Condeco Ltd.

Condeco Enterprise

Global supplier and manufacturer of integrated real estate and workspace technologies.

Features

  • Room booking
  • Desk booking
  • Digital signage
  • Occupancy sensing
  • Video conferencing
  • Single View Room and Desk Availability
  • RFID Card compatibility
  • Automatic Email Confirmations
  • Visitor Management
  • Outlook Integration

Benefits

  • Monitor and measure every meeting room your estate has.
  • Maximise your resources, increase building efficiencies and enable flexible working.
  • Smart directory software that displays meeting room information
  • Secure - Certified against ISO27001:2013 standards
  • Performance Deliver the highest achievable levels of speed & availability
  • Performance Deliver the highest achievable levels of speed & availability
  • Resilience - Our systems architecture is fully resilient
  • Costs - Remove need to provision & manage physical infrastructure
  • Administration - Easy front end administration
  • Scalability - Condeco in Azure offers a fully scalable platform

Pricing

£250 to £300 per licence per year

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

8 5 4 7 2 1 8 5 2 6 2 0 9 7 8

Contact

Condeco Ltd.

Craig Seager

+447722046766

craig.seager@condecosoftware.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
No
System requirements
  • Internet Access
  • O365
  • Windows 10

User support

Email or online ticketing support
Email or online ticketing
Support response times
Priority Response Times Production
1 - Critical 30mins
2 – High 1 hour
3 - Medium 8 hours
4 - Low 24 hours

24/7 support
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Onsite support
Support levels
SaaS - 24x7 Support Available for all clients. Dedicated Customer Support Managers and Account Managers for each client. Full SLA document available at request.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide full onsite training and consultation for setup as part of the project implementation. In addition, user guides are also provided for both admin and standard users.
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
We can supply the booking data in the form of a Excel CSV or XLS extract.
End-of-contract process
The client is provided a copy of their booking data and data is deleted securely from all Condeco servers.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
Application to install
Yes
Compatible operating systems
  • IOS
  • MacOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Full functionality and reporting via desktop web application and Mobile limited to Desk and Room Booking.
Service interface
No
API
Yes
What users can and can't do using the API
We allow our client to brand elements of the software for both the web application and display on our meeting room hardware.
Clients can access our REST API for 3rd party integrations that we have already done, or can work with us to develop new API's to existing suppliers and solutions.
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
  • Other
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
We allow our client to brand elements of the software for both the web application and display on our meeting room hardware.

Scaling

Independence of resources
Condeco utilise Autoscale functionality within the Microsoft Azure cloud environment to ensure the infrastrucutre can support demand by keeping application performance at optimal levels at all times. We also have additional alerting/monitoring setup to notify the SaaS delivery/Support teams of any high utilisation of resources, which requires attention and possible action steps.

Analytics

Service usage metrics
Yes
Metrics types
Yes - On request we can provide metrics on number of bookings made and other information.
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Data can be exported to XLS or PDF from the reporting module.
Data export formats
Other
Other data export formats
  • XLS
  • PST
Data import formats
Other
Other data import formats
  • PST
  • CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
RTO=12 hours
RPO=30 minutes
Approach to resilience
IT infrastructure is fully redundant (physical and logical level). A DR site is available as well.
Outage reporting
A ticket is raised. Clients access to tickets

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Clients are allowed to use their SSO and are directly responsible for the access management.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
British Standards Institute
ISO/IEC 27001 accreditation date
31/03/2017
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
03/05/2018
CSA STAR certification level
Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover
None
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
CSA STAR (gold level)
Information security policies and processes
Condeco are accredited to ISO27001 standard and also CSA Star Gold level

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
A specific process is in place. A CMDB (ServiceNow) is in place. Every CR is tracked through a specific ticket (also on ServiceNow). A meeting is held at least every 15 day to approve CRs. Only for the approved CR a ticket is raised. A document containing the list of the proposed CR is hold as well.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Vulnerability management is dealt with at 2 different levels: automatic and continuous upgrade of antivirus systems; patch management according to the defined baselines. Patches are suggested by vendors. An independent process is in place for their approval.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
There are 4 levels of severity: critical 30 minutes; high 1 hour; medium 8 hours; low 24 hours
Incident management type
Supplier-defined controls
Incident management approach
A specific process is in place. For every incident a ticket on ServiceNow is always raised. According to the severity it is processed and Clients (if impacted) are informed and may track the progress of the fixing. Root cause analysis is always done and for high/critical incident a report is prepared for the Client.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£250 to £300 per licence per year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Pilot schemes are available based on a set of dates and KPI's with firm commitments post pilot

Service documents

Return to top ↑