Silicon Reef Limited

Scryber PDF Studio

Scryber PDF Studio Online transforms your ways of working with business information though the manual or automated creation of dynamic PDF documents from your O365, Sharepoint data that you can then keep, share, approve or record.

Features

  • Create PDF's from your SharePoint data and other sources
  • Many well designed dynamic templates
  • Easy to modify and customise to your needs
  • Free Trial, Pay as you go or Service and Support
  • Automated generation and archival
  • No business data is stored in the service
  • Use SharePoint or other tools to create your data
  • Set up workflows and processes around the documents
  • Generate timesheets, holidays, expenses, tasks, reports, etc.

Benefits

  • No more spreadsheets and emailing
  • Create branded custom reports any time, anywhere on any device
  • Share 'at the time' management information and status
  • Keep and retain data under global policies
  • Secure with industry standard encryption and password protection
  • Reduce repetitive workload through approvals and consistency
  • Reduce cost through efficient ways of working

Pricing

£15 to £25 per licence per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11

856986552855753

Silicon Reef Limited

Alex Graves

0333 9397976

alex.graves@siliconreef.co.uk

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to Office 365 and SharePoint Online
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints Users should be able to access and authenticate to their SharePoint Online sites. All data and templates are stored in SharePoint Online and follow the Microsoft service agreements.
System requirements
  • A modern browser (IE 10, Chrome, Firefox, Edge or Safari)
  • Javascript enabled on the browser.
  • A PDF Viewer installed or PDF Browser Extensions

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 3 hours weekday during standard office hours 9am-6pm.
Weekend support can be provided upon request during the hours of 10am - 5pm.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Through Silicon Reef website, a chat window is available.
Web chat accessibility testing None.
Onsite support Yes, at extra cost
Support levels Freelance Users - Online moderated forum question and answer is available free of charge to all.
Writers - Online moderated forum question and answer is available free of charge to all
Editors - Have access to the support desks to raise and review tickets at an extra £10.00 per month ex. VAT (not all users need to be Editors)
Publishing House - Support levels and costs can be agreed at the contract set up.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Onsite or Web based training can be provided on a ad hoc basis. This must be pre-arranged. Training sessions and deep dives are also available.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction No business data is stored within the service. This is stored within the O365 SharePoint Online tenant
End-of-contract process Contract is closed and there are no additional costs.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The custom template designer is not supported on a mobile devices. Generation of a PDF from the custom templates is fully supported.
API No
Customisation available Yes
Description of customisation Users can modify and customise the templates either through the visual designer or the underlying template xml (depending on skill level). The system also offers organisation and personal settings and preferences.

Scaling

Scaling
Independence of resources The service is based around an Azure web farm and can be scaled without impact or downtime. User load is balanced across this farm.
Dedicated instances are supported for Publishing House subscribers so other organisations to not impact their day to day working schedule.

Analytics

Analytics
Service usage metrics Yes
Metrics types The PDF generation process is always logged and reported to the organisation through the portal. Analytics on server load, http requests and authenticated logins is recorded but not normally available unless requested.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency Less than once a year
Penetration testing approach In-house
Protecting data at rest Other
Other data at rest protection approach We use Azure SQL databases with Transparent Database Encryption enabled on all instances for any transaction data stored. Other data is stored in the client's SharePoint Online or the O365 tenant.
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach There is no capability to export data from within the application. All data can be viewed and exported by the standard SharePoint capabilities.
Data export formats Other
Other data export formats
  • Excel
  • PDF
Data import formats
  • CSV
  • Other
Other data import formats
  • Excel File Upload
  • Access Data Integration
  • External Data List to any supported source

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Services are guaranteed to be available 99.5%
Approach to resilience All application hosting is based in Azure, this is currently configured across multiple availabilty zones. Further resilience requirements can be met as required.
Outage reporting Outages are available via API's. Updates in installations are notified in advance.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Identity federation with existing provider (for example Google Apps)
Access restrictions in management interfaces and support channels Management interfaces are accessed by nominated administrators. Changes to the level of access for users is emailed to the associated users.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach No operational or client data is held outside of an AAD authenticated cloud backed service.
User rights and permissions are centrally managed with external sharing on supported on agreed services.
Data is not extracted unless in an agreed format.
Sensitive or PII data should not be stored in an un-encrypted format.
Information security policies and processes Our internal security policies and procedures are available to all employees and contractors from our intranet.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All services are run via 3 change platforms with continuous integration, quality control and production release on a weekly build schedule.
Changes are monitored and approved via rigorous testing and sign-off processes.
Vulnerability management type Supplier-defined controls
Vulnerability management approach All virtual machines have Azure Integrated Vulnerability Assessment enabled.
Protective monitoring type Supplier-defined controls
Protective monitoring approach All systems are actively monitored by a designated employee via the Azure Monitoring service and Integrated application insights.
Incident management type Supplier-defined controls
Incident management approach Application monitoring and scalability provides details of the ongoing infrastructure stability and performance.
Incidents are raised by supported users from their account enabled on the service desk. Initial triage identifies the severity and complexity of the issue by the L1 support members along with user or technical issue.
Incident reports and monitoring of progress is available via the independently managed support desk.
Global outages have not occurred, but approaches are documented.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £15 to £25 per licence per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial A free 30 day, 100 page document cap service. This includes everything except designer access for custom templates and support access. Further document generation can be topped up on an ad hoc basis as required.

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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