Condeco Ltd.

Condeco Enterprise

Global supplier and manufacturer of integrated real estate and workspace technologies.


  • Room booking
  • Desk booking
  • Digital signage
  • Occupancy sensing
  • Video conferencing
  • Single View Room and Desk Availability
  • RFID Card compatibility
  • Automatic Email Confirmations
  • Visitor Management
  • Outlook Integration


  • Monitor and measure every meeting room your estate has.
  • Maximise your resources, increase building efficiencies and enable flexible working.
  • Smart directory software that displays meeting room information
  • Secure - Certified against ISO27001:2013 standards
  • Performance Deliver the highest achievable levels of speed & availability
  • Performance Deliver the highest achievable levels of speed & availability
  • Resilience - Our systems architecture is fully resilient
  • Costs - Remove need to provision & manage physical infrastructure
  • Administration - Easy front end administration
  • Scalability - Condeco in Azure offers a fully scalable platform


£250 to £300 per licence per year

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11


Condeco Ltd.

Craig Seager


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints No
System requirements
  • Internet Access
  • O365
  • Windows 10

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Priority Response Times Production
1 - Critical 30mins
2 – High 1 hour
3 - Medium 8 hours
4 - Low 24 hours

24/7 support
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 A
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Onsite support
Support levels SaaS - 24x7 Support Available for all clients. Dedicated Customer Support Managers and Account Managers for each client. Full SLA document available at request.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide full onsite training and consultation for setup as part of the project implementation. In addition, user guides are also provided for both admin and standard users.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction We can supply the booking data in the form of a Excel CSV or XLS extract.
End-of-contract process The client is provided a copy of their booking data and data is deleted securely from all Condeco servers.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
Application to install Yes
Compatible operating systems
  • IOS
  • MacOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Full functionality and reporting via desktop web application and Mobile limited to Desk and Room Booking.
Service interface No
What users can and can't do using the API We allow our client to brand elements of the software for both the web application and display on our meeting room hardware.
Clients can access our REST API for 3rd party integrations that we have already done, or can work with us to develop new API's to existing suppliers and solutions.
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
  • Other
API sandbox or test environment Yes
Customisation available Yes
Description of customisation We allow our client to brand elements of the software for both the web application and display on our meeting room hardware.


Independence of resources Condeco utilise Autoscale functionality within the Microsoft Azure cloud environment to ensure the infrastrucutre can support demand by keeping application performance at optimal levels at all times. We also have additional alerting/monitoring setup to notify the SaaS delivery/Support teams of any high utilisation of resources, which requires attention and possible action steps.


Service usage metrics Yes
Metrics types Yes - On request we can provide metrics on number of bookings made and other information.
Reporting types Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Data can be exported to XLS or PDF from the reporting module.
Data export formats Other
Other data export formats
  • XLS
  • PST
Data import formats Other
Other data import formats
  • PST
  • CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability RTO=12 hours
RPO=30 minutes
Approach to resilience IT infrastructure is fully redundant (physical and logical level). A DR site is available as well.
Outage reporting A ticket is raised. Clients access to tickets

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Clients are allowed to use their SSO and are directly responsible for the access management.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 6 months and 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 6 months and 12 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 British Standards Institute
ISO/IEC 27001 accreditation date 31/03/2017
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 03/05/2018
CSA STAR certification level Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover None
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards CSA STAR (gold level)
Information security policies and processes Condeco are accredited to ISO27001 standard and also CSA Star Gold level

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach A specific process is in place. A CMDB (ServiceNow) is in place. Every CR is tracked through a specific ticket (also on ServiceNow). A meeting is held at least every 15 day to approve CRs. Only for the approved CR a ticket is raised. A document containing the list of the proposed CR is hold as well.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Vulnerability management is dealt with at 2 different levels: automatic and continuous upgrade of antivirus systems; patch management according to the defined baselines. Patches are suggested by vendors. An independent process is in place for their approval.
Protective monitoring type Supplier-defined controls
Protective monitoring approach There are 4 levels of severity: critical 30 minutes; high 1 hour; medium 8 hours; low 24 hours
Incident management type Supplier-defined controls
Incident management approach A specific process is in place. For every incident a ticket on ServiceNow is always raised. According to the severity it is processed and Clients (if impacted) are informed and may track the progress of the fixing. Root cause analysis is always done and for high/critical incident a report is prepared for the Client.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £250 to £300 per licence per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Pilot schemes are available based on a set of dates and KPI's with firm commitments post pilot

Service documents

ods document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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