Desk Top Publishing Micro Systems Limited

DTP Device as a Service

Our offering whether for desktop, laptop, or tablets enabled as part of guest management or smart room booking solutions also includes analytics and proactive management capability, provided by our Service Experts placing comprehensive data, reporting and insights at your fingertips, are cloud-enabled for scale and flexibility, continually monitors the solution.

Features

  • Large-scale device/user enrolment - associating device with the user
  • Device/application inventory and device health monitoring
  • Analytic dashboard reporting
  • System health with proactive incident notifications
  • Device security monitoring and alerts including encryption, firewall and anti-virus
  • User self-help - easy repair and diagnostics with remote assistance

Benefits

  • Experienced Service Professional monitoring on your behalf
  • Service Professionals pre-empting incidents using cutting-edge predictive analytics
  • Device location, locking/wiping for enhanced security
  • Security Policy: implementation, enforcement, compliance
  • Automatic parts-replacement
  • Operating System patch management
  • Enforced encryption policies
  • Remote management: Windows troubleshooting, password resets, wireless network access

Pricing

£8 to £500 per unit per year

  • Education pricing available

Service documents

G-Cloud 10

861092133454016

Desk Top Publishing Micro Systems Limited

Howard Hall

0113 276 0210

info@dtpgroup.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints Accidental Damage Protection and Onsite Service Level Agreements are to be purchased separately
System requirements
  • PCs, Desktops, Notebooks running Windows 7 (SP1), 8.1 or 10
  • Tablets running: Android 4.4/or higher, Windows 8.1 or 10 Mobile
  • Smartphones running: Android 4.4/or higher, Windows 10 Mobile

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Subject to service level agreement
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AAA
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels 9x5x5 Monday to Friday, excluding English bank holidays
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Part of the managed service
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Not applicable
End-of-contract process Managed handover

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Accessibility standards None or don’t know
Description of accessibility Automated access within the service
Accessibility testing None
API No
Customisation available No

Scaling

Scaling
Independence of resources DTP DaaS is a fully scalable service

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Hewlett Packard

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Not applicable
Data export formats Other
Other data export formats Not applicable
Data import formats Other
Other data import formats Not applicable

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Legacy SSL and TLS (under version 1.2)
Data protection within supplier network Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Subject to contractual service level agreement
Approach to resilience Available on request
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Restrictions defined by customer configuration and subject to organisational LDAP integration
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for User-defined
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification Self-certified (Level 4)
PCI DSS accreditation date 02/06/2017
What the PCI DSS doesn’t cover Non Level 4 aspects
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards Cyber Essentials
Information security policies and processes Conformance with ISO 27001 and 27002

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All changes are tracked through a common ticketing application and standard documentation. All changes are released through staged testing and validation processes that include testing for security vulnerabilities.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We maintain rigorous patching and update schedules and all aspects of our business processes are subject to audit which is reviewed annually as a minimum, or more frequently subject to the appropriate risk assignment. We operate risk management processes (such as conducting PIA for GDPR), including continual re-evaluation of our data protection and security controls.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We operate information security processes that reflect our need to access our customers' systems for software release and maintenance tasks; all access arrangements are agreed with the customer before commencement. Our own systems have been tested and certified with Cyber Essentials and our fully GDPR compliant.

Upon awareness of an incident: report it to Head of IT and subject to the Cyber Security Incident Response Plan. This plan covers the following:-
• Identification: detection, monitoring, evidence, analysis, confirmation
• Understanding the situation: triage, response, definition of scope
• Action: containment, eradication, preserving evidence
• Recovery: systems, data and connectivity
Incident management type Supplier-defined controls
Incident management approach Our Cyber Security Incident Response Plan covers the following:-
• Identification: detection, monitoring, evidence, analysis, confirmation
• Understanding the situation: triage, response, definition of scope
• Action: containment, eradication, preserving evidence
• Recovery: systems, data and connectivity

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • Joint Academic Network (JANET)

Pricing

Pricing
Price £8 to £500 per unit per year
Discount for educational organisations Yes
Free trial available No

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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