Myorb Limited

Primary, Secondary Care & Social Care Administration - myOrb

Built for GDPR-compliant team communication through permissioned access to information, collaborative myOrb spaces enable teams to store, share, and display all of their information including medical imaging in one private, securely encrypted and compliant service on any device, with a full audit trail.

Features

  • Spaces - Private, GDPR compliant workspaces for staff
  • Communicate - Spaces contain Email, Chat & Comment features
  • Collaborate - Spaces contain Notes, Comment & support documents
  • Dictation - Spaces can record audio and video notes
  • Share - Spaces instantly share anything with staff members securely
  • Team - Host up to 1000 staff members per Space
  • Store - Upload & display any file, link or DICOM
  • Remote Access - Accessible on any device, anywhere
  • Audit Trail - Activity tracking to ensure total visibility
  • Role-Based - Tailored interface and access per user

Benefits

  • Easily manage policy, compliance and governance documentation
  • Improve productivity by seamlessly communicating & collaborating with anyone, anywhere
  • Minimal local hardware requirements & zero capex
  • Visually intuitive and user-friendly eliminating any learning curve
  • Scalable & robust infrastructure maximising performance and uptime
  • 256-bit encryption of data E2E & at rest
  • HL7, FHIR & SNOMED CT for interoperability of data
  • Eliminate FAX & reduce paper documentation

Pricing

£7 to £20 per user per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11

858862881339024

Myorb Limited

Tirath Bansal

07970937835

tirath@myorb.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to MyOrb connects to any vendor's PACS via a routing, translation, compression and encryption DICOM appliance, enabling PACS mirroring and simple, borderless medical image sharing. Using HL7/FHIR myOrb is fully compatible with any RIS/EHR/Message Exchange.
Cloud deployment model Public cloud
Service constraints MyOrb services are provided to users on a 99.98% uptime. Downtime for maintenance windows is rarely required. In the instance it is found necessary, notification will be provided for users with ample warning.
System requirements
  • Stable Internet connection
  • Access to an HTML 5 browser such as Google Chrome
  • Devices used maintained with anti-virus and relevant security policies

User support

User support
Email or online ticketing support Email or online ticketing
Support response times User requests for support are acknowledged within 1 hour of receipt, Monday-Friday, 9am-6pm, excluding national UK holidays, and 10am-3pm on weekends.

In cases where support is determined to be of level 2 or 3 significance, support is provided accordingly.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Telephone and online support is included to support users 24/7, 365.

Primary Support Level

1. Determining the users need for support.
2. Tracking support from initial user contact until resolution.
3. Accordingly verifying the initial level of severity.
4. Comparing against known problems and their solutions.
5. Aiding user in executing resolution; implementing solutions where necessary.
6. Separating, confirming and reproducing unknown user issues.
7. Evaluating resolutions to unknown problems.

8. Heightening severity level to secondary support level if needed whilst informing user of changes.

Secondary Support Level

1. Verifying problem severity.
2. Analyse and investigate the issue (s) nature.
3. Provision of resolution using known solutions.
4. Notifying third support level engineers of unknown problem if necessary.
5. Hot fix delivery to user.
6. Assisting with resolving further complex use problems.
7. Informing user of status changes.

In addition to the above (and if required), on-site training is provided at a rate of £500 - £750/day.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started MyOrb provides users with user-friendly summaries and detailed user on-boarding manuals designed to make the onboarding process as simple as possible.

Additionally, in-app support is provided via the step-by-step introductory walkthrough video.

Further guidance can also be found in-app via the extensive help section.

If necessary, custom training sessions (in the form of online tutorials) can be provided upon request.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Users can manage and download all of their information via their account management console. End of contract extractions can be managed with local IT teams upon request.
End-of-contract process Notices to the users will be sent out periodically on the lead up to the end of a contract to make sure they have downloaded and deleted all of their data. Any data remaining at the end of the contract will be notified to the users and local IT.

Any data that has not been deleted or downloaded by the users at the end of the contract can be extracted and a copy provided to the contract manager if required. The whole process is managed closely with the contract manager and the local IT team to ensure nobody's data is lost.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service N/a
API No
Customisation available No

Scaling

Scaling
Independence of resources MyOrb uses an autoscaling model that monitors and automatically adjusts server capacity based upon user demand, thus optimising performance.

Analytics

Analytics
Service usage metrics Yes
Metrics types GB of storage used and storage remaining.
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Users can download information directly from within spaces if they have the relevant permissions.

Users also have a manage storage option for mass extraction of data.
Data export formats Other
Other data export formats Data will be downloaded in the format it was uploaded
Data import formats Other
Other data import formats Data can be uploaded in any format

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability 99.98%
Approach to resilience Confidential. Available upon request.
Outage reporting Email Alerts.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Access to management interfaces and support channels is restricted through password protected role-based logins. That is, application administrative and assistance access is limited to those specific registered users, and any further users the client(s) themselves permit.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for Between 6 months and 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 6 months and 12 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Through our infrastructure provider (AWS), done with Certify Point
ISO/IEC 27001 accreditation date 11/12/2011
What the ISO/IEC 27001 doesn’t cover No exclusions
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date January 2017
CSA STAR certification level Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover All AWS related services are included
PCI certification Yes
Who accredited the PCI DSS certification Smart Debit
PCI DSS accreditation date 30/08/2017
What the PCI DSS doesn’t cover N/a
Other security certifications Yes
Any other security certifications
  • ISO 9001 (AWS)
  • ISO 27001 (AWS)
  • ISO 27017 (AWS)
  • ISO 27018 (AWS)
  • SOC 1 (AWS)
  • SOC 2 (AWS)
  • SOC 3 (AWS)

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISO27001. ISO9001. ISO27017. ISO27018. CSA. SOC1 SOC2 and SOC3 through our infrastructure provider

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach MyOrb uses the Github System for configuration management of source code. All application change development is managed on a siloed principle, before deployment to a complete staging environment with full roll-back capability. A full assessment is comprised of tests for all known web application vulnerabilities using both automated and manual tools based on the OWASP test principles. Once a new release is resilient and performance is validated - with security sufficiently stress tested - deployment to live cloud is implemented.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Threats and vulnerabilities are identified through constant monitoring 24/7:
- Categorising vulnerability into groups
- Scanning assets for known vulnerabilities
- Ranking risks of said vulnerabilities
- Emergency patches are done within hours depending on the nature of the issue with appropriate quality testing performed to ensure the stability of myOrb.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Realtime monitoring is in place to monitor potential compromises, wherein Amazon Web Services communicates information regarding data breaches, should they arise.

Escalation processes are in place once any compromise is identified.
The degree of compromise will determine resource allocation and urgency of response. In most cases any compromise will be addressed immediately.
Incident management type Supplier-defined controls
Incident management approach MyOrb follows incident management processes designed to comply with the US HIPAA (UK Version) guidelines. Workflow is in place for:
- Conducting risk assessments for discovered security incidents.
- Notifying clients in the event a security incident occurs.
- Revising our annual Security Risk Analysis and Risk Management Plan as necessary.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £7 to £20 per user per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Access to a free trial account including full app functionality. Access is provided for a predetermined time period, usually one month.

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
Return to top ↑