Ingenium Technology Services Limited

Ingenium - Talent Pool Technology Platform

The Ingenium - Talent Pool Technology Platform helps public sector bodies to develop and manage their own pool of temporary employees who they can engage "on-demand". The platform can be configured for any job category, and can also be used by customers to manage and administer their permanent recruitment process

Features

  • Restricted access - username and password protected platform
  • Automated candidate attraction and onboarding process
  • Video interviewing functionality
  • Automated booking process including "push" notifications
  • Auto-matching/filling of workers against requirements
  • Digitalised, Compliance, Vetting & Authentication process
  • Upload, view and store documents securely
  • Candidate portal allows pool workers to update their own availability
  • Consolidated timesheeting and invoicing
  • Comprehensive real-time management information and dashboard reporting

Benefits

  • Save money - avoid paying expensive agency fees
  • Save time - engage "right fit" workers instantly on-demand
  • Reduce temporary worker "churn rates" and achieve greater workforce stability
  • Improve temporary worker productivity and performance
  • Book temporary workers on the go using your mobile phone
  • Conduct video interviews with candidates quickly and conveniently
  • Grow your talent pool quickly - through targeted job notifications
  • Establish lists of "favourite" workers
  • Obtain feedback from Workers to improve your employer brand
  • Attract the very best available talent easily and quickly

Pricing

£1500 per instance per month

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

8 6 0 7 2 0 7 1 1 3 7 3 6 8 1

Contact

Ingenium Technology Services Limited

Andrew Weston

0781 089 8210

andrew@ingenium-tech.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
No.
System requirements
  • Customers simply require access to the internet
  • Customers must operate a compatible web-browser

User support

Email or online ticketing support
Yes, at extra cost
Support response times
When raising tickets, users complete a series of questions, which enables Ingenium to assign each ticket a priority rating.

Priority Level 1:
The technology is ‘down’/inaccessible.
Priority Level 2:
Operation of the technology is severely degraded.
Priority Level 3:
Certain non-essential features of the technology are impaired.
Priority Level 4:
Low priority queries – Password resets

Ingenium operates a 24-7 Help Desk, who will look to resolve all Priority Level, 3, 2 and 1 issues within 2 business days, 1 business day and within 2 hours respectively.

All Priority Level 4 issues will be sent to our Customer's to resolve.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
Audio: We use sound to improve user accessibility. When a user receives a new message or their place in the que moves up, we signal this with a particular sound.
Aria-label: Our web-chat uses aria-labels on elements that don't have enough descriptive text For example: ‘Close the webchat’ is better than ‘Close’
Onsite support
Yes, at extra cost
Support levels
1st line customer support
Any issues/faults with the Ingenium technology which are defined as:
Priority Level 1 - the platform is down or inaccessible or
Priority Level 2 - the operation of the platform is severely degraded, or non-business critical components of the service are not operational should be escalated to the Ingenium Help Desk either by telephone or via the platform (subject to availability). Our Help Desk will look to resolve all Priority Level 1 or 2 issues within the following timeframes:

Priority Level 1: 2 hours
Priority Level 2: Within 1 business day

All system support is covered within the license fee payable by customers.

Telephone support will be available Monday-Friday, 9am to 5pm.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Ingenium.net incorporates a series of built-in wizards and templates which make using the software, simple, easy and straight forward for users.

The platform also includes a help-library and tutorials that are designed to support and encourage self-learning. Customers can request training from Ingenium either over the web or face to face for an additional cost.
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
At the end of any contract period, Ingenium will provide all platform users with sufficient time, during which they will still be able to login to the platform and complete any necessary actions/transactions.

We will not charge customers a fee for exiting a contract.

We propose passwords for Senior platform users remain active for a period of 30 days after conclusion of contact, and 14 days for all other platform users.

Ingenium will create a denormalised SQL server database with all user, company and transactional data, which will be provided to customers on an encrypted disc.
End-of-contract process
Upon receipt of notification from a customer that they wish to terminate and/or not extend their contract with Ingenium, all data will be transferred back to the customer in a format agreed during the exit process

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None.
Service interface
No
API
Yes
What users can and can't do using the API
Ingenium’s API Gateway enables us to configure connections to any third party system so that our customers can integrate to any other systems that support API connections
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Ingenium’s ‘no code’ platform enables every aspect to be customised and most customisation is supported by configuration tools that do not require technical skills to use so that our customer’s superusers can make many routine configuration changes to processes that can evolve as requirements change. We can also support bespoke code where necessary with fortnightly releases that undergo automated testing (without creating a branch to the source code)

Scaling

Independence of resources
Each customer will be provided with their own instance of the Ingenium platform that they will be able to customise accordingly.

Ingenium will ensure secure, reliable network performance for all customers.

From a technical support perspective, customers will be provided with be assigned a dedicated technical support account manager.

Analytics

Service usage metrics
Yes
Metrics types
Ingenium can provide customers on request, with management information pertaining to system usage.

Customers will be able to view and manage within the platform itself, the issue and allocation of platform licenses, based on the current usage of the platform by users
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Users may export their data via the reporting section of the tool, into a series of pre-defined Microsoft Excel reporting formats
Data export formats
  • CSV
  • Other
Other data export formats
  • Microsoft Excel
  • PDF
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Ingenium will aim to provide customers with a 24/7 accessible service, excluding emergency maintenance windows (if taken during hours of 5am-8am GMT) weekly maintenance windows, and extended maintenance windows.

We would look to provide customers a system uptime of greater than 95%. Failure to achieve this, will result in customers being provided with service credits
Approach to resilience
Available on request
Outage reporting
Email Alerts.

Customers will receive email alerts notifying them of any system outages, whether planned or unexpected. In relation to planned outages, these will be communicated to customers on their home screen, when they login to the platform

Identity and authentication

User authentication needed
Yes
User authentication
2-factor authentication
Access restrictions in management interfaces and support channels
All system access is permission based. The process for assigning and changing user permissions will be agreed with Customers as part of the Ingenium.net implementation process.
Access restriction testing frequency
At least once a year
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Ingenium's, Information Security Management System (ISMS) has processes for all governance and security aspects, including staff training, data protection, data transfer, hardware and access procedures.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Ingenium and its supporting infrastructure is governed by a strict change control policy and procedure. These controls are audited by a SSAE 16 audit to validate our operating effectiveness. Changes are assigned a risk category and are tested thoroughly by following a formal testing methodology.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Ingenium conducts internal and external weekly vulnerability scans. Vulnerabilities are rated on criteria, e.g. internally/externally facing, age, ease of exploitation, etc. The rating determines the correct active to be taken.

Our security team scans for internal, external, credentialed and non-credentialed vulnerabilities and delivers a list of vulnerabilities with a defined risk level. Our IT team patches systems based on vendors' patch cycles throughout their lifetime. Once our security team communicates vulnerabilities, the IT team works to remediate, testing in the staging infrastructure when possible, and deploying during the next suitable window
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Ingenium follows NIST Incident Response Lifecycle for security incidents, whereby, known vulnerabilities and secure configurations are scanned to identify any potential weaknesses
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Ingenium follows NIST Incident Response Lifecycle for security incidents, whereby, known vulnerabilities and secure configurations are scanned to identify any potential weaknesses

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1500 per instance per month
Discount for educational organisations
Yes
Free trial available
No

Service documents

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