps budgeting and scheduling
- Sharing business requirements enables innovation and shared best practice
- Healthchecks prevent issues and tune performance
- Flexible service location and timing optimises productivity
- Quality assurance for peace of mind
Pricing
£500 a person a day
Service documents
- Pricing document (pdf)
- Skills Framework for the Information Age rate card (pdf)
- Service definition document (pdf)
- Terms and conditions (pdf)
Framework
G-Cloud 12
Service ID
8 6 1 2 3 7 0 2 4 2 9 3 1 5 4
Contact
Planning
- Planning service
- Yes
- How the planning service works
- Assist with defining data migration requirements, form and attribute configuration and recommendations for setup.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- AMX Highways Asset Management Software
- AMX Street Lighting Asset Management Software
- AMX Bridges and Structures Asset Management Software
- AMX Environmental and Flood Asset Management Software
Training
- Training service provided
- Yes
- How the training service works
- This service provides training via onsite / remote / supplier offices training sessions at Beginner, Intermediate and Advanced levels. Training sessions are available as new staff join client organisations or where additional levels of training are required.
- Training is tied to specific services
- Yes
- Services the training service works with
-
- AMX Highways Asset Management Software
- AMX Street Lighting Asset Management Software
- AMX Environmental and Flood Asset Management Software
- AMX Bridges and Structures Asset Management Software
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Assist with data migration, connectivity and import of files and photos.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
-
- AMX Highways Asset Management Software
- AMX Street Lighting Asset Management Software
- AMX Environmental and Flood Asset Management Software
- AMX Bridges and Structures Asset Management Software
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by your organisation
- How the support service works
- AMX provides ongoing system monitoring, software updates, software upgrades, system backups and Point-in-Time-Restore services
Service scope
- Service constraints
- N/A
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- A response will be issued usually within 2 hours during normal working hours. A resolution may take longer depending on the nature of the support enquiry.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
AMX Solutions have a dedicated support site by which users can view the AMX knowledge base and raise support tickets that are tracked and answered by dedicated support team members. Users can also phone or email the AMX Solutions support team.
Support tickets are given a priority level of Low, Medium, High and Critical and outlined in full in our SLA.
Support is included within the Annual Subscription cost of the product.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Pricing
- Price
- £500 a person a day
- Discount for educational organisations
- No
Service documents
- Pricing document (pdf)
- Skills Framework for the Information Age rate card (pdf)
- Service definition document (pdf)
- Terms and conditions (pdf)