Silicon Reef Limited

Scryber PDF Studio

Scryber PDF Studio Online transforms your ways of working with business information though the manual or automated creation of dynamic PDF documents from your O365, Sharepoint data that you can then keep, share, approve or record.

Features

  • Create PDF's from your SharePoint data and other sources
  • Many well designed dynamic templates
  • Easy to modify and customise to your needs
  • Free Trial, Pay as you go or Service and Support
  • Automated generation and archival
  • No business data is stored in the service
  • Use SharePoint or other tools to create your data
  • Set up workflows and processes around the documents
  • Generate timesheets, holidays, expenses, tasks, reports, etc.

Benefits

  • No more spreadsheets and emailing
  • Create branded custom reports any time, anywhere on any device
  • Share 'at the time' management information and status
  • Keep and retain data under global policies
  • Secure with industry standard encryption and password protection
  • Reduce repetitive workload through approvals and consistency
  • Reduce cost through efficient ways of working

Pricing

£15 to £25 per licence per month

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

8 5 6 9 8 6 5 5 2 8 5 5 7 5 3

Contact

Silicon Reef Limited

Alex Graves

0333 9397976

alex.graves@siliconreef.co.uk

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Office 365 and SharePoint Online
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
Users should be able to access and authenticate to their SharePoint Online sites. All data and templates are stored in SharePoint Online and follow the Microsoft service agreements.
System requirements
  • A modern browser (IE 10, Chrome, Firefox, Edge or Safari)
  • Javascript enabled on the browser.
  • A PDF Viewer installed or PDF Browser Extensions

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 3 hours weekday during standard office hours 9am-6pm.
Weekend support can be provided upon request during the hours of 10am - 5pm.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Through Silicon Reef website, a chat window is available.
Web chat accessibility testing
None.
Onsite support
Yes, at extra cost
Support levels
Freelance Users - Online moderated forum question and answer is available free of charge to all.
Writers - Online moderated forum question and answer is available free of charge to all
Editors - Have access to the support desks to raise and review tickets at an extra £10.00 per month ex. VAT (not all users need to be Editors)
Publishing House - Support levels and costs can be agreed at the contract set up.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Onsite or Web based training can be provided on a ad hoc basis. This must be pre-arranged. Training sessions and deep dives are also available.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
No business data is stored within the service. This is stored within the O365 SharePoint Online tenant
End-of-contract process
Contract is closed and there are no additional costs.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The custom template designer is not supported on a mobile devices. Generation of a PDF from the custom templates is fully supported.
Service interface
No
API
No
Customisation available
Yes
Description of customisation
Users can modify and customise the templates either through the visual designer or the underlying template xml (depending on skill level). The system also offers organisation and personal settings and preferences.

Scaling

Independence of resources
The service is based around an Azure web farm and can be scaled without impact or downtime. User load is balanced across this farm.
Dedicated instances are supported for Publishing House subscribers so other organisations to not impact their day to day working schedule.

Analytics

Service usage metrics
Yes
Metrics types
The PDF generation process is always logged and reported to the organisation through the portal. Analytics on server load, http requests and authenticated logins is recorded but not normally available unless requested.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
Less than once a year
Penetration testing approach
In-house
Protecting data at rest
Other
Other data at rest protection approach
We use Azure SQL databases with Transparent Database Encryption enabled on all instances for any transaction data stored. Other data is stored in the client's SharePoint Online or the O365 tenant.
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
There is no capability to export data from within the application. All data can be viewed and exported by the standard SharePoint capabilities.
Data export formats
Other
Other data export formats
  • Excel
  • PDF
Data import formats
  • CSV
  • Other
Other data import formats
  • Excel File Upload
  • Access Data Integration
  • External Data List to any supported source

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Services are guaranteed to be available 99.5%
Approach to resilience
All application hosting is based in Azure, this is currently configured across multiple availabilty zones. Further resilience requirements can be met as required.
Outage reporting
Outages are available via API's. Updates in installations are notified in advance.

Identity and authentication

User authentication needed
Yes
User authentication
Identity federation with existing provider (for example Google Apps)
Access restrictions in management interfaces and support channels
Management interfaces are accessed by nominated administrators. Changes to the level of access for users is emailed to the associated users.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
No operational or client data is held outside of an AAD authenticated cloud backed service.
User rights and permissions are centrally managed with external sharing on supported on agreed services.
Data is not extracted unless in an agreed format.
Sensitive or PII data should not be stored in an un-encrypted format.
Information security policies and processes
Our internal security policies and procedures are available to all employees and contractors from our intranet.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All services are run via 3 change platforms with continuous integration, quality control and production release on a weekly build schedule.
Changes are monitored and approved via rigorous testing and sign-off processes.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
All virtual machines have Azure Integrated Vulnerability Assessment enabled.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
All systems are actively monitored by a designated employee via the Azure Monitoring service and Integrated application insights.
Incident management type
Supplier-defined controls
Incident management approach
Application monitoring and scalability provides details of the ongoing infrastructure stability and performance.
Incidents are raised by supported users from their account enabled on the service desk. Initial triage identifies the severity and complexity of the issue by the L1 support members along with user or technical issue.
Incident reports and monitoring of progress is available via the independently managed support desk.
Global outages have not occurred, but approaches are documented.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£15 to £25 per licence per month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
A free 30 day, 100 page document cap service. This includes everything except designer access for custom templates and support access. Further document generation can be topped up on an ad hoc basis as required.

Service documents

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