Jisc Services Ltd

Disaster Recovery as a Service

Disaster Recovery takes many forms depending on customer requirements, application limitations and service criticality. By using public cloud as a secondary site for DR you can eliminate data centre costs. Jisc’s experts work with you to understand your requirements and provide cost effective solution based on AWS or Azure.

Features

  • Azure or AWS based DR solution
  • Azure and AWS support with a single point of contact
  • Capable of hosting OFFICIAL information assets
  • Microsoft Cloud Solution Provider (CSP), Microsoft Gold Cloud Hosting Partner
  • Best-in-class technology advice, engineering and support
  • Expert assistance with all aspects of design and management
  • Monitoring and alerting of the DR status
  • Support for physical and virtual workloads
  • Microsoft Azure or AWS procured and managed on your behalf

Benefits

  • Focus on priorities while we manage Azure and AWS DR
  • Reduce costs only pay for Azure or AWS capacity used
  • Build failure resilient DR in multiple Azure or AWS regions
  • Deliver and support secure hybrid solutions using AWS or Azure
  • Delivered by skilled and experienced public cloud engineers
  • We work collaboratively with you to design your DR solution

Pricing

£400 to £1200 per person per day

Service documents

Framework

G-Cloud 11

Service ID

8 5 7 1 6 9 3 9 1 5 2 6 7 0 1

Contact

Jisc Services Ltd

Jisc helpdesk

03003002212

help@jisc.ac.uk

Service scope

Service constraints
None
System requirements
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
4 hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Jisc provides a default core service level intended to cover normal office hours with enhancements available as service options.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide a fully managed onboarding service.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
Data can be copied off customer VMs using SFTP or equivalent prior to contract end. Data can be extracted from databases using SQLDump or equivalent and then transferred as per above.
End-of-contract process
Service termination is defined as end of contract without transfer of services to a new provider or customer function. In this case, on Service termination Jisc will close and delete any Azure or AWS accounts, access controls and resources; off-boarding of instances and data is the Customer’s responsibility and should be completed prior to termination. Jisc can provide a managed migration path out from the tenant (working alongside your new provider or function). This would be created as a standalone project and incur rates and charges per the Jisc Cloud Migration service.

Using the service

Web browser interface
Yes
Using the web interface
Users can manage all aspects of the Azure and AWS services using the management portals.
Web interface accessibility standard
None or don’t know
How the web interface is accessible
Accessibility of the Azure management portal is maintained by Microsoft. Accessibility of the AWS management portal is maintained by AWS.
Web interface accessibility testing
Accessibility of the Azure management portal is maintained by Microsoft. Accessibility of the AWS management portal is maintained by AWS.
API
Yes
What users can and can't do using the API
All aspects of the Azure and AWS services can be managed using the API.
API automation tools
  • Ansible
  • Chef
  • Terraform
  • Puppet
API documentation
Yes
API documentation formats
HTML
Command line interface
Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
Using the command line interface
All aspects of the Azure and AWS services can be managed using the CLI.

Scaling

Scaling available
No
Independence of resources
The Azure and AWS hypervisors enforce memory and process separation between replicated virtual machines.
Usage notifications
Yes
Usage reporting
Email

Analytics

Infrastructure or application metrics
Yes
Metrics types
Other
Other metrics
Status of replicated VMs
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft Azure and AWS

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
No

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection within supplier network
VLAN VPCs

Availability and resilience

Guaranteed availability
99.9%
Approach to resilience
Azure and AWS services are delivered from multiple datacentres worldwide. When deploying customer DR services to Azure and AWS, Jisc will ensure that services span multiple availability zones (datacentres) to ensure service resilience.
Outage reporting
Public dashboards and email alerts.

Identity and authentication

User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Access to management interfaces and support channels is restricted through a combination of username and passwords, multifactor authentication, firewalling, IP restrictions, the use of bastion hosts as appropriate.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Certification International
ISO/IEC 27001 accreditation date
10 May 2015
What the ISO/IEC 27001 doesn’t cover
All Jisc activities related to the provision of this service are covered.
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
11 August 2015
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
All Jisc activities related to the provision of this service are covered.
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • Cyber Supplier to Government
  • CHECK
  • CESG PGA
  • Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Cyber Essentials
Information security policies and processes
Jisc is certified as compliant with ISO27001:2005 (Certificate CI/12868IS) by a UKAS accredited certifying body. Services that we have designed, implemented and operate have been subject to RMADS accreditation including ITHCs by independent CHECK providers. We are able to supply our Information Security Policy subject to a non-disclosure agreement being put in place with the receiving party.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Jisc is committed to ITIL aligned Change and Configuration Management for effective management and control of its infrastructure. Jisc's management tool incorporates a Change Management Database (CMDB) at the heart of its operation, with all service support and delivery modules linked to the CMDB to ensure a complete and accurate view of customer estates. A dedicated Change and Configuration Management team exists within the services department and liaises closely with all other teams to ensure changes are successful and our infrastructure is maintained and accurately modelled within the CMDB.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Jisc subscribe to vendor support services to ensure we are operating in line with the latest recommendations and are made aware of any potential vulnerabilities. The patch deployment policy is ITIL aligned and undertaken in accordance with our ISO27001 security policy. For patching of Windows operating systems, we follow a patch cycle in line with Microsoft’s "Patch Tuesday”. For exceptional patching, our processes allow for the management of exceptions which require emergency maintenance to protect your service from vulnerabilities. Notifications are sent to ensure that customers are informed of planned works and all patches are tested before deployment to live.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Jisc makes use of cloud-native applications for the collection, monitoring, analysis, alerting and reporting of all IT event, log and performance data. A real-time analytics engine is used to correlate events, logs and performance metrics across your cloud and on-premise infrastructure. A comprehensive suite of highly configurable rules allow alerts to be sent in response to malicious activity and performance-impacting events, all of which is included as standard in the service.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
The Jisc ITIL-aligned Incident Management process ensures that we respond to any reported faults and sets out target resolution times to ensure that these are fixed within agreed timeframes Customers can report incidents via phone, email or our portal. Our Incident Management process ensures that we respond to any reported faults and sets out target resolution times to ensure that these are fixed within agreed timeframes. For Major Incidents, once the Incident has been resolved, the Incident Manager will ensure an Incident Review Meeting is held and a Major Incident Report is created and distributed.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Third-party
Third-party virtualisation provider
Microsoft Azure and AWS
How shared infrastructure is kept separate
The Azure and AWS hypervisors enforce memory and process separation between virtual machines.

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
See https://azure.microsoft.com/en-gb/global-infrastructure/regions/ and https://aws.amazon.com/about-aws/global-infrastructure/

Pricing

Price
£400 to £1200 per person per day
Discount for educational organisations
No
Free trial available
No

Service documents

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