Centerprise International Ltd

Centerprise Managed Device as a Service

Access to the latest devices, wrapped in compelling value-add services, delivered via a flexible subscription model.

Features

  • Full Disk Encryption
  • Endpoint Protection
  • Hardware Warranty
  • Service Reporting
  • Imaging and Deployment
  • Asset Disposal
  • Asset Labelling
  • Anti Malware

Benefits

  • Flexible contracts with choice of term from 18 months
  • No proprietary software so no new system change
  • Streamlined deployment harnessing latest automation
  • Natively secure powered by the latest operating systems
  • Optional addition of Sophos Endpoint Protection
  • Supported by UK-based experienced technical support team

Pricing

£6.00 to £10.00 a device a year

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tendersteam@centerprise.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

8 5 8 2 2 9 8 4 3 2 4 6 2 0 7

Contact

Centerprise International Ltd Tenders Team
Telephone: 01256 378 000
Email: tendersteam@centerprise.co.uk

Service scope

Service constraints
The number of supported users, network locations, resilience options and security features are variable depending on the final options chosen, in order to fit with buyer requirements. Not all features are available for each chosen option or chosen device type.
The service makes the assumption that suitable rack space, power, cooling and structured cabling is in place.
System requirements
  • IP Address Ranges for existing internal & external networks
  • Physical space, power and cooling
  • Endpoints that can support 5Ghz WiFi
  • Suitable user directories to support user group management
  • Appropriate servers exist to run RADIUS services

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support is provided Monday to Friday, 08:00 - 18:00.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
No
Onsite support
Onsite support
Support levels
We provide a first line support telephone number, email ticketing support and online ticketing support - all of which are supported by our second and third line resolver groups. Questions are responded to on a priority basis. Our user can manage status and priority of support tickets as well as accessing our technical support team via email or online portal. All our support levels are charged at the same rates. Our architects, consultants and technical support teams are wholly dedicated to ensuring the infrastructure supporting your applications and data are implemented and maintained to ensure peak performance
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Working with Centerprise, our Solution Engineers work with customers to design a Managed LAN service which is tailored to the customer’s needs. Migration and project managed deployment enables a smooth transition to the new service. Technical Account Managers are on hand to provide walkthroughs of the management interfaces and web-based Monitoring GUI.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Centerprise will deliver the defined dataset back to the Customer at the termination of the contract in the agreed format set out in the Call Off Contract.
End-of-contract process
Prior to the service termination date following written a contract termination notice served on either party, Centerprise will work with the customer to confirm that all accounts and resources will be deleted. We can assist with migration of the data as a chargeable professional services engagement. Off boarding of all instances' data and resources would be the responsibility of the customer.

Using the service

Web browser interface
No
API
No
Command line interface
No

Scaling

Scaling available
No
Independence of resources
Centerprise operate a Capacity Management process that reviews the capacity of various core elements. Once 80% capacity is reached on any element, planning commences to increase capacity.
Usage notifications
Yes
Usage reporting
Email

Analytics

Infrastructure or application metrics
Yes
Metrics types
Other
Other metrics
  • Users
  • Moves and changes
  • Incidents
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
What’s backed up
Configuration Data
Backup controls
Users select the frequency and retention from a range of options available from our Product Catalogue.
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Supplier controls the whole backup schedule
Backup recovery
Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
We guarantee 98.5% uptime on our services delivered to Customers. Specific guarantees with SLA information are listed in the Service Definition document.
Approach to resilience
This can be made available upon request.
Outage reporting
Email
Phone

Identity and authentication

User authentication
Username or password
Access restrictions in management interfaces and support channels
When a ticket is raised via phone, customers will always be asked to authenticate themselves using a series of security questions unique to them. Usernames and passwords are used to restrict access to customer facing portals for Centerprise systems. Role based access control (RBAC) is used to define user access rights within Centerprise systems.
Access restriction testing frequency
At least once a year
Management access authentication
Username or password
Devices users manage the service through
Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Alcumus ISOQAR
ISO/IEC 27001 accreditation date
24/06/2008
What the ISO/IEC 27001 doesn’t cover
The certification covers all Centerprise products and services.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
SecurityMetrics
PCI DSS accreditation date
10/11/2018
What the PCI DSS doesn’t cover
PCI DSS certification applies to Centerprise.
Other security certifications
Yes
Any other security certifications
Cyber Essentials Plus

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Cyber Security Essentials Plus
PCI DSS
Information security policies and processes
The Information Security Management System (ISMS) is intended to be an enabling mechanism for information sharing, for electronic operations, and for reducing information-related risks to acceptable levels. The scope of the ISMS covers all Centerprise information assets associated with the provision of the service. The ISMS is subject to continuous, systematic review and improvement. Centerprise has established a top-level Information Systems Management Forum (ISMF), chaired by the CEO that includes the Information Security Officer and other management staff or roles to support the ISMS framework and to periodically review the information security policy. This policy and all changes to this policy are subject to approval by the Centerprise CEO.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Centerprise have a strict Change management control policy in line with our ISO20k certification. The change process workflow can be summarised as follows: - 1 - Change creation; 2 - Two Stage Change Approval (Quality / Technical); 3 - Identification of affected customers 4 - Customer notification. 5 - Implementation
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Information regarding potential threats comes from a variety of sources primarily relating to our underlying operating system.
Critical vulnerabilities can be patched via a hot-fix process pushed to all servers automatically. Typically the time frame between identifying and remediation with 72 hours.
Protective monitoring type
Undisclosed
Protective monitoring approach
Centerprise have a defined protective monitoring process with includes a number of different methodologies and techniques. Due to the sensitive nature of the details of this process Centerprise do not make these details publicly available but they can be discussed on request. When a potential compromise is found it is reported to the Information Security Manager as set out in Centerprise's incident management policy. The Centerprise ISM is responsible for coordinating and managing the response within 24 hours.
Incident management type
Supplier-defined controls
Incident management approach
Centerprise's Incident Management process is based on ITIL principles, and provides 1st Line service desk support via phone and email. Standard resolution templates are used for common issues, and an ITSM tool provides audit trails and log of ticket volumes, categories etc. Due to the sensitive nature of the details of this process Centerprise do not make these details publicly available but they can be discussed on request.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
No

Energy efficiency

Energy-efficient datacentres
No

Pricing

Price
£6.00 to £10.00 a device a year
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tendersteam@centerprise.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.