Mobilise Cloud Services Ltd

AWS Managed Service

As an AWS Managed Service Provider (MSP) and AWS Managed Services Partner (AMS), Mobilise has passed Amazon’s stringent audit process to become certified in delivering unparalleled service to customers.

The managed service covers all core IT infrastructure components, ensuring critical business services remain available whilst delivering cost savings.

Features

  • Service desk – change/problem/incident management.
  • Customer Obsession – delivering reviews and satisfaction surveys.
  • Cloud Centre of Excellence – delivering innovative solutions improving services
  • AWS Well Architected Partner – delivering expert, approved solution capabilities.
  • Enablement through DevOps: automating build, test, deployments using CICD pipelines
  • Infrastructure and Application Migration capabilities to transition services to AWS.
  • Security Event Management
  • 24x7 Next Generation Monitoring & Alerting.
  • Full services of the underlying platforms are available.
  • 24x7x365 coverage

Benefits

  • AWS Managed Service Provider (MSP)
  • Business Health & Management successfully audited by Amazon
  • AWS Well Architected Partner: approved to deliver expert solution designs
  • DevOps and Migration capability successfully audited by Amazon
  • Security Processes successfully audited by Amazon
  • Recognised as a Next Generation Service Management Capability by Amazon.
  • AWS Managed Service Partner (AMS)
  • Security vetted, UK based team: over 90% engineers AWS certified
  • ISO27001 security and ISO9001 quality certified service
  • ITIL aligned best practice processes

Pricing

£0 a server a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at james.carnie@mobilise.cloud. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

8 5 8 5 8 2 2 1 7 2 8 3 1 1 0

Contact

Mobilise Cloud Services Ltd James Carnie
Telephone: 07817317694
Email: james.carnie@mobilise.cloud

Planning

Planning service
Yes
How the planning service works
Mobilise AWS Certified architects will work with the customer to:
Design a managed service – gathering requirements, budget for the operational service, service targets and other key factors to design an efficient, suitable and cost-effective managed service offering. Mobilise will also determine what the customer wants to maintain in house, and what they need help with to ensure a tailored service is delivered.
Mobilise will determine specific needs of the customer such as:
• Increased service availability,
• Proactive management,
• Capacity and cost management,
• Predictability of costs,
• Easily extend existing infrastructure,
Planning service works with specific services
Yes
Hosting or software services the planning service works with
Amazon Web Services

Training

Training service provided
Yes
How the training service works
Full enablement of client teams on site, from design and architecture to devops implementation.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Mobilise will work with the customer to design and deliver a migration to the cloud for agreed services.
• Application landscape review and agreed approach for each application (move, leave, transform).
• Agile migration plan, based on agreed deliverables.
• Migration, using a range of toolsets and approaches.
• Tests and acceptance checkpoints throughout the activity.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Each service has a range of QA and performance KPIs agreed, monitored and measured.

Security testing

Security services
Yes
Security services type
  • Security risk management
  • Security design
  • Security testing
  • Security incident management
Certified security testers
Yes
Security testing certifications
Other
Other security testing certifications
CISSP

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
How the support service works
As an AWS Advanced Consulting Partner, AWS Public Sector Partner and AWS Well Architected Partner - Mobilise are expertly placed to deliver certified design, build and support services. Mobilise provide 24x7x365 support cover from their ISO27001 UK based Service Desk using security cleared (SC), certified engineers. Mobilise are also an AWS Managed Service Provider having completed an independent audit of services (1 of only 9 UK companies to achieve this).

A platform should be able to automatically recover from disaster, which is why our solutions are designed for failure: Mobilise run production support services and understand the requirements of a secure, production capable, platform and service design. From the Mobilise service desk, engineers are able to perform incident, change and problem management inline with customers ITIL requirements. Our engagement leads drive customer obsessions to ensure SLAs, KPIs and service reviews are frequently conducted and offer constructive feedback.

Our standard approach to tokenising our deployment & configuration templates (infrastructure as code) ensure they can be re-used for multiple environments and have security at the core of their designs. The Mobilise Cloud Centre of Excellence strives to deliver standards and processes, cost savings using new technology and innovative change to improve service.

Service scope

Service constraints
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
15 mins
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Support is provided 24x7 across all aspects of the service.

Different levels of support are provided against different components and user requirements. Tiers of pricing are available for each service level (sandpit, development, non-production, production 8-6, production 24x7).

Support can be provided on site, with dedicated staff, or from remote support operations centre with cloud engineers and technical account managers.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£0 a server a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at james.carnie@mobilise.cloud. Tell them what format you need. It will help if you say what assistive technology you use.