XMA Limited

XMA Skuid (Salesforce managed package deployment)

Skuid allows companies and agencies to build user friendly applications on their existing systems, specifically Salesforce without having to write and maintain custom code. Skuid is 100% native to Salesforce and is delivered as a managed package or an AWS-hosted service.

Features

  • Low-code application development toolkit for Salesforce apps
  • Installed as a managed AWS service
  • Visual data modelling environment enables declarative development
  • Supports Salesforce custom/standard objects, SQL, REST APIs & oData
  • Logic framework enabling custom workflows and data operations
  • Drag-and-drop UI components multi-object on one page
  • 30+ components including grids, wizards and forms
  • Code extensibility with Javascript and HTML
  • Design System Studio define and apply custom UI styles
  • Supports Salesforce Sales/Service cloud, Community, Heroku

Benefits

  • Customise Salesforce apps to the way your users work
  • Streamline and digitise business processes faster and for less
  • Maximise Salesforce investment when technical resources constrained.
  • Accelerate projects to deliver user needs with little code
  • Adaptive data and logic capabilities beyond standard UIs
  • Accelerate projects so you can deliver user needs quickly
  • Tooling landscape with a unified composer for data, logic, UI
  • Branded experience with components styled to your design
  • Beautifully centralise everything users need in one place

Pricing

£13.26 a user a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@xma.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

8 5 7 6 3 7 4 5 9 0 0 5 8 9 1

Contact

XMA Limited Nancy Clayton-Schofield
Telephone: 0115 846 4000
Email: bidteam@xma.co.uk

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Skuid for Salesforce connects to Salesforce data source by default, but customers can optionally connect to other data sources such as AWS, Heroku Postgres SQL, Oracle, Microsoft Dynamics, and others as desired.
Cloud deployment model
Public cloud
Service constraints
Skuid for Salesforce runs on Salesforce as a managed package.
System requirements
Skuid for Salesforce runs on Salesforce as a managed package.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Depending on severity and priority between 1 - 4 hours. Coverage hours are 9AM-3AM CET from Monday-Friday
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Premium Support - 30% of software license ARR
Phone, email and ticket management support from M-F 3am–9 pm ET (9am-3amCET)
Five named contacts with support access to open cases by phone or email** using the
secure case management system
Accelerated response times based on service level goals (SLGs)
Named primary support engineer
Unlimited support cases
Escalation updates, actions, and management calls
Quarterly business reviews
Case management services from named primary Technical Support Engineer

Essential Support - 15% of software license ARR
Phone email and ticket management support from M-F 3am–9 pm ET (9am-3amCET)
Response times based on service level goals (SLGs)
Two named contacts with support access to open cases by phone or email using the
secure case management system
Case management services from a Skuid Technical Support Engineer
Quarterly open and closed case reporting
Assigned support engineer (from pool)
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Remote live training 2-4 days
In person training 2-4 days
Online self paced tutorials
Remote live workshops - 2 hours
Professional services geared toward teaching while building a solution
Regular webinars
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
All customer data is stored in data sources under the control of the customer and/or their partner and not in Skuid and is therefore available at the end of a contract.
End-of-contract process
A paid contract allows per user access to build and run Skuid applications. If a contract term ends and there is not renewal, then access to Skuid will be disabled.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Skuid allows you to develop responsive web apps that can run in a desktop or mobile browser.
Service interface
No
API
Yes
What users can and can't do using the API
Skuid provides an API to access Javascript objects and functions that can be used to interact with models, components, and other elements of Skuid. These APIs are an essential part of customizing Skuid with code—whether through snippets or custom components.

The Page XML API is a REST API for the development and distribution of Skuid pages. You can access your Skuid page’s XML programmatically through the Page XML API without going through the Page Composer.

Some use cases include:

Integrating your Skuid development process into an existing development workflow
Pushing Skuid pages to target orgs as part of a Continuous Integration/deployment process
Deploying individual pages into a target org. This method allows you to avoid using Page Packs and copying/pasting XML into new pages in the target org.
You can interact with the Page XML API by using your preferred development tool or by using skuid-grunt, a tool designed specifically for extending your development processes to Skuid pages.
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Skuid’s Javascript API can be used for customization such as creating snippets, and building powerful, custom Skuid components. Custom UI styling can also be created to adhere to design systems and custom design specifications. Custom branding is also possible.

Scaling

Independence of resources
Skuid is a managed package that runs on Salesforce. Salesforce provides the multi-tenant infrastructure.

Analytics

Service usage metrics
Yes
Metrics types
As a managed package on Salesforce, service metrics may be obtained through the Salesforce analytics tools. Custom solutions can also be developed for customers to report on service metrics.
Reporting types
  • API access
  • Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Skuid

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Other
Other data at rest protection approach
Skuid does not store any customer data, all data is resident on Salesforce servers.
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Skuid does not store customer data. Skuid stores meta data for applications.
Data export formats
Other
Other data export formats
N/A
Data import formats
Other
Other data import formats
N/A

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
Other
Other protection within supplier network
Skuid is dependent on Salesforce to provide the hosting infrastructure (hardware and software) as well as the operational, availability and security policies, processes and procedures for Skuid for Salesforce. All customer data is wholly resident on and is processed by Salesforce's infrastructure.

Availability and resilience

Guaranteed availability
Skuid for Salesforce runs 100% natively on Salesforce and is entirely dependent on Salesforce to provide the hosting infrastructure (hardware and software). Salesforce does not have a stated SLA but provides status of services here: http://trust.salesforce.com/trust/status/. Skuid for Salesforce does not have a stated SLA but provides status of services here: https://status.skuid.com/.
Approach to resilience
Skuid for Salesforce is 100% native managed package on the Salesforce Platform. Skuid relies on Salesforce for all infrastructure.
Outage reporting
Service status related information for Skuid on Salesforce is available via an online dashboard and portals managed by Salesforce (http://trust.salesforce.com/trust/status/) and an online dashboard managed by Skuid (https://status.skuid.com/).

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Admin functions are restricted by Salesforce permission sets.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
No audit information available
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • Skuid maintains a SOC2 Type2 on Skuid for Salesforce.
  • As a 100% managed package on the Salesforce platform
  • Kuid for Salesforce inherits all Salesforce Certifications
  • As stated here: https://compliance.salesforce.com/en

Security governance

Named board-level person responsible for service security
No
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Skuid maintains a SOC 2 Type 2 on Skuid for Salesforce.
Information security policies and processes
All policy enforcement is the responsibility of the Senior Director Technology Operations.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Design, development, review, testing, deployment. Full change management process available on request.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Threats are assessed on an ongoing basis via Github/Quay vulnerability monitoring, DAST, static code analysis, and various online resources such as US-CERT and NVD. Remediation timetable is determined by severity of the issue as it pertains to Skuids particular environment.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Monitoring is the responsibility of Salesforce.
Incident management type
Supplier-defined controls
Incident management approach
Skuid maintains an incident management policy and related process which includes: Defined reporting lines for internal and external users, steps for discovery, triage, working the issue and root cause analysis. Full policy and process available on request.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£13.26 a user a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Full capabilities for a limited time
Link to free trial
https://appexchange.salesforce.com/appxListingDetail?listingId=a0N30000009wyDjEAI

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@xma.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.