Asckey Data Services Ltd

fmfirst® Hard & Soft Facilities Management Software

fmfirst® is a suite of cloud-based, mobile software designed to aid with the demands of modern estates and facilities management. Ranging from Computer-Aided Facilities Management Software (CAFM) and Cleaning Audit management to Survey and PLACE mobile, they are each designed to increase productivity, reduce costs and assist with compliance.

Features

  • Real time reporting capability via extensive report library
  • Contains full asset management module
  • PPM, Asset and SLA management as standard
  • ISO 9001 and ISO 27001 accredited quality standards
  • Integrates with SFG20 scheduling platform
  • Fully mobile compliant, iOS, Android and Windows
  • Compliant to National Cleaning Standards 2007 and PAS 5748
  • 'Design your Own' survey capability
  • Eliminates 'paper' element of NHS Place assessment

Benefits

  • Quickly manage tasking activity on the move
  • Extensive reporting capabilities provide comprehensive management overview
  • Cloud environment supported by ISO 27001, Tier 3 data centre
  • Enables compliance with National Cleaning standards
  • Supported by full time, permanently staffed help desk
  • 99.95% average service availability provides operational assurance
  • Off-line working capability ensure maximum productivity and eliminate delays

Pricing

£212 a licence a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@asckey.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

8 5 4 6 0 8 4 2 0 9 2 0 7 8 8

Contact

Asckey Data Services Ltd Bernard Hill
Telephone: 01480 469001
Email: sales@asckey.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Locally hosted versions of estates software
Cloud deployment model
Private cloud
Service constraints
Planned maintenance arrangements
System requirements
Need to discuss implementation and training requrements

User support

Email or online ticketing support
Email or online ticketing
Support response times
SLA statement
Only Monday - Friday
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Our support provision is available by 'phone or email Mon-Fri and is staffed by fully trained personnel familiar with our applications.

Our standard support offering is via a Telephone Support Contract which starts at £495.00 for a 5 hour contract. This can be used for priority access to a support team member.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide a comprehensive and proven on-site training program designed to meet the specific requirements of each client. In addition, a full online help guide is available along with user documentation.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
All data in the system belongs to the client. When a contract comes to an end, we work in conjunction with the client or new supplier to provide data extracts in a mutually usable format.
End-of-contract process
There are no additional end of contract costs other than potential data extracts as described elsewhere

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Fmfirst Estates has both desktop and tablet operational requirements whereas Cleaning and Survey are designed for tablet use.
Service interface
No
API
No
Customisation available
No

Scaling

Independence of resources
All systems are hosted in a Tier 3 data centre with access to resources far in excess of that required by the applications.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
All modules have comprehensive reporting tools which can be used to export data at any time. Alternatively Asckey can provide .csv or SQL data extracts,
Data export formats
CSV
Data import formats
Other
Other data import formats
Spreadsheet upload

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Our average availability figures for the past 5 years stands at 99.95% . The remaining % is explained primarily by pre-arranged system maintenance.

Please see attached system SLA
Approach to resilience
Our data-centre is rated at Tier 3.

Key elements are

99.982% uptime (Tier 3 uptime)
No more than 1.6 hours of downtime per year
N+1 fault tolerant providing at least 72 hour power outage protection
Outage reporting
Telephone
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Username or password
Access restrictions in management interfaces and support channels
All access processes are managed in accordance with our ISO27001 processes which are independently audited annually.

Internal access processes are designed to allow access on a 'need to' only basis with internal system controls enforcing these restrictions
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
NQA
ISO/IEC 27001 accreditation date
13/11/2018
What the ISO/IEC 27001 doesn’t cover
None
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Asckey are accredited to ISO27001:2013 and all information security processes are based on this standard.

Our processes are Commercial in Confidence
Please enclosed Statement of Applicability

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All processes are managed in accordance with our ISO27001 processes which are independently audited annually.

Please see attached Statement of Applicability
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
All processes are managed in accordance with our ISO27001 processes which are independently audited annually.

Please see attached Statement of Applicability
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
All processes are managed in accordance with our ISO27001 processes which are independently audited annually.

Please see attached Statement of Applicability
Incident management type
Supplier-defined controls
Incident management approach
All processes are managed in accordance with our ISO27001 processes which are independently audited annually.

Please see attached Statement of Applicability

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • Public Services Network (PSN)
  • NHS Network (N3)
  • Health and Social Care Network (HSCN)

Pricing

Price
£212 a licence a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@asckey.com. Tell them what format you need. It will help if you say what assistive technology you use.