Fordway

Desktop as a Service Premium from Fordway

Fordway Desktop as a Service DaaS Premium is architected to meet OFFICIAL/IL2 for Government users to access their corporate desktop from anywhere. DaaS provides shared Remote Desktop Services, persistent Virtual Desktops (VDI), locked down full client PCs or tablets or any required combination of these.

Features

  • Managed, personal VDI or hybrid desktop types
  • Windows, MacOS, iOS, Linux, ChromeOS and Android devices supported.
  • DesktopAV as standard, with optional intrusion detection service (inc SecurePlus).
  • Microsoft Office 365 integration
  • 24x7 Proactive Incident Management and service availability monitoring
  • Optional Multi-Factor Authentication (included in SecurePlus)
  • Optional per session user monitoring (included in SecurePlus)
  • Optional end user Service Desk and support
  • Optional data at rest encryption on managed desktops (included SecurePlus)
  • OS and application patching included

Benefits

  • Meets the needs of any organisation’s end-user computing (EUC) requirements.
  • Fordway can manage the complete project lifecycle, design to migration
  • Office365 integration to enable collaboration and communication across multiple devices.
  • Highly secure and compliant platform, achieves OFFICIAL security mandates
  • Optional connectivity to UK (PSN) and NHS N3/HSCN network
  • Optional integration with Fordway’s Identity and Authentication Management Service
  • Device OS and application patching service included
  • No client software required for Personal/VDI desktop option
  • 24x7x365 service availability, manned support and monitoring
  • Scales to over 10,000 concurrent desktops

Pricing

£25 to £75 a user a month

  • Free trial available

Service documents

Framework

G-Cloud 12

Service ID

8 5 8 6 6 6 0 8 0 7 2 0 4 5 3

Contact

Fordway

Richard Blanford

01483 528200

tenders@fordway.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
The service runs active/active across two datacentres. There is no requirement for planned downtime of the underpinning service infrastructure, it is available 24x7x365. Due to operating from a fully resilient and virtualised environment there is no requirement for planned downtime of the underpinning IaaS infrastructure, each quarter Fordway reserve the right to invoke a 4 hour maintenance window, a maximum of two of these can be invoked per datacentre in any rolling year.
System requirements
  • Connectors for Active Directory, Office365, AWS, Salesforce, all Web services
  • Connectors for LDAP, SAML, WS-Auth, Oath,
  • Data import from multiple authoritative sources
  • Customer OS and application licences required for Gold image
  • End user device not included, can be provided with service

User support

Email or online ticketing support
Email or online ticketing
Support response times
P1, 1 hour response 24 x 7
P2, 2 hour response 24 x 7
P3, 2 hour response 12 x 5
P4, 4 hour response 12 x 5
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
None
Onsite support
Yes, at extra cost
Support levels
Fordway DaaS is a fully resilient service which offers 99.95% availability. Fordway provide a standard SLA that details response times which can be tailored to customer needs. Fordway DaaS users receive 24 x 7 support for P1's and major incidents, core support for non critical or service impacting issues is 7.00am to 7.00pm weekdays (UK time)
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Fordway have an on-boarding process for this service as it requires detailed configuration information and implementation of interfaces. The on-boarding process will be subject to a project framework in which full testing, pilot and handover will be tasked. This will include training of users and system administrators. Process requirements are detailed in the Service Description.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Fordway have an exit procedure where we work with the customer to exit or migrate away from this service, depending on the configuration of the solution. This exit procedure will include data, performance statistics and service records as described within the contract along with any associated costs. Process requirements are detailed in the Service Description.
End-of-contract process
Fordway have an exit procedure where we work with the user to exit or migrate away from this service, depending on the configuration of the solution. This exit procedure will include data, performance statistics and service records as described within the contract along with any associated costs. Process requirements are detailed in the Service Description.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None for normal operation and authentication, applications may not appear the same of mobile devices due to screen size, layout and formatting.
Service interface
No
API
Yes
What users can and can't do using the API
Users can not set up the service for themselves or other users, this requires approved customer service administrators with enhanced privileges. Users can change their details and request approvals through the portal plus raise incidents and make service requests.
API documentation
No
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The customer can specify whichever applications they require to be packaged and deployed into the DaaS service. Access to specific applications by users is controlled and administered by the customer administrators.

