Flint Studios Ltd

Magento Hosting - Dedicated Server Hardware

Fast, secure Magento hosting supplied on Dedicated Hardware Servers. All hosting is based in secure UK Compliant Data centres.


  • Dedicated Clustered Hardware Available
  • Full image Server Backups via Veeam
  • Magento hosting, architecture, design, build, support, maintenance and training
  • Implementation of responsive Magento websites, intranets and extranets
  • Remote Access.
  • Secure Remote Storage.
  • On-Premise to cloud connections via VPNs.
  • Service Integration from on-premise to Cloud.
  • Authentication from on-premise to Cloud


  • Dedicated Clustered Hardware Available
  • Secure Remote Hosting.
  • Offsite Backups in secure Data Centres.
  • Offsite file storage for remote anywhere working.
  • Resilient Network Services
  • Security in Data Centres as standard.
  • Cloud Dedicated Hardware Services - PCI compliance.
  • Access Cloud services from any device.
  • Remote Support for all cloud software
  • Secure Services from multiple locations


£125 per server per month

  • Education pricing available

Service documents


G-Cloud 11

Service ID

8 5 5 0 8 6 3 7 4 6 4 5 2 1 4


Flint Studios Ltd

Jeremy Biggerstaff

+44 (0) 2890455554


Service scope

Service constraints
Magento Dedicated hosting has a planned maintenance window, usually on a monthly timescale. This can be scheduled or organised around specific requirements. Platform updates are automated and run on a monthly schedule. Some updates may require engineers to plan in advance based on certain criteria. Support is provided for software/hardware vendor recommended configurations only. Magento Support contracts can be tailored to meet specific requirements. Hosting Support comes as standard and is included.
System requirements
  • Magento UI - browsers Firefox (Latest) Chrome, Safari ,Edge.
  • Linux x86-64 - Apache Server 2.4+
  • Various versions MySQL 5.6; MariaDB; Percona
  • Various versions of PHP
  • Ability to set file permissions create/read/write (or better) .
  • Local Requirements - Windows 7 SP1 +
  • Dedicated Hardware (physical) Server.
  • Magento Licensing Requirements.
  • SSL / TLS Connections Only.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Normal Support Hours are business 9am to 5pm
Additional Support options for Public Holidays, Evenings and Weekend are available on request.
User can manage status and priority of support tickets
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
As an experienced design and development web studio we have built a number of projects to meet and exceed this standard. The web chat service depends on the clients needs and we can ensure this is met by the final product used to support the client.
Onsite support
Yes, at extra cost
Support levels
We offer different tier levels of Support for Magento.
Hosting - Platform Support comes as standard. (Platform Support only on dedicated hardware)
Unique requirements of customisation for hosting are at additional costs.
Hosting Integration for on-premise environments are at additional costs.
Recommendations for customised/unique specifications are additional.
We provide a dedicated client executive to work with our team of system administrators (who are all senior experienced cloud support engineers with over 10 years experience). All support services are linked to a service level agreement.
Support available to third parties

Onboarding and offboarding

Getting started
As a business we offer the full extent of our web services to all clients and projects. This includes direct handover and discussion meetings along with onsite, online and tailored training if required. Documentation is available for all projects and is directly related to the complexity, the size and the specific needs of the client project.
Service documentation
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
We work with a defined client contract and often we include the option for transition services should the client want or need to leave. These are agreed up front so that there is a commitment by Flint Studios to provide them if needed. They are usually priced at the prevailing rate of services agreed with a client and are included as an option. They are only paid for as and when they are used, should that happen at the end of a contract period or a cancellation be agreed between both parties.
End-of-contract process
Depending on the client project and contract we offer a fixed number of days on an agreed prevailing rate to transfer or cease the hosting project. This is a set amount of days that we commit to as part of the project and the client has the option to avail of this at the set prevailing rate to ensure successful completion of the project either in terms of transfer or cessation.

