Collabco

myday

myday is a platform to realise your digital campus, delivered to your users through a branded, personalised mobile app and next generation web portal experience. myday provides a gateway to all of your online services.

Features

  • interactive user portal
  • personalisation
  • targeted information
  • mobile app
  • analytics
  • signposting
  • quick to implement
  • simple effective layout

Benefits

  • access service from a single portal
  • push key notifications to users
  • notify users when data changes
  • targeted and personalised content
  • improve engagement participation
  • gather feedback on service usage
  • advertise key services
  • understand usage through analytics

Pricing

£3000 per instance per year

  • Education pricing available

Service documents

G-Cloud 10

859649230954027

Collabco

Sales

0845 050 7380

ideas@collabco.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Upgrades to our platform are fortnightly, scheduled for early morning, UK time.
System requirements
  • Internet Access
  • Optional Sync Server requiring Windows and SQL Licenses

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Critical – 1 Hour
High – 4 Working Hours
Medium – 8 Working Hours
Low – 16 Working Hours

Monday to Friday 9 - 5 (4:30 Friday)
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Response Times
 Critical – 1 Hour
 High – 4 Working Hours
 Medium – 8 Working Hours
 Low – 16 Working Hours
Severity Definition
“Critical” will apply to live production use where the myday service is unavailable to the entire user population.
“High” will apply to live production use where the myday service is unavailable to a subset of users, a subset of the service or performance issues.
“Medium” will apply to production use where all or part of the myday service is unavailable or underperforming.
“Low” will apply to all other cases including non-production environments.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started On-boarding consists of on-site training session comprising:
Front End configuration
Connector configuration
Database configuration
Theming and Branding

Documentation is available at https://help.mydaycloud.com to administrators.

Ongoing on-boarding support is provided remotely for 90 days.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction As the data myday stores is a duplicate of existing data, the extraction of data is not a requirement of our solution.
End-of-contract process A customer is required to give notice and we will terminate their agreement and tenancy within 30 days. There is no charge for termination.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Other than the screen size the following features are available:
Offline Access
Native push notifications
App remains signed on between sessions
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing We have worked with a number of University teams to test the user experience and regularly test with screen readers on both Windows and Apple Mac devices.
API No
Customisation available Yes
Description of customisation Myday is ultimately a framework so customisation for an admin takes the form of:
Dashboard creation
Tile layout, colour and type
Theme adjustment
Logo upload
Targeting of dashboards, tiles, content, bookmarks and themes
Selection and configuration of connectors for data retrieval
Configuration of database tables and views including sync schedule

Users may personalise the dashboard tile layouts, colours and template. Theme selection may also be available depending on the customer configuration. Tiles may optionally be removed by the user.

Scaling

Scaling
Independence of resources Myday was and is built as a cloud service ensuring that it takes advantage of the Microsoft Azure platform's auto scaling features.

Analytics

Analytics
Service usage metrics Yes
Metrics types Login Time
OS/Browser/Device Type
Screen size
Username

All impressions and navigations are logged and summarised in a built in dashboard.
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach This is not a feature of our product.
Data export formats Other
Other data export formats HTML
Data import formats Other
Other data import formats HTML

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Myday is hosted on Microsoft Azure which has a 99.9% availability SLA. myday is provided with a 99.8% guarantee.
Approach to resilience Myday is built on the Microsoft Azure services to be geo-located between two datacentres. Full details can be found on Microsoft's website.
Outage reporting Via https://status.mydaycloud.com which can be subscribed to for
- email alerts
- RSS

Identity and authentication

Identity and authentication
User authentication needed No
Access restrictions in management interfaces and support channels Management and support access is restricted through role based access control.
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Whilst the principles of ISO 27001 are applied, Collabco are not currently certified.
Information security policies and processes Collabco has an internal Data Protection and Data Security policy which follows much of the OWASP guidelines.

Policies are reviewed on a regular basis and staff are inducted and reminded of their commitment to follow each policy at regular intervals.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All components are managed through a single portal used as part of the Microsoft Azure service. Changes are assessed during development and testing using OWASP principles.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Threats are identified during regular mobile and web penetration tests. If critical or high vulnerability threats were identified (none to date) these could be patched system wide within a few hours.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Through testing processes and reviewing of access logs. Our process dictates that a director level investigation is carried out. Any incident of this nature would be treated as critical and be dealt with 24/7.
Incident management type Supplier-defined controls
Incident management approach Incidents are reported on https://status.mydayloud.com during and after any outage related incidents. Reports are issued following issues via a mailing list of primary contacts.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £3000 per instance per year
Discount for educational organisations Yes
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Terms and conditions document View uploaded document
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