Condeco Enterprise
Global supplier and manufacturer of integrated real estate and workspace technologies.
Features
- Room booking
- Desk booking
- Digital signage
- Occupancy sensing
- Video conferencing
- Single View Room and Desk Availability
- RFID Card compatibility
- Automatic Email Confirmations
- Visitor Management
- Outlook Integration
Benefits
- Monitor and measure every meeting room your estate has.
- Maximise your resources, increase building efficiencies and enable flexible working.
- Smart directory software that displays meeting room information
- Secure - Certified against ISO27001:2013 standards
- Performance Deliver the highest achievable levels of speed & availability
- Performance Deliver the highest achievable levels of speed & availability
- Resilience - Our systems architecture is fully resilient
- Costs - Remove need to provision & manage physical infrastructure
- Administration - Easy front end administration
- Scalability - Condeco in Azure offers a fully scalable platform
Pricing
£250 to £300 a licence a year
- Education pricing available
- Free trial available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at craig.seager@condecosoftware.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 11
Service ID
8 5 4 7 2 1 8 5 2 6 2 0 9 7 8
Contact
Condeco Ltd.
Craig Seager
Telephone: +447722046766
Email: craig.seager@condecosoftware.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Public cloud
- Service constraints
- No
- System requirements
-
- Internet Access
- O365
- Windows 10
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Priority Response Times Production
1 - Critical 30mins
2 – High 1 hour
3 - Medium 8 hours
4 - Low 24 hours
24/7 support - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 A
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Onsite support
- Onsite support
- Support levels
- SaaS - 24x7 Support Available for all clients. Dedicated Customer Support Managers and Account Managers for each client. Full SLA document available at request.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- We provide full onsite training and consultation for setup as part of the project implementation. In addition, user guides are also provided for both admin and standard users.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- ODF
- End-of-contract data extraction
- We can supply the booking data in the form of a Excel CSV or XLS extract.
- End-of-contract process
- The client is provided a copy of their booking data and data is deleted securely from all Condeco servers.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 10
- Internet Explorer 11
- Microsoft Edge
- Application to install
- Yes
- Compatible operating systems
-
- IOS
- MacOS
- Windows
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Full functionality and reporting via desktop web application and Mobile limited to Desk and Room Booking.
- Service interface
- No
- API
- Yes
- What users can and can't do using the API
-
We allow our client to brand elements of the software for both the web application and display on our meeting room hardware.
Clients can access our REST API for 3rd party integrations that we have already done, or can work with us to develop new API's to existing suppliers and solutions. - API documentation
- Yes
- API documentation formats
-
- Open API (also known as Swagger)
- HTML
- ODF
- Other
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- We allow our client to brand elements of the software for both the web application and display on our meeting room hardware.
Scaling
- Independence of resources
- Condeco utilise Autoscale functionality within the Microsoft Azure cloud environment to ensure the infrastrucutre can support demand by keeping application performance at optimal levels at all times. We also have additional alerting/monitoring setup to notify the SaaS delivery/Support teams of any high utilisation of resources, which requires attention and possible action steps.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Yes - On request we can provide metrics on number of bookings made and other information.
- Reporting types
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Physical access control, complying with SSAE-16 / ISAE 3402
- Physical access control, complying with another standard
- Data sanitisation process
- No
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- Data can be exported to XLS or PDF from the reporting module.
- Data export formats
- Other
- Other data export formats
-
- XLS
- PST
- Data import formats
- Other
- Other data import formats
-
- PST
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
-
RTO=12 hours
RPO=30 minutes - Approach to resilience
- IT infrastructure is fully redundant (physical and logical level). A DR site is available as well.
- Outage reporting
- A ticket is raised. Clients access to tickets
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Username or password
- Access restrictions in management interfaces and support channels
- Clients are allowed to use their SSO and are directly responsible for the access management.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Dedicated link (for example VPN)
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- Between 6 months and 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- Between 6 months and 12 months
- How long system logs are stored for
- Between 6 months and 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- British Standards Institute
- ISO/IEC 27001 accreditation date
- 31/03/2017
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- Yes
- CSA STAR accreditation date
- 03/05/2018
- CSA STAR certification level
- Level 3: CSA STAR Certification
- What the CSA STAR doesn’t cover
- None
- PCI certification
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
-
- ISO/IEC 27001
- Other
- Other security governance standards
- CSA STAR (gold level)
- Information security policies and processes
- Condeco are accredited to ISO27001 standard and also CSA Star Gold level
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- A specific process is in place. A CMDB (ServiceNow) is in place. Every CR is tracked through a specific ticket (also on ServiceNow). A meeting is held at least every 15 day to approve CRs. Only for the approved CR a ticket is raised. A document containing the list of the proposed CR is hold as well.
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- Vulnerability management is dealt with at 2 different levels: automatic and continuous upgrade of antivirus systems; patch management according to the defined baselines. Patches are suggested by vendors. An independent process is in place for their approval.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- There are 4 levels of severity: critical 30 minutes; high 1 hour; medium 8 hours; low 24 hours
- Incident management type
- Supplier-defined controls
- Incident management approach
- A specific process is in place. For every incident a ticket on ServiceNow is always raised. According to the severity it is processed and Clients (if impacted) are informed and may track the progress of the fixing. Root cause analysis is always done and for high/critical incident a report is prepared for the Client.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £250 to £300 a licence a year
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- Pilot schemes are available based on a set of dates and KPI's with firm commitments post pilot
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at craig.seager@condecosoftware.com.
Tell them what format you need. It will help if you say what assistive technology you use.