Fully supported procurement portal providing notice publication services to the OJEU and Contracts Finder through supplier and buyer interfaces. Functionality includes Requests For Quotations, notice e-mail alerts, Contracts Register and Management, eTendering, ESPD service and Management Information Reporting.
- public sector procurement notice publication to Contracts Finder and OJEU
- Sharing procurement documents
- Supplier communication
- secure esubmission postbox
- Request for quotation facility
- e-mail alert service for suppliers
- Management information reporting
- Supplier sourcing directory
- Contracts Register
- Contract Management tools
- Publish all procurement notices in one place
- Communicate with all interested suppliers in one place
- Securely receive supplier tender submissions
- Audit the procurement process
- Report on procurement statistics and trends
- Meet obligation for submission to OJEU and Contracts Finder
£105600 per unit per year
Proactis (Millstream Associates Limited)
|Software add-on or extension||No|
|Cloud deployment model||Private cloud|
|System requirements||Any standard web browser|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Within 1 business day of receipt.
Core hours: Mon-Fri, 8.30am to 5.30pm.
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
Full time Account Manager is provided for the client.
Customer Support Desk (4 members of staff) provided for system users.
|Support available to third parties||Yes|
Onboarding and offboarding
|Getting started||Onsite training, online training and technical user guides are provided as required.|
|End-of-contract data extraction||If the service is being continued by a new provider we will work with the new provider to transfer data via their chosen secure method.|
|End-of-contract process||Project planning and conducting of the data transfer are priced on the basis of the method chosen by the buyer.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||No|
|Accessibility standards||WCAG 2.0 AA or EN 301 549|
|Accessibility testing||Annual WCAG 2.0 AA Accessibility testing conducted by third party|
|Description of customisation||
Website design and content are customised with client branding.
Certain functions can be switched on and off by configuration.
Multi language versions of the system can be provided.
The client can request customisation of the design through their account manager which is conducted by the design and development team.
|Independence of resources||
All servers used are fully clustered, or replicated, and load balanced, allowing individual servers to go off-line, in either planned or unplanned fashion, without impacting system availability.
All servers are also replicated in real time to a second, geographically separated data centre, which can be brought online should the primary site fail for any reason.
|Service usage metrics||Yes|
Google Analytics are provided for website traffic and user journeys.
Reporting on website content (type of users registered, type of notices published, number of submissions made, suppliers awarded contracts) are provided by a real time reporter tool and on a monthly basis by the Account Manager.
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Baseline Personnel Security Standard (BPSS)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Managed by a third party|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||Data can be exported in Excel or CSV.|
|Data export formats||CSV|
|Data import formats||
|Other data import formats||XML|
|Data protection between buyer and supplier networks||Legacy SSL and TLS (under version 1.2)|
|Data protection within supplier network||Other|
|Other protection within supplier network||SHA-256 based, 2048-bit SSL certificate|
Availability and resilience
Core hours are Monday to Friday 8.30am to 5.30pm.
During core hours the website availability guarantee is 99.5%.
Outwith core hours the website availability guarantee is 99%
|Approach to resilience||Available on request|
Outages are reported through the PRTG Monitor which shows the status of each server and site. PRTG Monitor is an internal monitoring system which sends out email alerts if any if the server/sites goes down or has an alarm.
Outages are reported through an internal WebsitesUpTime monitor within sharepoint and we also receive daily reports from StatusCake, our external monitoring partner, who also perform virus checking when connecting to the web site for monitoring purposes, and would alert us should the site/s contain any malicious content or outages.
Identity and authentication
|User authentication needed||Yes|
|User authentication||Username or password|
|Access restrictions in management interfaces and support channels||All management interfaces sit behind a firewall and can only be accessed on the company network. User name and password is required for access.|
|Access restriction testing frequency||At least once a year|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||Users have access to real-time audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||Alcumus ISOQAR|
|ISO/IEC 27001 accreditation date||17/2/15|
|What the ISO/IEC 27001 doesn’t cover||N/a|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security accreditations||No|
|Named board-level person responsible for service security||Yes|
|Security governance accreditation||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||
Accredited to ISO27001
Information security breaches are reported to the Information Security Response team, recorded and managed through the incident log.
All staff are trained regularly on the ISMS policies and any breaches are reported to all staff members.
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||Any change to the configuration of the service are assessed for security impact before any action is taken. All changes are thoroughly tested internally and by User Acceptance Testing.|
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||
Regular audits and annual penetration testing are carried out.
Patching for all server and network hardware and operating systems follows a carefully considered process. We are notified when patches become available by our infrastructure management partners. Each patch is considered in isolation, balancing its urgency and benefits with its potential impact and readiness. If an urgent patch is necessary after review a lead time of <24 hours is applied.
StatusCake, our external monitoring partner, who also perform virus checking when connecting to the web site for monitoring purposes, and would alert us should the site/s contatin any malicious content.
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||
Regular audits, penetration testing. All end points in network are protected by Sophos Endpoint.
Potential compromises are alerted to the Incident Response Team who analyse for severity and decide which recovery actions to invoke.
Response life-cycle :
Incident response to assess level of damage, decide whether to invoke the plan and at what level, to be completed within two business hours of the incident
Provision of an emergency level of service; within six business hours of the incident
Restoration of key services; within two days of the incident
Recovery to business as normal. within five days of the incident
|Incident management type||Supplier-defined controls|
|Incident management approach||Pre-defined processes exist for all incident types. Incidents are reported to members of staff. Incident reports are provided. Further information available on request.|
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Public sector networks
|Connection to public sector networks||No|
|Price||£105600 per unit per year|
|Discount for educational organisations||No|
|Free trial available||No|
|Pricing document||View uploaded document|
|Skills Framework for the Information Age rate card||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|