Using the service

Web browser interface
Command line interface


Scaling available
Independence of resources
Dedicated Hardware has many advantages, the main advantages are performance and security. Performance on physical hardware is excellent. Physical hardware can be changed to accommodate workloads but must be made in advance. There is no automation. Metrics will demonstrate when a server is not performing well, this might be disc space, memory or network load. For example, if memory utilisation is high we can change software to behave differently to accommodate this. We can increase RAM, DISC and CPUs for dedicated hardware (Depending on server specification).. Most changes need to be made by our support engineers and in advance.
Usage notifications
Usage reporting


Infrastructure or application metrics
Metrics types
  • CPU
  • Disk
  • Memory
  • Network
  • Number of active instances
Reporting types
Reports on request


Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Dedicated Hardware Hosting Services (Amazon and OVH)

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
Less than once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
What’s backed up
  • Dedicated Hardware Images - exported and imported to supported environments
  • Backups at the Physical Machine level - Operating System Images
  • We backup at the file level.
  • We backup at database level (database dumps/transition/upgrades)
  • Backup options include time based schedules.
  • Backup options include continuous backups.
  • Restore options for various levels, File and Database.
  • Operating System backups are also included.
  • Configuration backups are also included.
Backup controls
It's your data, you decide what gets backed up. Customers don't have direct access to backup Infrastructure however customers can request information on backups. Customers can also request changes and our engineers will implement. Backups can be sent to local and remote systems. Backups are based on nightly or custom schedules.
Datacentre setup
Single datacentre with multiple copies
Scheduling backups
Supplier controls the whole backup schedule
Backup recovery
Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Dedicated hardware is not elastic but very reliable. All dedicated hardware offers RAID discs for redundancy against disc failure and we can offer multiple networks to allow for network fail-over. There are other areas we can adjust to help with availability. We offer clustered services that will allow for single server outages and this will allow traffic to continue to your platform (another physical server) should one resource fail. This has to be planned in advance and our team can help with those decisions.
Approach to resilience
Resiliency options are available on request. We offer a range of redundant options for dedicated hardware, this stems from hardware replication of data/media to complete server replication including resiliency at the application level.
Outage reporting
Outages are reported by email and phone.

Identity and authentication

User authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Access is granted by engineering teams only. Service calls are required from known sources to get access changes or additions.
Access restriction testing frequency
At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications
Any other security certifications
  • Cyber Essentials
  • Baseline Personnel Security Standard

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance approach
As part of any project we ensure that we understand the governance and risk principles that are required to support the project. As an SME we are still working towards certification, we do work specifically with clients to ensure we can meet their security governance in terms of legislation, regulatory and privacy.
Information security policies and processes
Flint Studios have a strict and diverse set of information and security policies that cover various areas. We are working in-line with GDPR requirements and adhere to these policies for all areas of our business.
Our policies cover the following areas:
Network Security
Acceptable Use Policy
Information Classification
Physical Security
Protect Data in Transit
Disposal of Stored Data
Security Awareness and Procedures
Transfer of Sensitive Information Policy
User Access Management
Access Control Policy

In detail each area defined is applied to our entire business model and this allows us to work dynamically with our employees and our customers while following a clear standard. This Policy works alongside our Information Risk Management Policy and Data Protection Policy to provide the high-level outline of justification for Flint Studios risk-based information security controls. More detailed information can be available on request.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Configuration management is manged by third parties, Amazon AWS.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
We provide these services through and approved vendor. Amazon AWS is a managed service.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Infrastructure compromises is implemented by Amazon AWS data centre engineers. We trust their expertise in this area.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
This is driven based on the level of priority of the tickets in terms of urgent, high, normal and low. The business engages a defined escalation process backed up with phone calls, support ticketing system, web chat and face to face meetings as needed. There is a defined fault report process including an agreed document format as part of any service level agreement agreed with the client at the project definition linked to the contract. The Service Level is measured month to month and reports are produced based on incidents and monthly performance.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart

Energy efficiency

Energy-efficient datacentres
Description of energy efficient datacentres
Dedicated Hosting - Technical compliance: https://www.ovh.com/world/about-us/green-it.xml


£125 per server per month
Discount for educational organisations
Free trial available

Service documents

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