Nine23

FLEXContainer - Bring your own device (BYOD)

Secure and enhance your trusted endpoint with FLEXContainer, delivered from our accredited(PASF) UK-private-cloud Platform FLEX. Productivity and bottom-line benefits mobility originally brought have been cancelled out by overly-restricted mobile security policies. FLEXContainer removes those limitations, enabling unrestricted home remote working, totally secure collaboration between mobile employees and their enterprise ecosystem.

Features

  • FIPS 140-2 compliant, AES 256-bit encrypted app container
  • Hosted in a secure private cloud UK facility(PASF) MaximoPSN
  • Secures data/apps on the device NIST-certified AES256-bit encrypted connection datacentre
  • Integration to a multitude of Enterprise Mobility Management (EMM) systems
  • End-user mobile hosted at official-sensitive cloud services providers
  • Container workspace is fully integrated while network perimeter remains secure
  • End User Device guidance NCSC guideline compliance Windows10, iOS, Android
  • BYOD NCSC Personally owned, with managed container application
  • Quick, easy deployment as managed service
  • Accredited UK datacentre Platform FLEX connections to RLI/ALI/PSN/HSCN

Benefits

  • Enabling unrestricted, unimpeded, and totally secure collaboration
  • Employees able to do their work from wherever they are
  • Ability to easily upgrade or downgrade subscription
  • Complete end-to-end, secure, managed solution; set-up and in service quickly
  • Fully Managed secure official-sensitive service NCSC Cloud Security Principles
  • Innovation with design thinking, Digital by Default, deep market experience
  • Understand your end-user situational awareness constraints, opportunities, context
  • iOS and Android clients have built-in jailbreak detection
  • Data-at-Rest and Transport Encryption
  • Decompilation and Runtime Protection – The Complete Solution

Pricing

£2.25 per user per month

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

8 5 3 9 6 5 8 8 7 0 0 7 8 8 3

Contact

Nine23

Stuart McKean

+44 (0) 23 8202 0300

gcloud@nine23.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
FLEX - Our secure mobile cloud hosted in the UK
Cloud deployment model
Private cloud
Service constraints
No service constraints yet identified
System requirements
  • System outline will be discussed with client
  • No pre-conditions or extra licenses required outside the service
  • Network access to corporate enviroment

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within one hour
User can manage status and priority of support tickets
No
Phone support
No
Web chat support
No
Onsite support
Onsite support
Support levels
We provide a standardised SLA for clients to ensure the service is understood by you, and is sufficiently supported by our engineers. You will be able to interact directly with engineers who know your account and can deal with issues directly without having to first negotiate an unskilled Helpdesk.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Clients can follow documentation on how to initiate and start receiving our services. This can be augmented with training onsite, or delivered remotely. We deliver a standardised service, honed during deliveries to existing public sector clients, meaning a low risk and swift deployment without unexpected consultancy costs.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Client will provide secure physical media to Nine23, which will then be populated with the specified client data and returned to the client.
End-of-contract process
The client will have extracted the data they need to keep for archive or transition purposes. Any managed devices are taken off management which will wipe enterprise and managed data from the devices. The client is then free to undertake any disposal requirements that may be stipulated under IS5. Hosted areas are then made inaccessible to the internet and deleted. This is all provided without cost to the client. Any additional services will be charged based on the day rates on our SFIA rate card.

Using the service

Web browser interface
No
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Limited feature differences from wireless devices but usefulness of service for devices fixed in place and on known, secured, networks is limited.
Service interface
No
API
No
Customisation available
Yes
Description of customisation
Customisation is based on discussion of client requirements for the service.

Scaling

Independence of resources
Technical separation of resources to client areas is achieved at virtualisation level so that one client is not competing for the same resources as another; client areas are independent private clouds so processing is not shared. Our ITIL aligned service processes have defined scaling markers to ensure the service team is not short-staffed.

Analytics

Service usage metrics
Yes
Metrics types
Service usage and performance statistics are provided as regular reports outlined in the SLA. These include but are not limited to numbers of users/devices, volume of traffic, requests within and outside compliance from end users, and system performance metrics.
Reporting types
Regular reports

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Data able to be extracted through the administration interface will be taken by client before the service is closed. Other data may be passed to the client in their requested format for additional cost based on the requirement.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
Any data transported over the network to or from the container is also encrypted using AES-256 bit encryption, utilising certificates pinned to the device with no chain-of-trust vulnerabilities, used in combination with an ephemeral AES key that changes with every network transaction.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network
Any data transported over the network to or from the container is also encrypted using AES-256 bit encryption, utilising certificates pinned to the device with no chain-of-trust vulnerabilities, used in combination with an ephemeral AES key that changes with every network transaction.

Availability and resilience

Guaranteed availability
We provide SLAs to each client outlining the expected availability of each service. Unplanned outages that lead to decreased availability from the levels set out in the SLAs lead to credits on those services during the next period.
Approach to resilience
Architectural resiliency is designed into the hosted environment and is backed by the Tier 3+ UK Data Centre. Details can be given to clients upon request.
Outage reporting
Email alerts to nominated client representatives, with quantitative and qualitative detail.

Identity and authentication

User authentication needed
Yes
User authentication
  • Username or password
  • Other
Other user authentication
The container is encrypted using AES-256 bit encryption, utilising certificates pinned to the device with no chain-of-trust vulnerabilities, used in combination with an ephemeral AES key that changes with every network transaction.
Access restrictions in management interfaces and support channels
We restrict management interface access to known personnel on known devices that are authenticated with 2FA and connect via VPN to secured management hosts with limited permissions.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users receive audit information on a regular basis
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
UKAS
ISO/IEC 27001 accreditation date
30/4/2019
What the ISO/IEC 27001 doesn’t cover
14.1.1 Information security requirements analysis and specification
14.1.2 Securing applications services on public networks
14.1.3 Protecting application services transactions
14.2.1 Secure development policy
14.2.6 Secure development environment
14.2.7 Outsourced development
14.3.1 Protection of Test Data
16.1.7 Collection of evidence
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • Government Ministries' accreditations at OFFICIAL-SENSITIVE (available on request)
  • Cyber Essentials Plus
  • 14 Cloud Security Principles
  • NPV3 Vetting

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Independently tested and accredited by existing government clients. References available on request.
Information security policies and processes
We apply NCSC and industry best practice to ensure 14 Cloud Security Principles are applied during design, deployment, operation, and decommission. We provide IS1&2 compliant RMADS and maintain our own Security Management Plan which is integral to our ISO9001 accreditation, which is independently audited every year.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Services are configured and documented for reference. Changes are initiated with internal or external requests that start a Change Acceptance Process, during which the business imperative, security risks, user impact, and costs are considered. A lightweight process is adopted for agility of service, but If necessary, a full security impact assessment is undertaken and when the requisite authorisations are received, the change is effected and documentation updated.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We subscribe to a number of vulnerability and threat monitoring agencies including the NCSC threat newsletter. A baseline patching process is maintained monthly for all services, and emergency responses to critical threats are evaluated and actioned appropriately.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Our protective monitoring tools examine SIEM data from our platform and client areas, including GPG13 compliant reporting. Incidents are responded to based on the severity of the event and can be immediate notification to clients to allow fixes to be effected straight away.
Incident management type
Supplier-defined controls
Incident management approach
Our SyOPs and Security Management Plan outline procedures for incident management and reporting. Our SMP is aligned with ISO27k controls and verified by a CCP qualified IA lead.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • Health and Social Care Network (HSCN)

Pricing

Price
£2.25 per user per month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
FLEXContainer basic is available for a time bound period to be agreed.

Service documents

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