Scaling

Independence of resources
Each client has a dedicated environment with reserved capacity aligned to their organisational requirements and use, plus the ability to access spare capacity for elasticity and meet temporary burst requirements.

Analytics

Service usage metrics
Yes
Metrics types
Metrics available include:
Minimum and maximum user connections per period
Which authentication connectors are used per user and in total
Logon timings and audit trail of user activities
Performance and availability of service
The service is based on an underpinning database that can provide defined usage metrics against information held
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Users can export their data on request and in an agreed format depending on their requirements
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • Native application file format
  • Export to OneDrive, Dropbox or other hosted file storage
  • Export to portable hard disk
  • AWS S3, AWS File, AWS Glacier
  • Azure Blob storage, Azure Files
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • Native application file format
  • Azure Blob storage, Azure files
  • AWS S3, AWS files
  • Portable hard disk
  • OneDrive, Dropbox or other hosted file service

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks
Disclosed on request
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection within supplier network
Disclosed on request

Availability and resilience

Guaranteed availability
Fordway provide a standard SLA with availability of 99.9% measured annually; 99.8% any quarter. Fordway recompense users with a credit of 2.5% of the monthly service contract value for each working hour the service has not met the SLA up to a maximum of 20% of the monthly service charge
Approach to resilience
All elements of the service are operated and secured to ISO27001 under Fordway’s existing certification. Fordway DaaS is hosted and runs active/active across our two datacentres on Fordway's PSNSP Accredited PaaS service which meets OFFICIAL classification and has optional additional controls to meet OFFICIAL-SENSITIVE. Public Sector customers can access the service over the PSN; NHS clients over N3/HSCN. Both types of network connectivity are resilient across Fordway’s two datacentres.
Outage reporting
The service provides service updates which are notified into the client dashboard in their portal and can be configured to send email alerts if desired. If Fordway's optional Cloud Service Management is added to DaaS the customer will have a nominated Customer Service Delivery Manager for incident and request management and notification. The service operates under Fordway's standard SLA and any service outages will be reported as per the SLA which can be tailored to the customer's requirements.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
None
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users receive audit information on a regular basis
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
ISOQAR
ISO/IEC 27001 accreditation date
14/03/2019
What the ISO/IEC 27001 doesn’t cover
Statement of Applicability disclosed on request
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • Cyber Essentials
  • Cyber Essentials Plus
  • PSN Service Provider (PSN-SP), PSN accredited service
  • Pan Government Accreditation to OFFICIAL/OFFICIAL-SENSITIVE
  • NHS IGSoC for N3/HSCN certification
  • GCLOUD Assured
  • PAS555

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
These are defined and audited as part of Fordway's ISO27001 certification, with regular senior management review. Details and supporting documentation will be made available on request.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Fordway change and configuration process aligns with ITIL v3.0 and ISO27001 and ISO20000
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Fordway's risk management aligns with ISO27001
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Fordway's security incident and event monitoring conforms to ISO27001 and DPA requirements. Any incident will be assessed for risk and prioritised accordingly.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Fordway incident management process complies to ISO27001:2013 and aligns to ITIL best practise and ISO20000. Incident management and reporting is defined within Fordway's standard SLA and tailored to customer requirements.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • Public Services Network (PSN)
  • NHS Network (N3)
  • Health and Social Care Network (HSCN)

Pricing

Price
£25 to £75 a user a month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Trial offered for up to 30 days for maximum 5 users. Customer to provide any necessary application licences on top of included desktop OS licence.

Service documents

Return to top ↑