Scryber PDF Studio
Scryber PDF Studio Online transforms your ways of working with business information though the manual or automated creation of dynamic PDF documents from your O365, Sharepoint data that you can then keep, share, approve or record.
- Create PDF's from your SharePoint data and other sources
- Many well designed dynamic templates
- Easy to modify and customise to your needs
- Free Trial, Pay as you go or Service and Support
- Automated generation and archival
- No business data is stored in the service
- Use SharePoint or other tools to create your data
- Set up workflows and processes around the documents
- Generate timesheets, holidays, expenses, tasks, reports, etc.
- No more spreadsheets and emailing
- Create branded custom reports any time, anywhere on any device
- Share 'at the time' management information and status
- Keep and retain data under global policies
- Secure with industry standard encryption and password protection
- Reduce repetitive workload through approvals and consistency
- Reduce cost through efficient ways of working
£15 to £25 per licence per month
- Education pricing available
- Free trial available
- Pricing document
- Skills Framework for the Information Age rate card
- Service definition document
- Terms and conditions
Silicon Reef Limited
|Software add-on or extension||Yes|
|What software services is the service an extension to||Office 365 and SharePoint Online|
|Cloud deployment model||
|Service constraints||Users should be able to access and authenticate to their SharePoint Online sites. All data and templates are stored in SharePoint Online and follow the Microsoft service agreements.|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Within 3 hours weekday during standard office hours 9am-6pm.
Weekend support can be provided upon request during the hours of 10am - 5pm.
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||Web chat|
|Web chat support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support accessibility standard||None or don’t know|
|How the web chat support is accessible||Through Silicon Reef website, a chat window is available.|
|Web chat accessibility testing||None.|
|Onsite support||Yes, at extra cost|
Freelance Users - Online moderated forum question and answer is available free of charge to all.
Writers - Online moderated forum question and answer is available free of charge to all
Editors - Have access to the support desks to raise and review tickets at an extra £10.00 per month ex. VAT (not all users need to be Editors)
Publishing House - Support levels and costs can be agreed at the contract set up.
|Support available to third parties||Yes|
Onboarding and offboarding
|Getting started||Onsite or Web based training can be provided on a ad hoc basis. This must be pre-arranged. Training sessions and deep dives are also available.|
|End-of-contract data extraction||No business data is stored within the service. This is stored within the O365 SharePoint Online tenant|
|End-of-contract process||Contract is closed and there are no additional costs.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||The custom template designer is not supported on a mobile devices. Generation of a PDF from the custom templates is fully supported.|
|Description of customisation||Users can modify and customise the templates either through the visual designer or the underlying template xml (depending on skill level). The system also offers organisation and personal settings and preferences.|
|Independence of resources||
The service is based around an Azure web farm and can be scaled without impact or downtime. User load is balanced across this farm.
Dedicated instances are supported for Publishing House subscribers so other organisations to not impact their day to day working schedule.
|Service usage metrics||Yes|
|Metrics types||The PDF generation process is always logged and reported to the organisation through the portal. Analytics on server load, http requests and authenticated logins is recorded but not normally available unless requested.|
|Supplier type||Not a reseller|
|Staff security clearance||Staff screening not performed|
|Government security clearance||Up to Security Clearance (SC)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Managed by a third party|
|Penetration testing frequency||Less than once a year|
|Penetration testing approach||In-house|
|Protecting data at rest||Other|
|Other data at rest protection approach||We use Azure SQL databases with Transparent Database Encryption enabled on all instances for any transaction data stored. Other data is stored in the client's SharePoint Online or the O365 tenant.|
|Data sanitisation process||No|
|Equipment disposal approach||A third-party destruction service|
Data importing and exporting
|Data export approach||There is no capability to export data from within the application. All data can be viewed and exported by the standard SharePoint capabilities.|
|Data export formats||Other|
|Other data export formats||
|Data import formats||
|Other data import formats||
|Data protection between buyer and supplier networks||TLS (version 1.2 or above)|
|Data protection within supplier network||TLS (version 1.2 or above)|
Availability and resilience
|Guaranteed availability||Services are guaranteed to be available 99.5%|
|Approach to resilience||All application hosting is based in Azure, this is currently configured across multiple availabilty zones. Further resilience requirements can be met as required.|
|Outage reporting||Outages are available via API's. Updates in installations are notified in advance.|
Identity and authentication
|User authentication needed||Yes|
|User authentication||Identity federation with existing provider (for example Google Apps)|
|Access restrictions in management interfaces and support channels||Management interfaces are accessed by nominated administrators. Changes to the level of access for users is emailed to the associated users.|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||Users have access to real-time audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||No|
|Security governance approach||
No operational or client data is held outside of an AAD authenticated cloud backed service.
User rights and permissions are centrally managed with external sharing on supported on agreed services.
Data is not extracted unless in an agreed format.
Sensitive or PII data should not be stored in an un-encrypted format.
|Information security policies and processes||Our internal security policies and procedures are available to all employees and contractors from our intranet.|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||
All services are run via 3 change platforms with continuous integration, quality control and production release on a weekly build schedule.
Changes are monitored and approved via rigorous testing and sign-off processes.
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||All virtual machines have Azure Integrated Vulnerability Assessment enabled.|
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||All systems are actively monitored by a designated employee via the Azure Monitoring service and Integrated application insights.|
|Incident management type||Supplier-defined controls|
|Incident management approach||
Application monitoring and scalability provides details of the ongoing infrastructure stability and performance.
Incidents are raised by supported users from their account enabled on the service desk. Initial triage identifies the severity and complexity of the issue by the L1 support members along with user or technical issue.
Incident reports and monitoring of progress is available via the independently managed support desk.
Global outages have not occurred, but approaches are documented.
|Approach to secure software development best practice||Supplier-defined process|
Public sector networks
|Connection to public sector networks||No|
|Price||£15 to £25 per licence per month|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||A free 30 day, 100 page document cap service. This includes everything except designer access for custom templates and support access. Further document generation can be topped up on an ad hoc basis as required.|