Dimension Data Network Services Limited

Security - Protective Monitoring - Cloud Access Security - Bluecoat Elastica

Dimension Data Security Cloud Security Service delivers visibility, analysis and control for the use of cloud applications that are currently a black spot to traditional security controls.

Features

  • Cloud assess security brokerage (CASB)
  • Report and block unauthorised cloud usage (SaaS, IaaS)
  • Cloud Discovery and Analysis
  • Data Governance & Protection
  • Threat Detection and Incident Response
  • Compliance and Data Privacy

Benefits

  • Discovery of Shadow IT - Unauthorised Hardware and Software
  • Collaboration of multiple information sources - Cloud, Mobile, and Firewall
  • Identify gaps in policy enforcement, report high risk web applications
  • Cloud usage insight: Office365, GoogleDrive, Box, AWS, Jive, Yammer, Salesforce
  • Policy enforcement across cloud applications and vision into compliance status
  • Report malware from the cloud, and infected devices
  • Incident Response and report exploited vulnerabilities, intrusions and attacks events
  • Report data leakage, Payment card information, personal or sensitive information

Pricing

£9.42 per user per year

Service documents

G-Cloud 9

853510964609668

Dimension Data Network Services Limited

Julie Fraser

+44 12 5277 9632

UK.BIDTEAM@dimensiondata.com

Service scope

Service scope
Service constraints No constraints.
System requirements Fully Licensed SaaS applications

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Dependent on the priority of a ticket SLA's can be agreed on including weekends.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Consultants are avaliable on a time and material basis.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Users can pay for additional consultancy to assist with set-up, configuration and training for the cloud product to enable them to operate solely.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction There is no requirement for data exfiltration as the service will provide visibility to access and actions within sanctioned and unsancationed web applications used within the network. Logs can be deleted at the end of the contract if required.
End-of-contract process Users can choose to extend service contract or cease. Renewal costs are offered on a case by case basis.

Using the service

Using the service
Web browser interface Yes
Using the web interface The service is run completely off a web UI meaning configurations and applications management. Users can be assigned with permission levels applied once a admin/master user has been decided.
Web interface accessibility standard None or don’t know
How the web interface is accessible Users can be assigned with permission levels applied once a admin/master user has been decided. Dependent on the level of granularity users require, users can apply custom controls for their environment and infrastructure.
Web interface accessibility testing N/A
API Yes
What users can and can't do using the API Users are able to join their SaaS environment together allowing a single view of inbound and outbound network traffic within their cloud environment through usuage of other cloud technologies and physical devices.
API automation tools
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
  • Other
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
  • Other
Command line interface No

Scaling

Scaling
Scaling available Yes
Scaling type Manual
Independence of resources Access to the application isn't impacted during high traffic volume instances, nor is the SaaS application.
Usage notifications No

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types Network
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Bluecoat Elastica

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery No

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability As the service is cloud hosted, there is high-avalibility reducing latency issues and keeping the service real-time.
Approach to resilience The service is hosted in the sercurity vendors datacentre which is protected by a 24/7 ASOC.
Outage reporting Customers can be notifed via different contact methods including but not specifically e-mail and/or a call. However planned upgrades to services and outages will be communicated ahead of time.

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
Access restrictions in management interfaces and support channels As users log on to SaaS applications the outbound request opens a session with the service and allowing users to work with no impact within the service.
Access restriction testing frequency Less than once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users receive audit information on a regular basis
How long user audit data is stored for User-defined
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Schellman & Company, Inc.
ISO/IEC 27001 accreditation date 02/10/2015
What the ISO/IEC 27001 doesn’t cover Corporate offices are not in scope for this certification
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes ISO 27001 and Cyber Essentials Plus

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Should any changes or configurations be made all users will be notified prior to this with impact to users service continuity being minimal to non-existent however users are able to contact us should they require additional assistance in putting in place additional precautionary measures.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Risk assessments and vulnerability tests are performed to ascertain the security of the service on a regular basis. Patches to our service are pushed out regularly where and when required. Information regarding current threats are taken from multiple data streams as well as Bluecoats own global threat intelligence streams.
Protective monitoring type Supplier-defined controls
Protective monitoring approach The service looks at a variation of incidents from insider threats to potential attacks on SaaS applications from external compromise attacks, the service will log and create an event/incident with the relevant users notifying them in real-time, the mean-time-to-remediate shorter and lowering the business impact through this.
Incident management type Supplier-defined controls
Incident management approach These policies are part of the corporate Risk Management Methodology with incidents being reported through our full Incident / Problem management system within the company.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used VMware
How shared infrastructure is kept separate Through virtualized segmentation no customer environment can impact another. This keeps each customer secure and data within each service secure.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £9.42 per user per year
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Terms and conditions document View uploaded document
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