Buzzacott Computer Services Ltd t/as Buzzacott Giving Solutions

Blackbaud Grantmaking - Grants Management Software

Our Service, Blackbaud Grantmaking (formerly known as MicroEdge GIFTS), is a SAAS off the shelf product designed to allow Online Applications, Reviews, Grants management, scholarships and outcomes. "Grantmaking" is designed to allow a user to tailor the system to meet an Organisation's workflow without the need for expensive custom programming.

Features

  • Real Time dashboards / Business Intelligence
  • Remote / Mobile access
  • Online grants applications / funding applications
  • Outcomes and impact reporting
  • Online trustee engagemeent, review and collaboration
  • Online Grants management and community
  • API integration / Business intelligence and workflow
  • Market leading product
  • Due diligence

Benefits

  • Online applicant engagement / Iterative application process
  • Self service business intelligence tools
  • Applicant screening / filtering
  • Online collaboration with applicants, reviewers and management
  • Full SAAS solution - resilient, accessible & App ready
  • Scholarship support
  • Outcomes and impact measurement
  • Active user community across multiple sectors

Pricing

£1500 to £3500 per user per year

Service documents

Framework

G-Cloud 11

Service ID

8 6 0 7 8 6 1 4 9 8 2 7 4 2 3

Contact

Buzzacott Computer Services Ltd t/as Buzzacott Giving Solutions

Stephen Hart

02075561229

harts@buzzacott.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
None
System requirements
  • Access to Internet
  • Up to date browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
Monday to Friday 8am to 6pm UK business working days with a SLA of response within 2 hours
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Service desk
Knowledge base
Community forums
Email / online meetings
Grant making and philanthropic consultancy (extra cost)
Workflow planning (extra cost)
All clients have dedicated account manager and access to service desk
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Full service installation and on boarding service to include,
project management, team engagement, system scope, workflow consultancy, data migration, system implementation and customisation, on and offsite training and post implementation and annual reviews
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
All information may be extracted to csv or Excel files, chargeable assistance given to migrate to other systems / archive
End-of-contract process
Access to the software is denied and any data is deleted as per instructions of the client. Any bespoke data extraction will be subject to additional charges.

Using the service

Web browser interface
Yes
Supported browsers
Internet Explorer 11
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Android and IOS apps manage the software on mobile devices whereas Internet browser provide the desktop service. The roadmap for the software indicates that the software will be device and browser agnostic by 2020.
Service interface
No
API
Yes
What users can and can't do using the API
Interface with finance systems
Other CRM APIs in development
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Business intelligence and reporting services
Workflow
Dashboards
Tailored information collection structures
Additional field creation
Customised screen layout, descriptors, field names, language
Web forms and layout
Authorised users

Scaling

Independence of resources
Service is hosted in a scalable environment with load balanced infrastructure

Analytics

Service usage metrics
Yes
Metrics types
Full audit trail of user activities in the system
Business Intelligence dashboards
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Blackbaud Inc.

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Export via API or via Excel
Data export formats
  • CSV
  • Other
Other data export formats
Excel
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99% + availability
No refunds
Approach to resilience
Available on request and subject to a non-disclosure agreement
Outage reporting
Outages are reported on a public dashboard together with email alerts

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Authorised users - security and access levels
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Cyber Essentials
Information security policies and processes
Apply principles of ISO27001 and Cyber essentials

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Agile development techniques, follow ITIL processes for change management and updates
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Available on receipt of Non disclosure arrangements
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Supplied on request and on completion of non-disclosure arrangements
Incident management type
Supplier-defined controls
Incident management approach
Users report incidents through service desk and online portal, incident reports published to portal and communicated to clients via email / telephone

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1500 to £3500 per user per year
Discount for educational organisations
No
Free trial available
No

Service documents

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