Computer Application Services Limited
Workpro Casework - case management system
Workpro case management system improves case handling and reporting - while reducing costs and risks. Applicable for any process, non-conformance or regulated casework, from incidents and issues, to complaints and information requests. Complete visibility of case activity, next steps and deadlines. Everything to do with a case in one place.
- Case management of issues and incidents, configurable to your policies.
- Comprehensive dashboards, case and task views to track casework.
- Quick and advanced search to access relevant cases and documents.
- Built-in standard reports library and flexible report creation tools.
- Protect sensitive cases with user permissions. Allocate cases and tasks.
- Highly visible alerts ensure key dates and actions aren’t missed.
- All documentation stored and created within case record. Microsoft integration.
- Email and letter templates auto-populated with case data save time.
- Key system elements and permissions maintainable by authorised administrators.
- File management and GDPR compliance tools support data protection policies.
- Everything to do with a case in one secure place
- Complete visibility of all case activity, next steps and deadlines
- Confidence that process is correctly and consistently followed every time
- Improved collaboration and accountability with clear case and task ownership
- Real-time monitoring of case status and team performance
- Increased productivity through better workload management and reduced admin
- Faster resolution lowers case handling costs and increases client satisfaction
- Compliance with regulation and policies reduces risk and protects reputation
- Easier, richer reporting from more accurate and complete data
- Issues nipped in bud using trend and root cause analysis.
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