Unifii Ltd

ServiceNow ITSM modular deployment

Accelerated ServiceNow process implementation by a highly experienced, client-side team that takes responsibility for end-to-end delivery. This is not a ‘quick start’, rather accelerated, modular delivery of standard processes into production. End-to-end delivery expertise coupled with transition management experience ensures maximised value with minimised risk.

Features

  • Ownership of process & technical delivery
  • Client-side team, delivered & operated the processes in real life
  • Deep experience in complex process integrations & automation
  • Modular approach to allow clients to mature over time
  • Ready-to-go Service model, aligns to CSDM
  • ServiceNow ITSM, ITOM, CSM, ITAM
  • Extensive experience transitioning processes/tools in high-volume environments
  • Full ITIL process coverage, delivered by Elite ServiceNow partner
  • Covers Project Management, process/data design, Service Architecture, transition design
  • ServiceNow implementation toolkit

Benefits

  • Accelerated time to value
  • Comes with pre-built functional/data requirements, ready to be enhanced
  • Ensures focus on the complex challenges not the basics
  • Data driven platform management, easier to administer
  • Reduced risk in process & toolset replacement
  • Ready-made process documentation & training material
  • Delivered by a SME that understands how to operationalise processes
  • No endless white board sessions
  • Delivered by a team of permanent staff, not contractors
  • Data driven implementation approach

Pricing

£5,000 to £35,000 a unit

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@unifii.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

8 5 9 0 5 4 3 6 7 4 3 8 6 0 4

Contact

Unifii Ltd Unifii
Telephone: 020 3961 6001
Email: info@unifii.co.uk

Planning

Planning service
Yes
How the planning service works
Using model plans, requirements and data structures, Unifii take clients from initial kick-off to walk-through in a matter of weeks rather than months.

Our models are based on real-world delivery experience and are used to accelerate time to production not to dictate solution.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
ServiceNow

Training

Training service provided
Yes
How the training service works
Unifii provides train-the-trainer style training in the implementation as delivered.

Unifii also provides bespoke ServiceNow training courses
Training is tied to specific services
Yes
Services the training service works with
ServiceNow

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Unifii have extensive experience of moving clients from on-premise installations of BMC Remedy, Assyst, HP Service Manager etc.

Our model transition plans are used as a basis for each transition and tailored to clients' unique requirements.

Phased or big bang, the choice depends on each clients' business environment, tooling history and timescales, managing risk is what is important.

Managing business change is always the hardest element in delivering ITSM change, Being client-side by background, Unifii understands this and fully supports each client through this.
Setup or migration service is for specific cloud services
Yes
List of supported services
ServiceNow

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
Yes
Security services type
Security incident management

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by a third-party organisation
How the support service works
Unifii provides post go-live support for a set period as part of each implementation.

We also provide a support Managed Service as a seperate G-Cloud offering.

Service scope

Service constraints
Post go-live support is typically provided on-site for the first few days, then remotely.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Typically same day for post go-live support. Full support Managed Service is available as a seperate G-Cloud offering.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
2 weeks post go-live support

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Pricing

Price
£5,000 to £35,000 a unit
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@unifii.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.